Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Elephant Insurance
P.O. Box 5005
23058 Glen Allen
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Elephant Insurance service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Elephant Insurance: Easy Method
What is Elephant Insurance
Elephant Insurance is an insurer known for offering personal auto insurance products and online quoting tools. The brand primarily operates in the United States; publicly available material does not show Canadian auto policies or Canadian pricing as of 2024/2025.
How to cancel Elephant Insurance
- Do not rely on deleting the mobile app account or removing app login credentials - that does NOT cancel your policy. Deleting the app only removes access to the account on the device.
- Contact Elephant’s customer service directly to request cancellation. Have your policy number, full name, effective date, and reason for cancellation ready when you call or write.
- Send a signed written cancellation request by certified mail (recommended) to create proof of delivery. Use the address: Elephant Insurance P.O. Box 5005 Glen Allen, VA 23058. Keep a copy of your letter and the mailing receipt.
- Ask for written confirmation of cancellation (effective date and any refund details) and the name/ID of the representative handling the request. If you prefer, follow up by phone or email until you receive confirmation.
What happens when you cancel
When cancellation is processed you will no longer have active coverage after the stated cancellation effective date. You will lose online/app access linked to that policy for viewing active coverage - though deleting the app does not itself trigger cancellation of coverage. Cancellation will prevent future automatic renewals or scheduled payments after the effective cancellation date. The insurer will retain policy records according to its retention rules and applicable law; request a copy of important documents before cancelling if you will need them later.
Will I get a refund?
Refunds following cancellation or erroneous transactions are handled according to the insurer’s and payment processor’s policies. Publicly available information indicates refunds are typically issued by cheque or direct credit to the original payment method, depending on the insurer’s processes. If a payment transaction failed and funds were nevertheless debited, the debited amount is refunded under the issuing card or bank’s prevailing terms. Request a written statement of any refund amount and the expected timing when you cancel.
Elephant Insurance plans and pricing
| Plan | Availability in Canada | Typical Price (CAD) |
|---|---|---|
| Personal Auto | Varies | Varies |
| Other Personal Lines | Varies | Varies |
Your consumer rights in Canada
No Canada-specific statutory cancellation or refund timelines (for example, a universal 14-day cooling-off period) were identified for Elephant Insurance. Canadian consumers generally rely on the insurer’s contract terms and provincial insurance regulators for remedies. If you cannot resolve a dispute with the insurer, you can contact the provincial insurance regulator where the policy is governed or pursue available complaint/ombud services. Keep documentation of all communications and confirmations.
Customer experiences
Reviews show a mix of positive and negative experiences. Positive feedback often highlights affordable pricing, easy online quoting, a user-friendly interface, and friendly customer-service interactions. Negative feedback tends to focus on occasional app errors, difficulties adding vehicles or billing handling, frustrating claims experiences, and problems accessing cancellation or clear account-closing confirmation. Many complaints emphasize that app account deletion does not equal policy cancellation, reinforcing the need for direct contact and written confirmation.
Documentation checklist
- Policy number and policyholder full name
- Effective dates of the policy and the requested cancellation date
- Reason for cancellation (brief)
- Preferred refund method and banking details if you want direct credit (if required)
- Signed written cancellation request (retain a copy)
- Proof of certified mail / tracking number and any written confirmation from Elephant
Common mistakes
Common mistakes include assuming removing the app or deleting saved login credentials cancels coverage, failing to obtain written confirmation of cancellation, not keeping proof of mailed cancellation requests, and missing refund instructions or bank details so a refund is delayed. Another frequent error is waiting until after renewal without confirming the insurer processed the cancellation - this can result in an unexpected charge or lapses in documentation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Phone / Customer Service Request | Refund processed per insurer policy (cheque or direct credit) | Medium - requires contacting agent and obtaining written confirmation |
| Certified Mail (recommended) | Refund processed per insurer policy (cheque or direct credit) | Low to Medium - provides proof of delivery and clear written record |
| Online/App account deletion | No - deleting app login does NOT cancel the insurance policy | High / Not effective - does not achieve cancellation |
After cancelling
After your cancellation is confirmed, keep copies of the cancellation confirmation and any refund documentation. Monitor your bank or card account for the refund and follow up if timing exceeds the insurer’s stated period. If you need general information or next steps, visit Elephant’s main website or speak with your provincial insurance regulator for local guidance. Helpful starting links: Elephant Insurance (main site), Insurance Bureau of Canada, and Financial Consumer Agency of Canada.
Address
Elephant Insurance P.O. Box 5005 Glen Allen, VA 23058