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I hereby notify you of my decision to terminate the contract relating to the Discovery Health service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Discovery Health: Easy Method
What is Discovery Health
Discovery Health (often accessed as discovery+) is a streaming service offering lifestyle, factual and entertainment content operated under the Discovery/Warner umbrella in Canada during the transition period. It is available via web and apps and may be billed either directly through discovery+ or through third-party platforms such as the Apple App Store or Google Play.
How to cancel Discovery Health
- If you subscribed directly at discoveryplus.com: sign in, go to your profile → Subscription → Cancel. Your access typically continues until the end of the current billing period. For official instructions see the help article at Cancel discovery.
- If you subscribed through the Apple App Store: open Settings > your name > Subscriptions, find discovery+ and cancel via Apple’s subscription controls.
- If you subscribed through Google Play: open the Google Play app > Profile > Payments & subscriptions > Subscriptions, find discovery+ and cancel there.
- Deleting the discovery+ app from your device does not cancel your subscription. You must cancel via the billing provider or your account settings as described above.
- If you cannot find the cancel option or your billing method is unclear, contact customer support for your billing provider or discovery+ for guidance; keep records of conversations and confirmations.
What happens when you cancel
When you cancel, access to the service normally continues until the end of the paid billing period; you will not be charged further after that date. Renewal is stopped but your account and profile data (watch history, preferences, saved lists) may be retained according to the service’s data retention policy. If you resubscribe later, your account may be reactivated depending on retention rules. If billing was through a third-party platform, cancellation there controls future charges; discovery+ cannot stop charges managed by Apple or Google.
Will I get a refund?
Discovery’s Terms of Use state that subscription fees are non-refundable except where required by applicable law. The general policy is “No Refunds.” An exception announced for the Canadian transition: for annual subscriptions that renew on or after February 17, 2026, users will receive a refund for any remaining time credited to the original payment method. Outside this specified exception or legal requirements, refunds are not guaranteed. If you believe you are owed a refund (for example due to a billing error, duplicate charge, or the specific annual-renewal exception), contact the billing provider or discovery+ support and keep proof of charges and communications.
Discovery Health plans and pricing
| Plan | Billing period | Typical price (CAD) |
|---|---|---|
| Monthly | Monthly | Varies |
| Annual | Yearly | Varies |
| Ad-supported / Ad-free | Monthly / Annual | Varies |
Your consumer rights in Canada
Canadian consumers retain standard protections under applicable consumer protection and payment card laws. You must cancel according to how you were billed: direct subscriptions require cancellation at discoveryplus.com; platform subscriptions require cancellation through Apple or Google. The published policy is non-refundable unless required by law. Because the service operated by Warner is shutting down on February 17, 2026 and a Rogers-operated service transition began January 14, 2026, there is a stated exception for annual renewals occurring on or after the shutdown date - those subscribers should receive prorated refunds for remaining time. If you believe a legal refund right applies, raise the issue with the provider and, if necessary, escalate through your card issuer or a provincial consumer protection office.
Customer experiences
Public reviews in Canada show a mix of reactions, with frequent complaints about app performance such as lagging, freezing, buffering, and user-interface frustrations. Some users report feeling the service is poor value compared with previous offerings and describe issues with crashes and unsatisfactory customer support interactions. At the same time, some subscribers get routine streaming access without incident. Reviews on platforms like Trustpilot reflect these mixed-to-negative experiences for a notable segment of users.
Documentation checklist
- Account email, username, and last 4 digits of the payment method used.
- Subscription confirmation or receipt showing billing period and amount.
- Screenshot or confirmation of cancellation (if shown in-app or on web).
- Correspondence with customer support (emails, chat transcripts) and dates/times of calls.
- If requesting a refund under the announced exception: proof of annual renewal date and payment method used.
Common mistakes
Users often assume deleting the app cancels the subscription; this does not stop billing. Another frequent mistake is attempting to cancel on the discovery+ website when the subscription was made through Apple or Google - those charges must be cancelled through the platform that processed the payment. Some customers miss checking the exact renewal date for annual plans and so miss the narrow eligibility window for the announced prorated refund. Keep records and confirm cancellation through the same provider that billed you.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Direct at discoveryplus.com | Generally no (except legal requirements and announced annual-renewal exception); refunds handled case-by-case | Low - Medium (cancel in profile > Subscription) |
| Apple App Store | Subject to Apple’s refund policies; discovery+ cannot directly issue refunds for App Store billing | Medium (cancel via Apple subscriptions; request refunds via Apple) |
| Google Play | Subject to Google Play refund policies; discovery+ cannot directly issue refunds for Play billing | Medium (cancel via Google Play subscriptions; request refunds via Google) |
After cancelling
After you cancel, keep confirmation emails or screenshots until the billing period ends and any outstanding refund issues are resolved. If you need official guidance, consult the discovery+ cancellation help article at Cancel discovery. For information about the service shutdown and refund exception, see the announcement at discovery will no longer be available. For terms and the stated “No Refunds” policy, see the visitor agreement at Terms of Use. If you experience unresolved billing problems, contact your payment provider or consider filing a complaint with your provincial consumer protection agency; keep full documentation of charges and communications.
Address
No valid postal cancellation address for Discovery Health (discovery+) in Canada was located. If a postal address is required for formal notice, request it directly from customer support and, if provided, consider sending correspondence by registered mail. In all cases, retain proof of any communications and cancellation confirmations.