Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Homeserve
150 King Street West, Suite 200
M5H 1J9 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Homeserve service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Homeserve: Simple Process
What is Homeserve
HomeServe (operating in Canada as Service Line Warranties of Canada, a HomeServe company) offers home repair protection plans for items such as plumbing, drains, service lines, heating systems and water heaters. Plans typically provide repair services through contracted technicians in exchange for a monthly fee and are sold directly online, by phone or through partners.
How to cancel Homeserve
- Online (My Account): Sign in to your HomeServe Canada account, view your active plan and select “Cancel My Plan.” Confirm the cancellation; the account may display “Plan pending cancellation” while the request is processed. Keep a screenshot or confirmation number.
- Phone: Call HomeServe’s customer service and request cancellation. Ask for a cancellation reference number and the name of the representative. (A Canada-specific phone number may be on your policy documents or the HomeServe Canada site.)
- Email or written request: Send an email or a signed cancellation letter that includes your full name, property address, account/contract number (if available) and plan name. If you mail a cancellation letter, send it by registered mail with return receipt to ensure delivery confirmation.
- Mailing address for written cancellations: Service Line Warranties of Canada (A HomeServe Company), 150 King Street West, Suite 200, Toronto, ON M5H 1J9. Keep copies and tracking/receipt evidence.
What happens when you cancel
After you submit a cancellation request HomeServe will process it and the plan status may show as “Plan pending cancellation” in your online account while processing. Coverage typically ends according to the company’s cancellation timing and your billing cycle; you should confirm the effective cancellation date. Ongoing access to any plan-specific online features will cease after cancellation. If you have set up automatic payments, check that they stop; keep records (confirmation numbers, emails, screenshots) in case billing continues and you need to dispute charges.
Will I get a refund?
HomeServe Canada’s stated policy is a full refund if you cancel within 30 days of the plan start date, subject to deduction for any claims already paid on your behalf. If you cancel after the first 30 days, you are generally entitled to a pro‑rata refund, also less any claims paid. Timing for receiving the refund can vary; request a written confirmation showing the refunded amount and the date the refund will be issued. If a claim payment reduces your refund, ask for an itemized explanation.
Homeserve plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Plumbing / Drainage | C$10.99 | Monthly | Covers interior plumbing and drainage (example from Calgary user) |
| Service Line | C$6.99 | Monthly | Likely covers exterior service lines (example from Calgary user) |
| Heating System | C$11.92 | Monthly | Covers heating system (example from Calgary user) |
| Water Heater / Boiler | C$8.99 | Monthly | Covers water heater or boiler (example from Calgary user) |
Note: HomeServe Canada’s public pricing is typically shown after entering your postal code; the figures above are user‑reported examples from a Calgary location and may not reflect pricing in other areas or current offers.
Your consumer rights in Canada
Under Canadian consumer protection principles you may have a right to cancel certain service contracts within a cooling‑off period (commonly around 10 days federally, but provincial rules vary). HomeServe’s 30‑day refund window is generally more generous than many minimum regulatory cooling‑off periods. Refunds that follow a full refund within 30 days and pro‑rata thereafter, less claims paid, are consistent with common expectations. If HomeServe continues billing after you have cancelled, or if the company fails to honour its stated refund policy, you can raise the issue with provincial consumer protection authorities and with the Financial Consumer Agency of Canada (FCAC) where appropriate.
Customer experiences
Customer feedback is mixed. Many customers praise HomeServe technicians for prompt, professional, courteous service and clear communication; testimonials report timely arrivals and fast repairs. Conversely, some consumers report difficulties cancelling plans, being billed after sending cancellations, delayed refunds and occasional claim denials or slow claim handling. These negative experiences appear in consumer forums and historical reporting; keeping documentation and following the formal cancellation steps reduces risk.
Documentation checklist
- Full name, property address and account/contract number (if available)
- Plan name and start date
- Cancellation request (email copy or signed letter)
- Proof of delivery (registered mail tracking and return receipt) or phone cancellation reference number and agent name
- Copies of any claims paid or denied, invoices and payment records
- Final bank/credit card statements showing any disputed charges
Common mistakes
Common mistakes include failing to obtain and keep a written confirmation or cancellation reference number, assuming an oral cancellation is sufficient, not sending written cancellation by tracked/registered mail, and failing to monitor bank statements so duplicate or continued charges go unnoticed. For example, some customers have reported sending a cancellation letter and receiving acknowledgement but still being charged at renewal; undocumented phone requests can be hard to prove if billing continues.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (My Account) | Full refund within 30 days; pro‑rata after 30 days (less claims paid) | Low - Medium (online shows “Plan pending cancellation” while processing) |
| Phone | Full refund within 30 days; pro‑rata after 30 days (less claims paid) | Medium (request reference number; follow up in writing) |
| Email or Mail (written) | Full refund within 30 days; pro‑rata after 30 days (less claims paid) | Medium - High (use registered mail/return receipt to prove delivery) |
After cancelling
After you cancel, monitor your bank or credit card statements for at least one full billing cycle to ensure payments stop. Request a written confirmation of cancellation and any refund amount and date. If a refund is not issued or billing continues, escalate by providing your documentation to HomeServe customer service, and if unresolved, contact provincial consumer protection authorities or the Financial Consumer Agency of Canada. Useful links: HomeServe Canada main site (HomeServe Canada) and the My Account sign‑in page (check the company site for the specific URL under “My Account”).
Address
Service Line Warranties of Canada (A HomeServe Company)
150 King Street West, Suite 200
Toronto, ON M5H 1J9