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Cancel GOAUTO
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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Goauto service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Goauto: Easy Method
What is Goauto
Go Auto (Goauto / GoAuto) is a Canadian automotive retailer and service provider that sells vehicles, offers rentals and insurance-related products, and provides an app for account management. It operates dealerships and online services across Canada and maintains customer-facing resources such as an app and a website for account actions and information.
How to cancel Goauto
There are several ways to cancel or close a Go Auto account or end a service. The fastest method is by phone so you can get immediate confirmation; other options include using the app or web portal, emailing customer service, or sending a written request by post. Below are step-by-step actions you can take - choose the method that fits how you originally purchased or subscribed.
- Phone (preferred): Call 1‑855‑462‑6886, state you want to cancel, provide your account number or purchase details, request written confirmation (reference number or email) and note the agent’s name and date/time.
- App / Online portal: In the Go Auto app (iOS/Android) go to My Account → bottom → tap “Delete Account” to remove your account. For account/service cancellations, follow in-app prompts and save confirmation screenshots. (See Delete Account.)
- Email: Send a clear cancellation request including name, account number, purchase/contract number, and desired cancellation date. Ask for written confirmation and keep the sent email and any responses.
- Postal mail: Send a dated, signed cancellation letter to the dealership or corporate address (include account/contract details) and send by tracked mail so you have delivery proof.
What happens when you cancel
When you cancel an account or a service with Go Auto, access to account features in the app and online portal will typically be disabled; any recurring billing should stop only after the cancellation is processed. Canceling does not automatically erase records held by the company unless you use the app’s “Delete Account” function or submit a data-removal request. Keep copies of confirmations and any final invoices or receipts - they document the cancellation date and any outstanding obligations.
Will I get a refund?
No explicit, public refund policy (such as a guaranteed number of days for returns or a stated no-refund rule) was located on Go Auto’s Terms & Conditions or corporate policies. That means refunds are handled case by case, based on the contract you signed and the nature of the purchase (vehicle sale, deposit, service, rental, or insurance). If you paid a deposit or preauthorized payment and believe you are owed a refund, first request it in writing from Go Auto, note their response, and if necessary contact your payment provider (bank or card issuer) to dispute the charge. If the company refuses and you believe the refusal is unfair or contrary to the contract or consumer protection law, you may consider filing a complaint with your provincial consumer protection office or a regulator such as AMVIC in Alberta.
Goauto plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| GoAuto Insurance Premium | Approx. C$75 - C$205/month | Monthly (variable) | Liability to full coverage; varies by age, gender, credit, record |
| GoAuto Center Car Rentals - Monthly Rate | C$999/month | Monthly | Fixed-rate rentals by vehicle type |
| GoAuto Center Car Rentals - Weekly Rate | C$299/week | Weekly | Fixed-rate rentals |
| GoAuto Center Car Rentals - Daily Rate | C$49/day | Daily | Fixed-rate rentals |
Your consumer rights in Canada
Canadian consumer protection laws vary by province but generally provide rights around unfair or deceptive business practices rather than a universal automatic right to cancel vehicle purchases or deposits. Some provinces have limited cooling-off periods for specific contracts, but automotive sales and deposits are often governed by the signed contract terms. If you suspect deceptive practices (for example, refusal to return a deposit without contract basis), you can contact your provincial consumer protection office or the appropriate regulator (such as AMVIC in Alberta) to lodge a complaint and seek guidance.
Customer experiences
Public reviews present a mix of experiences. Some customers praise individual staff members for good service, while others report high-pressure or misleading sales tactics, problems obtaining refunds for deposits, surprise add-ons, and inconsistent processes across locations. Because experiences vary widely by location and staff, document all communications, ask for written terms before signing, and confirm refund or cancellation terms in writing.
Documentation checklist
- Account number, contract or purchase agreement
- Receipts, invoices, deposit slips or credit card statements showing payments
- Copies or screenshots of advertising, quotes or online listings if relevant
- Email threads, recorded notes of phone calls (dates, times, agent names), and screenshots of in-app confirmations
- Government ID (if required), and proof of address when sending official requests
Common mistakes
Common errors include failing to get written confirmation of a cancellation (relying on verbal assurance), not keeping a copy of the signed contract or deposit receipt, delaying contact beyond any contractually stated time windows, and not contacting the payment method to stop recurring charges. For example, a buyer who cancels verbally but never receives written confirmation may find the dealer later claims no cancellation occurred; similarly, paying a deposit with a credit card and not documenting the refund request can complicate disputes with the issuer.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Phone | Case-by-case; no public guarantee | Low - immediate confirmation possible |
| Case-by-case; depends on contract and response | Medium - record exists but may take time | |
| Online account / App | Account deletion is available; refund outcomes depend on service/contract | Low - Medium - self-serve but may not address refunds |
| Postal mail (written request) | Case-by-case; useful for formal proof | High - slow but creates a paper trail |
After cancelling
After you cancel, keep the confirmation (email, reference number, screenshot) and watch your bank or card statements for any further charges. If you expected a refund and it does not arrive within a reasonable time, follow up in writing and escalate to your payment provider if needed. If you believe Go Auto has acted unfairly or deceptively, you can file a complaint with your provincial consumer protection office or a regulator such as AMVIC. For account deletion details see Go Auto’s app page: Delete Account, and for terms see Terms & Conditions. To view customer reviews, see public review sites such as Trustpilot.
Address
10220 184 St, Edmonton, Alberta, T5S 0B9, Canada