Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Encompass
#401, 10010‑105 Street
T5J 1C4 Edmonton
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Encompass service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Encompass: Easy Method
What is Encompass
Encompass is an online retailer and parts distributor serving consumer and professional customers, offering replacement parts, accessories, and related services. They operate a web help portal and customer support channels for order management, returns, and warranty handling.
The company publishes online policies for cancellations, returns, and terms of use; specific outcomes (refund amounts, restocking fees, warranty handling) depend on the item type and timing relative to the invoice and shipment status.
How to cancel Encompass
- Confirm the order status first - cancellations are possible only if the item has not yet been prepared for shipping. Check your order page or contact support immediately.
- Use Encompass’s online cancellation form or chat support via their help site: encompass.com Help. Provide order number, invoice date, item details and reason for cancellation.
- Call the Encompass Call Center Monday - Friday, 8:00 am - 5:00 pm ET to request cancellation by phone. Be ready with the same order details.
- If you want written proof of a cancellation request, send a signed cancellation letter by registered mail (raccomandata A/R) to the company address below; keep the delivery receipt.
- Track all correspondence and request written confirmation that the cancellation has been approved; any cancellation must be approved by Encompass and may incur charges.
What happens when you cancel
If Encompass approves a cancellation before the order is prepared for shipping, fulfillment will stop and the company will begin their cancellation/refund process. Approval is required - a cancellation request is not an automatic guarantee.
If an order is already prepared for shipping or dispatched, cancellation may be refused and you will need to follow the returns/RMA process once you receive the item. Any credits or refunds are subject to inspection, restocking fees, and the company’s stated timelines and conditions.
Will I get a refund?
Refunds are possible but conditional. General returns require an RMA (Return Material Authorization) - the RMA is valid for 15 days - and refunds are issued to the original payment method or an Encompass account minus any restocking or packaging fees. Shipping and handling charges are non‑refundable.
Time and condition rules apply: new and unused parts must be returned in their original sealed packaging within 60 days of invoice (consumer returns may incur a 15% restocking fee); defective parts are handled under the manufacturer’s warranty (commonly 90 days) with a free return shipping label and credit issued after inspection; core parts follow a tiered credit schedule (full credit within 90 days, 50% restocking 91 - 120 days, no credit after 121 days). See Encompass returns for details: Returns Policy.
Encompass plans and pricing
| Plan | Price |
|---|---|
| Encompass services and parts | Varies |
Your consumer rights in Canada
Canadian consumer protection laws require sellers to be clear about their terms, not to misrepresent products or services, and to honour statutory warranties and applicable provincial rules. Refund and return policies may be subject to provincial consumer protection legislation, which can vary by province.
If you believe a seller has violated your rights (for example, by refusing an agreed refund, misrepresenting a return policy, or failing to provide a promised warranty), you can raise the issue with your provincial consumer protection office or seek guidance from federal resources such as the Government of Canada consumer protection pages: Government of Canada: Consumer protection. Consider keeping written records and receipts to support any complaint.
Customer experiences
Customer reviews are mixed. Many customers praise Encompass staff for politeness, knowledge, and successful problem resolution - including quick replacements or full refunds for wrong orders. Positive feedback highlights responsive agents and helpful troubleshooting on chat or phone.
Negative reports focus on occasions when orders were charged but did not ship, long wait times on phone lines, unhelpful chat support, high replacement pricing and shipping costs, and disputes over returns or return labels. Several customers also report needing to chase refunds themselves. Experiences vary, so document every interaction and request written confirmation.
Documentation checklist
- Order number and invoice (date, item description, price)
- Screenshots or copies of order status pages and any chat transcripts
- Emails or written confirmation of cancellation requests or approvals
- RMA number and RMA issuance date (if provided)
- Proof of shipment or delivery for returned items and the registered mail delivery receipt if you mailed a cancellation
Common mistakes
Waiting too long to request cancellation is a frequent error - many cancellations are denied once an order has been prepared for shipping. Another common mistake is failing to request or save written confirmation; verbal promises are hard to prove if a dispute arises.
Not following the RMA process is another pitfall: sending returns without an RMA, missing the RMA validity window (15 days), or returning items outside the allowed condition or timeframes (for example, returning new sealed parts after 60 days) can lead to denied refunds or restocking fees.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online cancellation form / chat | Possible if order not prepared; subject to approval and possible restocking fees | Low to medium - fastest if order is still unprepared |
| Call Center (Mon - Fri, 8am - 5pm ET) | Possible if order not prepared; subject to approval and possible charges | Low to medium - may involve phone wait times |
| Registered mail cancellation (raccomandata A/R) | Same policy outcome as other methods; provides proof of request which can help disputes | Medium - slower but offers documented proof of delivery |
After cancelling
Keep all confirmations, RMA numbers and tracking information. Expect refunds to be processed after inspection or approval and to be reduced by applicable restocking/packaging fees; shipping and handling are non‑refundable. For defective items, follow the manufacturer warranty process as directed by Encompass and use any provided prepaid return label.
If you cannot resolve an issue with Encompass, escalate with documented evidence to your payment provider (if applicable) or to provincial consumer protection services. Useful links: Encompass Help: encompass.com Help, Terms of Use: Terms of Use, Returns Policy: Returns Policy, and customer reviews: Trustpilot.
Address
#401, 10010‑105 Street, Edmonton, AB, Canada T5J 1C4