Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Green Flag
Neville Street, The Wharf
LS1 4AZ Leeds
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Green Flag service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Green Flag: Easy Method
What is Green Flag
Green Flag is a UK-based breakdown assistance and roadside recovery provider offering vehicle cover, recovery services and a small online shop for related products. Its policies typically include options for roadside assistance, vehicle recovery and optional extras; the provider operates under UK terms and handles cancellations and returns according to those terms and the applicable cooling-off rules.
How to cancel Green Flag
- For Green Flag breakdown cover (UK) you should cancel by written notice sent to the provider - email or online-portal messages are generally not accepted for breakdown policy cancellations. Address your letter to Green Flag, Neville Street, The Wharf, Leeds LS1 4AZ, United Kingdom and include your policy number, full name, contact details and a clear statement you wish to cancel.
- If you are within the 14-day cooling-off (free trial / distance-sold) period, state the date of purchase and request a full refund under the right to change your mind; if cancelling after that period, request a pro-rata refund and ask for confirmation of any administration fee (historically around £30 - £50).
- Send the notice by a tracked/recorded method so you have proof of receipt; cancellation typically takes effect 14 days after Green Flag receives written notice for breakdown cover. For paid subscriptions, services commonly remain active until the end of the pre-paid term; free trials may end immediately.
What happens when you cancel
When Green Flag accepts your cancellation it will stop future renewals and, depending on the policy, either end cover after a notice period (commonly 14 days after receipt of written notice) or at the end of any pre-paid term. Access to member services and app features may continue until the effective cancellation date.
Green Flag will retain the personal and policy information it needs under its privacy policy and regulatory obligations; ask for written confirmation of the cancellation, the effective date and any refund or charge applied so you have a record.
Will I get a refund?
If you cancel within the 14-day cooling-off period you are normally entitled to a full refund for the service (this is the standard right to change your mind for distance-sold services). If you cancel mid-term after the cooling-off period, Green Flag’s stated approach is usually a pro-rata refund of the unused premium but subject to an administration fee (reports indicate approximately £30 - £50) and any claims made during the period may reduce or remove entitlement to a refund.
For goods bought from the Green Flag Shop you typically have 14 days from receipt to return items for a refund of the product price (and delivery where applicable) once the goods are received back or you provide proof of posting; the customer usually pays return postage unless the item is faulty, and refunds may be reduced if the item has been handled beyond normal inspection.
Green Flag plans and pricing
| Plan | Key features | Price |
|---|---|---|
| Roadside Assistance | On-scene repair attempts and local recovery | Varies |
| Roadside + Home Start / Recovery | Home assistance plus recovery to chosen destination | Varies |
| European/Extended Cover (optional) | Breakdown and recovery while travelling abroad | Varies |
| Green Flag Shop (products) | Accessories, batteries and sundry items sold online | Varies |
Your consumer rights in Canada
If you are a Canadian consumer purchasing Green Flag services from the UK, Canadian consumer-protection laws and provincial insurance or consumer protection regulators may offer different remedies than UK law. Rights to cancel or obtain refunds will primarily be governed by the contract terms you agreed to and by the law of the seller.
Where cross-border purchases are involved, practical options in Canada include: checking your contract terms carefully, contacting your credit-card issuer about chargeback or dispute processes for card payments, and consulting provincial consumer-protection agencies for guidance. If you used a Canadian bank card you may have additional protections through your card network against non-delivery or misrepresentation.
Customer experiences
Customer feedback is mixed. Positive reviews praise prompt and friendly call-out service, professional staff, a usable app and competitive pricing for breakdown cover. Negative reports include administrative problems such as difficulties adding policies to the app, confusion over auto-renewal, misdirected letters, delayed or incorrect handling of returns and refunds in the Green Flag Shop, and occasional poor communication from customer service.
Documentation checklist
- Policy number and full name (as on the policy)
- Date of purchase, policy start date and evidence of payment (receipt or bank/credit-card statement)
- Copies of any claim reference numbers and dates of incidents
- Written cancellation request (copy) and proof of postage/tracking
- For shop returns: original packaging, returns form (if provided), proof of posting and photos if item is faulty
Common mistakes
Customers commonly assume email or online portal messages are sufficient for cancelling a UK breakdown policy; Green Flag’s terms indicate written notice is required for many breakdown policies, so an emailed request can be rejected. Another frequent mistake is missing the 14-day cooling-off window and expecting a full refund afterwards - refunds after the cooling-off period are typically pro-rata and may be reduced by administration fees or claim activity. Sending cancellations to the wrong address or without a policy number can delay processing.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Written letter to Neville Street (recorded delivery) | Pro-rata refund after cooling-off (full refund within 14 days); possible admin fee ~£30 - £50; claims may affect refund | Moderate (requires postal proof and waiting period; usually the accepted method) |
| Online / Email | Often not accepted for breakdown policy cancellations; refund outcome uncertain | Low effort but likely ineffective for breakdown cover |
| Phone | May stop future renewals but refunds depend on written confirmation and terms; paid service often remains until term end | Moderate (quick to contact but follow-up in writing is recommended) |
| Shop returns (goods) | Refund for goods (and delivery where applicable) within 14 days of receipt once returned; customer pays return postage unless faulty | Low to moderate (standard returns process; keep proof of postage) |
After cancelling
After you cancel, request written confirmation showing the effective cancellation date and any refund calculation including fees. Keep your proof of postage and all correspondence. If you paid with a credit card and you believe a refund is incorrectly withheld, consider contacting your card issuer to discuss a chargeback as a possible route. For further reading and to prepare your cancellation letter, useful sources include Green Flag’s shop returns and terms pages and several independent cancellation guides and review pages:
Postclic - Cancel Green Flag guide
TerminationExperts - Green Flag summary
Green Flag Shop - Returns & Cancellations
Trustpilot - Green Flag reviews
Address
Send cancellation letters to:
Green Flag, Neville Street, The Wharf, Leeds LS1 4AZ, United Kingdom
Note: If you need to escalate a complaint beyond normal customer service channels, Green Flag’s complaints correspondence may be handled from other offices (for example Bromley); check their complaints procedure for the most appropriate address when escalating.