Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Geek Squad
8800 Glenlyon Parkway
V5J 5K3 Burnaby
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Geek Squad service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Geek Squad: Easy Method
What is Geek Squad
Geek Squad is the technology support and repair service associated with Best Buy Canada. It offers a range of services including remote tech support subscriptions, device protection plans (often underwritten by third parties such as Assurant), in‑store and in‑home technician visits, and one‑time repair or setup services.
Services are sold through Best Buy Canada online and in stores, and subscriptions or protection plans can be billed monthly, annually, or via third‑party platforms (Apple, Google Play, PayPal) depending on how you subscribed.
How to cancel Geek Squad
- Web (Best Buy Canada): Sign in at bestbuy.ca, go to your account/subscriptions or the product page for your Geek Squad service and follow the cancellation steps; you can also contact Best Buy/Geek Squad support online chat or email. Expect cancellation to take up to 24 hours.
- App Store (iOS): On your iPhone/iPad go to Settings → Subscriptions → select the Geek Squad subscription → Cancel Subscription.
- Google Play (Android): Open the Google Play Store → Menu → Subscriptions → locate Geek Squad → Cancel Subscription.
- PayPal: In your PayPal account go to Settings → Payments → Manage automatic payments → find the Geek Squad payment profile → Cancel.
- Phone or In‑store: Call Geek Squad/Best Buy support (for example 1‑888‑795‑3460) or visit a Best Buy store with your account/order details and request cancellation; ask for a written confirmation or cancellation number.
- Registered mail (corporate notice): If you prefer a written corporate notice send registered mail to Best Buy Canada Headquarters (see Address section) and keep the tracking/return receipt as proof.
What happens when you cancel
When you cancel, future billing for the subscription or protection plan stops. Cancellations may take up to 24 hours to process and you should receive a confirmation. If you subscribed through a platform such as Apple or Google, that platform governs renewal behavior and you should also confirm cancellation there so automatic renewals stop.
Depending on the plan, access to services may end immediately or continue until the end of the paid period - verify the exact timing in your confirmation. For protection plans administered by third parties (for example Assurant), additional contractual terms such as early‑termination or Service Recovery Fees may apply.
Will I get a refund?
Geek Squad policy in Canada generally provides a full refund if you cancel within the first 30 days. After the first 30 days, cancellations typically stop future billing but do not automatically entitle you to a refund for prior charges. For protection plans managed by Assurant, cancelling after the first 30 days can trigger a Service Recovery Fee (SRF) - described as an amount related to the remaining contractual payments minus what you’ve already paid - and prorated refunds may be available in some cases.
If a refund is approved, timelines vary: some sources indicate refunds to a credit card can appear within about 5 business days or by cheque within about 10 business days, but timing depends on the payment method and the plan administrator. If you subscribed through Apple, Google Play or PayPal, refunds and timing may be governed by those platforms’ policies rather than Best Buy’s.
Geek Squad plans and pricing
| Plan | Price | Billing |
|---|---|---|
| Geek Squad Online Support / Ask An Agent | $19.99 / month | Monthly until cancelled |
| Geek Squad Protection Plan (Assurant or similar) | Varies | Varies (monthly or annual; terms set by plan) |
| One‑time in‑store or in‑home services | Varies | Per service / per visit |
Your consumer rights in Canada
Canadian and provincial consumer protection laws apply to sales and service contracts. In Ontario, for example, the Consumer Protection Act prohibits misrepresentation and requires businesses to deliver promised goods and services. If you believe Best Buy / Geek Squad misrepresented a product or failed to deliver services or refunds you are entitled to, you can file complaints with provincial consumer protection authorities (such as Ontario’s Ministry of Government and Consumer Services) or contact the Competition Bureau for issues involving deceptive practices.
Customer experiences
Customer experiences are mixed. Some customers report positive outcomes: timely installations, helpful technicians, and reliable support. Other customers report issues such as unexpected or recurring charges, long hold times or scheduling problems, difficulty obtaining refunds, data loss during transfers, and poor in‑store experiences. Because experiences vary, documenting communications and receipts is important when cancelling or disputing charges.
Documentation checklist
- Account email and phone number used for the subscription
- Order number(s) or protection plan contract number
- Proof of purchase (receipt, credit card statement showing charge)
- Screenshots or copies of emails/confirmation pages showing plan details and pricing
- Dates and times of calls, agent names, and any confirmation/cancellation numbers
- Registered‑mail tracking number or in‑store receipt if cancelling in person
Common mistakes
Customers commonly try to cancel only through one channel and then continue to be billed because the subscription was managed by a different platform (for example Apple or Google Play). Another frequent mistake is not cancelling within the initial 30‑day window if you expect a full refund, or not saving confirmation of cancellation. Relying on verbal promises without written confirmation can make disputes harder to resolve. Finally, failing to check for Service Recovery Fee terms on protection plans can lead to unexpected charges after cancellation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web / Best Buy Canada | Full if within 30 days; after 30 days cancellation stops future billing; SRF/prorated rules may apply for some plans | Medium |
| App Store (iOS) | Cancellation stops renewal; refunds handled under Apple policy (varies) | Low - Medium |
| Google Play (Android) | Cancellation stops renewal; refunds handled under Google Play policy (varies) | Low - Medium |
| PayPal | Cancels automatic payments; refunds depend on merchant/platform policy | Low |
| Phone / In‑store | Possible prorated refund or confirmation of cancellation; varies by plan | Medium - High |
| Registered mail to corporate | Stops future billing once processed; refund rules same as web/contract | Medium |
After cancelling
After you cancel, keep the cancellation confirmation and check your bank or card statements for any further charges over the next billing cycle. If you don’t receive confirmation within 24 - 48 hours, follow up with the channel you used to cancel. If a refund is due and not received in the expected timeframe, contact Best Buy/Geek Squad and the plan administrator (for protection plans, this may be Assurant) and be ready to provide your documentation.
If you cannot resolve the issue with customer support, consider filing a complaint with your provincial consumer protection office (for example Ontario Ministry of Government and Consumer Services) or the Competition Bureau. Useful links:
Best Buy Canada (support & orders) • Assurant (protection plans) • Apple subscriptions • Google Play subscriptions • PayPal automatic payments.
Address
Best Buy Canada Ltd.
8800 Glenlyon Parkway
Burnaby, British Columbia V5J 5K3
Canada