Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Guardian Protection
None found
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Guardian Protection service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Guardian Protection: Easy Method
What is Guardian Protection
Guardian Protection is a home security and monitoring service that sells equipment, professional installation, and monthly monitoring plans. It offers a range of monitoring tiers and add‑ons (including video and automation features) and sells subscriptions through its website and third‑party app stores.
How to cancel Guardian Protection
- App Store (iOS): If you purchased through Apple, cancel via Apple’s subscription management - on your iPhone or iPad go to Settings → [your name] → Subscriptions → Guardian and cancel there. See Guardian’s guidance for app‑store purchases: help.guardianapp.com.
- Google Play (Android): If the subscription was billed through Google Play, open the Google Play Store → Menu → Subscriptions → find Guardian → Cancel. Google processes cancellations and refunds per its policies.
- Website (direct purchase): If you bought directly on Guardian’s website, sign in to your account and use the account/subscription settings to cancel or contact Guardian Support through the website support/contact options. Guardian states website purchases can be cancelled at any time; refunds for website purchases follow Guardian’s refund policy.
- Phone or billing statement: Some customers cancel by calling Guardian’s customer support number printed on invoices or the website. If you choose phone, have your account number, order number, and proof of purchase ready and obtain written confirmation (email) of the cancellation.
- Postal/mail: There is no confirmed, public postal mailing address for cancellations found in available sources - use the app store, website account, or phone contact methods and keep documentation.
What happens when you cancel
When you cancel a subscription, automatic renewal is stopped. In most cases you will retain access to paid monitoring/features through the end of the current paid period; after that monitoring and related subscription features should end. Equipment ownership, early termination fees, and other contract obligations depend on your original contract (e.g., whether you signed a long‑term monitoring contract or purchased equipment outright), so cancelling the subscription may not remove equipment‑related charges or termination penalties.
Guardian may retain account and event data in accordance with its privacy policy - check Guardian’s privacy and data retention statements for details. Keep copies of cancellation confirmations, billing statements, and any correspondence in case of disputes.
Will I get a refund?
Refund eligibility depends on where you purchased the subscription. Guardian states that website purchases are refundable if requested within 30 days of purchase. Purchases made through the Apple App Store or Google Play are subject to the respective store’s refund processes; Guardian cannot directly issue refunds for App Store or Google Play transactions. For website refund details see Guardian’s refund policy: help.guardianapp.com.
Guardian Protection plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Bronze Monitoring | C$29.99/month | Monthly | Mobile app control, basic automation, warranty plan, weather alerts, no professional monitoring |
| Silver Monitoring | C$49.99/month | Monthly | Includes Bronze features plus 24/7 professional monitoring, crash-and-smash protection, in-app panic button, real-time alerts, 60-day event history |
| Gold Monitoring | C$59.99/month | Monthly | All Bronze/Silver features plus full automation, advanced video coverage, continuous recording for two cameras, AI video analytics, unlimited live streaming, HD cameras |
Prices above are approximate and noted in CAD where available; Guardian’s published pricing and exact Canadian pricing may vary, and equipment or installation fees are often additional. For an overview of equipment/package costs and examples, see an independent review: Forbes.
Your consumer rights in Canada
Canadian consumer protection laws commonly provide a cooling‑off period (often around 10 days for certain contracts), though specifics vary by province and contract type. Guardian’s stated 30‑day refund window for website purchases exceeds many minimum cooling‑off expectations, giving buyers a longer period to request a refund for web purchases. Purchases through the Apple App Store and Google Play are governed by the app stores’ terms and refund processes, which are outside Guardian’s direct control. If you believe a contract term is unfair or you were misled, provincial consumer protection offices can advise on your rights and options.
Customer experiences
Published customer feedback is mixed. Positive reviews praise professional and friendly technicians and effective installation and support in some cases. For example, several five‑star reviews mention good experiences with installers and tech support (Trustpilot).
Negative reports include complaints about unclear or misleading contract terms, surprise fees or early termination penalties, equipment reliability problems (camera quality, short or limited warranties), and difficulties getting cancellations processed - some customers report ongoing charges despite sending cancellation notices (BBB, Trustpilot).
Documentation checklist
- Account email/username and account number
- Order number(s) and invoice(s)
- Purchase receipt or proof of payment (credit card statement, App Store/Google Play transaction ID)
- Signed contract or terms of service (if any)
- Cancellation request copy and confirmation (email, screenshot, or certified mail tracking)
- Date/time and method of any phone calls and the name/ID of the representative
- Photos or notes about equipment if ownership/returns are disputed
Common mistakes
Common errors include attempting to cancel in the wrong place (for example, requesting a refund from Guardian for a subscription purchased through the Apple App Store rather than using Apple’s refund process), failing to keep proof of cancellation or confirmation emails, and waiting past the 30‑day refund window for website purchases. Other pitfalls include overlooking contract terms that call for early termination fees or equipment return obligations, and assuming phone cancellations will be processed without obtaining written confirmation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds handled by Apple via App Store review/appeal process | Low to moderate - cancellation is straightforward in Settings; refunds depend on Apple |
| Website (direct) | Guardian will issue refunds for website purchases made within 30 days (per Guardian policy) | Low - cancel via your account or contact support; keep confirmation |
| Google Play (Android) | Refunds handled by Google Play according to Google’s policies | Low to moderate - cancel via Google Play; refunds depend on Google |
| Phone (support number on invoice/website) | Refund outcome depends on purchase channel and Guardian policy; phone cancellation does not guarantee a refund | Moderate - faster for immediate cancellation but requires strong documentation and written confirmation |
After cancelling
After you cancel, save all confirmation messages and monitor your bank/credit card for any continued charges. If charges continue despite a confirmed cancellation, contact your bank or card issuer to dispute unauthorized charges. For policy and procedural references, consult Guardian’s help articles and refund policy: Refund policy and subscription help page: Subscription help. For community experiences and reports, see independent review pages: Trustpilot, BBB, and an expert review: Forbes.
Address
No confirmed public postal mailing address for cancelling Guardian Protection was found in available sources. For cancellations and refund requests, use the app store where you purchased (Apple or Google Play), your Guardian website account, or the phone number on your invoice/online account - and always keep written confirmation and proof of any communications.