Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Hondacare
180 Honda Blvd.
L6C 0H9 Markham
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Hondacare service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Hondacare: Easy Method
What is Hondacare
Overview
Hondacare refers to Honda Canada's vehicle-related protection products and services, chiefly the HondaLink subscription services (web-based or app) and the Honda Plus extended warranty programs. HondaLink supplies connected-vehicle features on a trial, monthly or annual subscription basis; Honda Plus is an extended warranty and roadside assistance package purchased through Honda dealers that extends component protection beyond the factory warranty.
How to cancel Hondacare
- HondaLink (app or MyGarage web): Open the HondaLink app or the MyGarage website, go to "My Subscriptions" and follow the in-app/web cancellation flow. For trial subscriptions you can cancel any time during the trial for immediate cancellation. For paid subscriptions, note the refund windows: monthly plans - full refund only if cancelled within 7 calendar days of purchase of your first paid Subscription Package; annual plans - full refund only if cancelled within 30 calendar days of purchase of your first paid Subscription Package; after those windows refunds are prorated for unused service. You can also cancel by phone with HondaLink Customer Support; retain the agent name and reference number.
- Honda Plus (extended warranty): Cancel in person at any Honda dealership in Canada. If you prefer a written notice, send a signed cancellation letter by registered mail to Honda Canada Customer Relations (see Address section below) to ensure proof of delivery. If cancelling after the initial 60-day full-refund window, discuss prorated refund eligibility and the $25 administrative fee with the dealership (prorated refunds are subject to qualifying conditions such as vehicle being written off, repossessed, or owner leaving Canada).
What happens when you cancel
When a HondaLink subscription is cancelled, access to the connected features included in that subscription will stop at the end of the paid period unless cancellation is immediate for trial subscriptions. Automatic renewals will cease once cancellation is processed. For Honda Plus, cancellation processed by the dealership or in writing ends future coverage; repairs already approved and underway may be handled according to the terms in effect at the time of service. Honda Canada retains account and subscription records per its privacy and retention policies; if you want data removed or updated, request this through HondaLink or Customer Relations and confirm any required steps or timelines.
Will I get a refund?
Refunds depend on the product and timing. For HondaLink, full refunds are available if you cancel your first paid monthly subscription within 7 calendar days or your first paid annual subscription within 30 calendar days; after those windows refunds are prorated for unused service. Refunds exclude any amounts that were part of a vehicle purchase or lease. Honda Plus offers a full refund if cancelled within 60 days of purchase; after 60 days prorated refunds apply only under certain conditions (for example if the vehicle was written off or repossessed, or if you and the vehicle leave Canada), and a $25 administrative fee will be deducted. Refunds are typically issued to the credit card on file or by cheque; allow standard processing time and confirm the refund method with the dealer or HondaLink support.
Hondacare plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Honda Plus Extended Warranty - Civic (5 years / 100,000 km) | C$1,803 | One-time, up to 5 years / 100,000 km | Comprehensive extended coverage, roadside assistance, rental car reimbursement, trip interruption, concierge |
| Honda Plus Extended Warranty - Accord, CR‑V, HR‑V, Clarity, Insight (5 years / 100,000 km) | C$1,883 | One-time, up to 5 years / 100,000 km | Same as above |
| Honda Plus Extended Warranty - Pilot, Passport, Ridgeline, Odyssey (5 years / 100,000 km) | C$2,123 | One-time, up to 5 years / 100,000 km | Same as above |
| Honda Plus Flexible Term - Civic: 4 years / 100,000 km initial, then 3 years / 60,000 km additional (total 7 years / 160,000 km) | C$1,303 (first), C$1,913 (second) | Two segments (total 7 years / 160,000 km) | Flexible term, transferable, roadside assistance, rental car, trip interruption, tire road hazard |
| Honda Plus Flexible Term - Accord/CR‑V/HR‑V etc.: 4 years / 100,000 km initial, then 3 years / 60,000 km additional | C$1,503 (first), C$2,263 (second) | Two segments | Same features |
| Honda Plus Flexible Term - Pilot/Passport/Ridgeline/Odyssey: 4 years / 100,000 km initial, then 3 years / 60,000 km additional | C$1,503 (first), C$2,803 (second) | Two segments | Same features |
| Honda Plus Fixed Term - Civic: 8 years / 200,000 km | C$3,163 | One-time, 8 years / 200,000 km | Comprehensive extended warranty, roadside, rental, trip interruption, tire road hazard |
| Honda Plus Fixed Term - Accord/CR‑V/HR‑V etc.: 8 years / 200,000 km | C$3,663 | One-time, 8 years / 200,000 km | Same features |
| Honda Plus Fixed Term - Pilot/Passport/Ridgeline/Odyssey: 8 years / 200,000 km | C$4,603 | One-time, 8 years / 200,000 km | Same features |
Your consumer rights in Canada
Canadian consumer protection generally requires clear disclosure of cancellation and refund policies and often provides an initial cooling-off period for subscription services; HondaLink’s 7‑day (monthly) and 30‑day (annual) merchant refund windows for first paid subscriptions align with typical expectations. Extended warranty contracts like Honda Plus commonly offer a statutory or contractual cooling-off window and prorated refunds thereafter; Honda Plus provides a 60‑day full refund window and prorated refunds subject to conditions. Provincial laws and enforcement practices differ, so if you encounter refusal or inconsistent application of the stated policies you can raise a dispute with provincial consumer protection offices or consider contacting Honda Canada Customer Relations for escalation.
Customer experiences
User sentiment is mixed. Some Canadian owners report that Honda Plus provided real value in later-years coverage (examples include coverage for heated steering wheel beyond year six and reasonably priced multi-year plans), and some Reddit posts describe negotiable pricing that reduced cost. Conversely, public complaint platforms show many negative experiences centered on customer service responsiveness, denied coverage or repair disputes and long resolution times. These mixed reports suggest confirming exact coverages, exclusions and refund terms in writing before purchase, and keeping documentation in case of later disputes.
Documentation checklist
- Purchase receipt or contract (HondaLink subscription confirmation or Honda Plus agreement), account details (HondaID), proof of payment (credit card/receipt), vehicle identification number (VIN) for Honda Plus, any prior correspondence or claim reference numbers, and a signed written cancellation request if sending by mail; keep a copy and use registered/trackable delivery for mailed cancellations.
Common mistakes
Common errors include cancelling after the full-refund window and expecting a full refund, failing to keep written proof of cancellation (receipt, confirmation email, or registered-mail receipt), assuming dealership staff understand or will automatically apply prorated refunds without documenting the reason, and relying solely on a phone call without obtaining a written reference number or confirmation. For subscriptions, some customers forget to cancel the automatic renewal through their HondaLink account or MyGarage page, resulting in an unexpected charge.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| HondaLink App / MyGarage / Phone | Refunds per HondaLink policy: trial cancellations immediate; full refund for first paid monthly within 7 days or first paid annual within 30 days; thereafter prorated for unused service. | Easy - immediate in-app/web; phone requires confirmation and reference number. |
| Dealership (in person) for Honda Plus | Full refund if within 60 days; after 60 days prorated refunds only under qualifying conditions and less a $25 admin fee. | Medium - requires dealership visit and paperwork; may require proof/qualification for prorated refund. |
| Registered mail to Honda Canada Customer Relations | Accepted as written cancellation notice; refund outcome follows the same product-specific policies (HondaLink or Honda Plus) once processed. | Medium - provides strong proof of delivery but requires time for mailing and processing. |
After cancelling
After you cancel, monitor your credit card or bank statements for the refund and allow normal processing time; confirm the refund method and timeline with the dealer or HondaLink support. If the refund does not appear in a reasonable period, contact Honda Canada Customer Relations and reference your cancellation date, any confirmation numbers or registered-mail receipt. For additional help or to view current policies, use Honda Canada's official resources or consult your provincial consumer protection office.
Address
Honda Canada Customer Relations, 180 Honda Blvd., Markham ON L6C 0H9, Canada