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Cancel JOHNSON INSURANCE
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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Johnson Insurance service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Johnson Insurance: Easy Method
What is Johnson Insurance
Overview
Johnson Insurance (a division of Johnson Inc.) offers personal insurance products in Canada, including auto and home policies, group benefits, and travel coverage. They provide online policy viewing and claims submission through their Connect app, but binding changes to coverage and formal cancellations are handled through Customer Care and formal complaint channels.
How to cancel Johnson Insurance
- Contact Customer Care by phone at 1-866-606-3362 or by email at insurance@johnson.ca. Provide your full policy number and request the steps required to cancel.
- Submit a written cancellation request (email is acceptable; you can also send a signed letter). Ask for any required notice period (often ~30 days) and whether proof of replacement coverage is needed.
- If you prefer hard-copy proof, send a signed cancellation letter by registered mail (proof of delivery advised) to the complaints/liaison address; keep the receipt and tracking number.
- Request written confirmation of the cancellation date, the effective time of termination, and details on any refund or outstanding premium owing; confirm the refund method and expected timeframe.
- Note: there is no evidence that the Johnson Insurance Connect app supports policy cancellation - use phone, email, or registered mail for formal cancellation requests.
What happens when you cancel
When your cancellation is processed, your policy will be terminated as of the effective date confirmed by Johnson. You will lose insurance coverage from that time forward, so ensure any replacement coverage starts before or on the cancellation date to avoid gaps. Any automatic renewals will be stopped. Your ability to submit claims for events occurring after the cancellation date will end; outstanding claims initiated before cancellation are handled according to policy terms. Johnson retains policy records and personal data in line with legal and regulatory retention requirements - contact Customer Care if you need details about data retention or accessing your records.
Will I get a refund?
Refunds for unused premium are typically issued via the original payment method. Processing times vary by situation and by province; you must request or confirm the refund through Customer Care at 1-866-606-3362 or insurance@johnson.ca. There is no clear evidence of a statutory 14-day cooling-off full-refund guarantee for Johnson policies in the publicly available information; standard insurance cancellation and refund rules as stated in your policy wording generally apply. Confirm any prorated refund calculation, administrative fees, or short-rate penalties with Johnson before cancelling.
Johnson Insurance plans and pricing
Sample monthly premiums (CAD) from a third-party review are listed below as examples. Exact pricing depends on your personal profile; request a personalized quote from Johnson Insurance for current rates.
| Plan | Price | Period | Features |
|---|---|---|---|
| Young driver (18 - 24, compact vehicle) - Third-party liability only | C$110.00 | Monthly | Third-party liability only coverage |
| Young driver (18 - 24, compact vehicle) - Standard (liability + comp/collision) | C$158.00 | Monthly | Liability + collision/comprehensive |
| Young driver (18 - 24, compact vehicle) - Maximum bundle (with home) | C$140.00 | Monthly | Bundled auto + home savings applied |
| Standard driver (35 - 45, intermediate vehicle) - Third-party liability only | C$62.00 | Monthly | Third-party liability only |
| Standard driver (35 - 45, intermediate vehicle) - Standard (liability + comp/collision) | C$101.00 | Monthly | Liability + collision/comprehensive |
| Standard driver (35 - 45, intermediate vehicle) - Maximum bundle (with home) | C$83.00 | Monthly | Bundled auto + home savings applied |
| Senior driver (60 - 70, city car) - Third-party liability only | C$44.00 | Monthly | Third-party liability only |
| Senior driver (60 - 70, city car) - Standard (liability + comp/collision) | C$72.00 | Monthly | Liability + collision/comprehensive |
| Senior driver (60 - 70, city car) - Maximum bundle (with home) | C$65.00 | Monthly | Bundled auto + home savings applied |
| Driver with an at-fault claim within 3 years - Third-party liability only | C$169.00 | Monthly | Third-party liability only |
| Driver with an at-fault claim within 3 years - Standard (liability + comp/collision) | C$208.00 | Monthly | Liability + collision/comprehensive |
| Driver with an at-fault claim within 3 years - Maximum bundle (with home) | C$186.00 | Monthly | Bundled auto + home savings applied |
| New SUV driver - Third-party liability only | C$77.00 | Monthly | Third-party liability only |
| New SUV driver - Standard (liability + comp/collision) | C$121.00 | Monthly | Liability + collision/comprehensive |
| New SUV driver - Maximum bundle (with home) | C$97.00 | Monthly | Bundled auto + home savings applied |
| Driver with more than 25,000 km/year - Third-party liability only | C$85.00 | Monthly | Third-party liability only |
| Driver with more than 25,000 km/year - Standard (liability + comp/collision) | C$132.00 | Monthly | Liability + collision/comprehensive |
| Driver with more than 25,000 km/year - Maximum bundle (with home) | C$104.00 | Monthly | Bundled auto + home savings applied |
Your consumer rights in Canada
You have the right to receive clear information about cancellation, refunds, and complaint procedures as set out in your policy wording and in relevant provincial insurance regulation. Johnson provides formal complaint escalation paths: start with their internal Complaint Liaison Office (a typical internal response target is within approximately 30 working days), then escalation to Unifund Assurance’s Complaint Liaison Office if applicable. If your issue is unresolved, consumers outside Quebec may contact the OmbudService for Life & Health Insurance; Quebec residents may contact the AMF. For Johnson's complaint procedures and unclaimed property guidance see their pages: Complaint procedures and Unclaimed Property.
Customer experiences
Customer feedback is mixed. Positive comments often mention perks such as group discounts, bundled savings, accident forgiveness, roadside assistance and AIR MILES® rewards, and some customers report smooth claims experiences and helpful representatives. Negative reports commonly cite delays or denials of claims, unexplained premium increases, difficulty contacting support, and problems with the online portal. Public review sites show a wide range of opinions; for example, some Trustpilot reviews rate the company poorly for responsiveness and billing concerns.
Documentation checklist
- Policy number and policy documents
- Signed written cancellation request (email or printed letter)
- Proof of replacement coverage (if required)
- Photo ID and contact details
- Bank or card details for refund processing (if not on file)
- Registered-mail receipt or email confirmation showing delivery/tracking
Common mistakes
Common errors include failing to provide a written cancellation request or full policy number, assuming the mobile app can cancel a policy (the Connect app appears limited to policy viewing and claims submission), and not obtaining written confirmation of the cancellation date. Other frequent mistakes are not arranging replacement coverage before the effective cancellation date (causing a coverage gap), and not asking how refunds will be calculated or when they will be issued.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Phone or email to Customer Care (1-866-606-3362 / insurance@johnson.ca) | Processed to original payment method; timing varies and may require verification | Low - Medium (direct, faster confirmation) |
| Registered mail to Complaints Liaison Officer (formal letter) | Same refund process; provides strong proof of delivery and date | Medium (safer proof, slower turnaround) |
| Johnson Insurance Connect app | N/A - no evidence app supports cancellations or binding changes | Not applicable (use phone/email/letter) |
After cancelling
After cancellation, keep written confirmation, any final statements, and receipts for refunds. Monitor the original payment method for the refund and follow up with Customer Care if it does not arrive within the timeframe they provide. If you encounter unresolved issues, use Johnson's complaint procedures (Complaint procedures) and consider escalation options like the OmbudService or the AMF for Quebec residents. For quotes, policy details or to review pricing, request an online quote or speak with an agent.
Address
Johnson Inc., Attn: Complaints Liaison Officer - Group Benefits and Travel, 700 University Ave, Suite 1500, Toronto, Ontario, M5G 0A1, Canada