Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Frank Health Insurance
Reply Paid 69
3220 Geelong
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Frank Health Insurance service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Frank Health Insurance: Easy Method
What is Frank Health Insurance
Frank Health Insurance appears to be offered as a membership service under the Frank Insurance Management name rather than as a conventional Canadian private health insurance product. Public information for a product explicitly called "Frank Health Insurance" in Canada for 2024/2025 is limited.
The available materials describe membership plans (for example, "Relationship with You" and "Relationship with Others") provided by Frank Insurance Management. If you hold a membership, treat it as a membership service with its own terms rather than a regulated provincial health insurance policy.
How to cancel Frank Health Insurance
Preferred method: cancel via your online member account (fastest and easiest). Other accepted methods are phone, webchat through the member area, or a signed written request sent by post. Before cancelling, check your membership terms for notice periods, renewal dates and any cooling-off rights.
- Online (recommended): Log into your Member Portal or app, go to "Manage policy" or "Cancellation", follow the on-screen steps and save or screenshot the confirmation.
- Phone: Call the member support number shown on your documents or the website, confirm your identity, state the cancellation effective date and request a confirmation number or email.
- Webchat / online member area: Use the live chat or secure messaging in the member portal to request cancellation and keep a transcript or screenshot.
- Postal mail (written request): Send a signed letter with your full name, membership number, contact details, desired cancellation date and a copy of ID to Frank Health Insurance, Reply Paid 69, Geelong VIC 3220, Australia; use tracked mail if you need proof of delivery.
What happens when you cancel
Cancellation effects depend on the membership terms. Typically your access to membership benefits ends at the date specified by the provider or at the end of the current billing period. If cancellations must be submitted before a renewal date, failing to meet that deadline may cause the membership to renew for another term.
Frank Insurance Management will retain records about your membership in line with its privacy and record-keeping policies; request copies of any important documents or final statements before closing the account. Also confirm any automatic payments are stopped with your bank or card provider.
Will I get a refund?
Refunds depend on the membership contract and the provider's refund policy. Some memberships permit a pro rata refund if you cancel partway through a paid period; others do not refund unused time. Exceptions can apply - examples include statutory cooling-off periods shortly after purchase, administrative errors, or breaches of contract by the provider. If you believe you are owed a refund, request it in writing, provide supporting evidence, and keep confirmation of your request.
Frank Health Insurance plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Relationship with You | C$69.95 | Monthly | Membership plan from Frank Insurance Management (not a conventional health insurance plan) |
| Relationship with Others | C$69.95 | Monthly | Membership plan from Frank Insurance Management (not a conventional health insurance plan) |
| Relationship with You+Others | C$129.95 | Monthly | Membership plan from Frank Insurance Management (combined plan) |
Your consumer rights in Canada
Insurance and membership protections are subject to provincial and federal consumer protection laws. You have the right to clear, accurate contract terms, to be told about renewal and cancellation procedures, and to request copies of your policy or membership agreement. If you cannot resolve a dispute with the provider, you can contact your provincial insurance regulator or escalate to an industry complaints service such as the OmbudService for Life & Health Insurance. For general financial consumer guidance, refer to federal resources such as the Financial Consumer Agency of Canada.
Customer experiences
Public feedback for Frank-branded membership services is limited in Canada. Reported experiences for membership-type services commonly note that online cancellation is fastest, phone and webchat can resolve issues if you can confirm identity, and postal cancellation can be slow or subject to processing delays. Experiences with refunds and responsiveness vary; always keep written confirmation and follow up if a response is delayed.
Documentation checklist
- Membership or policy number (if available)
- Full name and date of birth
- Contact details (phone and email)
- Preferred cancellation effective date
- Reason for cancellation (optional)
- Copy of a photo ID (if required for identity verification)
- Copies/screenshots of confirmation or correspondence
Common mistakes
Common errors include attempting to cancel without your membership number or proof of identity, sending an unsigned or incomplete postal request, cancelling after the renewal cut-off which causes an extra billing cycle, and assuming a refund is automatic. Example: sending a cancellation email without including your membership reference often delays processing because the provider cannot verify which account to close. Another example: neglecting to cancel recurring payments with your bank or card provider can result in continued debits even after the provider marks the membership cancelled - monitor statements.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online / Member portal | Most likely to be processed quickly; refund eligibility depends on terms | Low |
| Phone | Possible but may require follow-up for written confirmation | Medium |
| Webchat / Secure message | Often quick to acknowledge; final refund depends on policy | Low - Medium |
| Postal mail (written request) | Refunds possible but slower to process; proof of delivery recommended | High |
After cancelling
Keep all cancellation confirmations, screenshots, transcripts and any reply emails. Monitor your bank or card statements for any unexpected charges and dispute them with your card issuer if necessary. If you have trouble getting a response or a refund, you can lodge a complaint with the OmbudService for Life & Health Insurance (https://www.olhi.ca) or seek guidance from the Financial Consumer Agency of Canada (https://www.canada.ca/en/financial-consumer-agency.html).
Address
Frank Health Insurance, Reply Paid 69, Geelong VIC 3220, Australia