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I hereby notify you of my decision to terminate the contract relating to the Flexcare service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Flexcare: Easy Method
What is Flexcare
Flexcare refers to two related but different services in Canada: a consumer subscription service (branded here as the Flex by Move app or FlexCare subscription) and a standalone health-insurance product sold through Manulife/CoverMe (often called a Manulife FlexCare plan). The subscription service is managed through mobile app stores, web payments or PayPal and is billed on a recurring basis; the insurance product is a regulated health policy with its own issuance and cancellation rules.
This guide explains how to cancel each type, what to expect about access and refunds, the consumer rights that apply in Canada, and practical steps to ensure you have proof of cancellation.
How to cancel Flexcare
- App Store (Apple) - On your Apple device open Settings → tap your name → Subscriptions → find FlexCare → tap Cancel Subscription and confirm. Cancelling here stops future renewals; you typically retain access until the end of your current billing period.
- Google Play - Open the Google Play Store app → tap your profile icon → Payments & subscriptions → Subscriptions → locate FlexCare → tap Cancel Subscription and confirm. This prevents future charges; access usually continues until the paid period ends.
- PayPal / Web payments - Log in to PayPal → go to Activity → find the FlexCare transaction → click Manage Subscriptions (or Billing Agreements) → cancel the subscription. Also check the merchant’s website/account settings for any separate cancellation control.
- Flex by Move app (web/mobile app) - In the Flex by Move app go to My Account → Subscriptions → tap "Cancel Subscription" → confirm. Note: you must cancel at least 5 days before renewal to avoid being charged for the next period.
- Manulife / CoverMe FlexCare insurance (written cancellation) - If you hold a Manulife FlexCare policy and wish to cancel the insurance policy, send a signed written notice (a cancellation letter) to the insurer. To ensure proof of receipt, send it by registered mail (raccomandata A/R) to: CoverMe Insurance / Manulife, PO Box 670, STN Waterloo, Waterloo, ON N2J 4B8, Canada. If cancelling for the 30‑day right to a full refund, do so in writing within 30 days of receiving your policy (certificate of insurance).
What happens when you cancel
For app-store and web subscriptions, cancelling stops automatic renewal so you are not charged at the next billing date. In most cases you will retain access to the service for the remainder of the period you already paid for; the provider’s terms may specify otherwise, so keep confirmation of the cancellation.
For Manulife/CoverMe insurance, cancellation processed within the insurer’s timelines will terminate your coverage. If you cancel under the 30‑day policy right, the insurer should refund premiums in accordance with their procedures. Keep written confirmation from the insurer showing the cancellation date and any refund outcome.
Whether subscription or insurance, keep records (confirmation emails, screenshots, registered‑mail receipts) because providers sometimes require proof when responding to billing or coverage disputes.
Will I get a refund?
For Flex by Move-style subscriptions the stated policy is that subscription payments are non‑refundable and no partial‑period credits are issued; that means providers generally do not refund past charges. If you cancel before renewal you avoid future charges but usually do not get refunds for time already used.
For the Manulife FlexCare insurance product there is a specific consumer protection: you generally have a 30‑day right to cancel after receiving your policy (certificate of insurance). If you cancel in writing within that period you may be entitled to a full premium refund, provided you follow the insurer’s required process (signed notice delivered as specified).
Flexcare plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| ComboPlus Enhanced (Manulife Flexcare) | C$194 - C$270 per month | Monthly | Comprehensive drug, dental, vision, paramedical, and travel coverage |
| Basic Core Health (individual - estimate) | C$75 - C$120 per month | Monthly | Basic health coverage (drug and dental customisable) |
| DentalPlus Starter (individual - estimate) | C$45 - C$80 per month | Monthly | Basic dental coverage |
| ComboPlus Enhanced (family - estimate) | C$250 - C$350 per month | Monthly | Family coverage including drug, dental, vision, extended benefits |
Your consumer rights in Canada
If your purchase is a standard subscription service (Flex by Move), there is generally no statutory right to a refund beyond what the merchant’s terms promise. Providers typically require advance cancellation to avoid renewal and do not issue partial-period credits.
If your product is an insurance policy issued in Canada (e.g., the Manulife FlexCare plan), you generally have a 30‑day cancellation (free‑look) period from issuance. To exercise that right you must give written, signed notice to the insurer as required by your policy documentation. Sending the signed notice by registered mail gives you proof of delivery and is recommended.
Customer experiences
Public reviews of Flexcare-related services show mixed experiences. Positive comments highlight good pay and supportive onboarding for some staff, helpful single points of contact for travel nurses, and straightforward contract processes for those staffing roles.
Negative feedback in employee and user reviews raises concerns about poor management, perceived favoritism, micromanagement, stressful performance expectations, and periodic layoffs. Some reviews also allege deceptive or unprofessional practices. Use these reports as context: they reflect individual experiences and may not represent every user’s situation.
Documentation checklist
- Account email/username and the platform used to pay (Apple ID, Google account, PayPal email, or merchant account).
- Subscription ID or confirmation number and the date of last payment (transaction ID, receipt screenshot).
- Policy certificate number (for Manulife/CoverMe insurance) and date issued.
- Signed cancellation letter (for insurance) and a copy for your records.
- Registered‑mail tracking receipt and proof of delivery when you send written notice.
- Confirmation emails or screenshots showing you cancelled the subscription in the app store, Google Play, PayPal or the Flex by Move account page.
- Contact names, dates and copies of any live‑chat or phone reference numbers if you spoke to support.
Common mistakes
One common mistake is cancelling the wrong channel: for example, cancelling the mobile app when you paid via PayPal or the merchant website, leaving the recurring billing active. Another frequent error is waiting until too late - some providers require cancellation several days before renewal (Flex by Move specifies at least 5 days) so last‑minute attempts can fail.
People also assume a refund will be automatic after cancelling; for subscription services refunds are typically not given. For insurance, failing to provide a signed written notice within the specified 30‑day window or not using a verifiable delivery method (such as registered mail) can forfeit the right to a full refund.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (Apple) | Generally no (stops future renewal; refunds rare) | Easy |
| Google Play | Generally no (stops future renewal; refunds rare) | Easy |
| PayPal / Web payments | Generally no (merchant policy dependent) | Easy - Moderate |
| Flex by Move app (within app) | Generally no; must cancel ≥5 days before renewal to avoid next charge | Easy |
| Manulife / CoverMe insurance (signed written notice by registered mail) | Yes, if cancelled in writing within 30 days of policy issuance (full refund) | Moderate - High (requires signed letter and proof of delivery) |
After cancelling
After you cancel, keep all confirmation emails, screenshots and any registered‑mail receipts. Monitor your bank or card statements for any unexpected charges and contact your payment provider immediately if you see continued billing. If you need to escalate a dispute, provide the provider with the cancellation proof and dates.
Helpful official pages:
Google Play - cancel a subscription
PayPal - cancel a subscription
Manulife Canada - official site
Address
For signed written cancellations by mail (recommended for insurance policies):
CoverMe Insurance / Manulife
PO Box 670, STN Waterloo
Waterloo, ON N2J 4B8
Canada