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Cancel LOJACK
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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Lojack service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Lojack: Easy Method
What is Lojack
LoJack is a vehicle-theft recovery and tracking service that installs hardware or offers app-based subscriptions to help locate stolen vehicles and provide related services. In Canada, LoJack historically operated both dealer-installed hardware programs and app/subscription services; certain lines (LoJack Canada) were discontinued as of June 30, 2020, and customers have reported mixed outcomes when dealing with cancellations and refunds.
How to cancel Lojack
- App Store (iOS): Cancel through your Apple ID subscriptions in the iTunes/App Store account settings. Apple requires you to turn off auto-renew at least 24 hours before the end of the billing period; cancellation takes effect at the end of the current period. See the LoJack app listing on the App Store for reference: LoJack on the App Store.
- Google Play: Cancel via the Google Play Store app or website under Payments & subscriptions → Subscriptions (standard Play Store subscription flow). There is no LoJack-specific Google Play cancellation process documented publicly.
- Web / Dealer‑installed service: There is no clear self‑service cancellation path on LoJack’s public web documentation. Consumer reports indicate you typically must contact the dealership that installed the system or contact LoJack customer support directly. Because many customers report poor responsiveness, send a formal cancellation request by registered mail to the Customer Service Center (see Address section) and retain proof of delivery.
What happens when you cancel
When you cancel an app-store subscription, turning off auto-renew prevents further charges but access to subscription features normally continues until the end of the paid billing period. For Google Play subscriptions the same general rule applies via Play Store subscription settings. For dealer-installed or web-based services, cancellation may require deactivation of the hardware or account by LoJack or the dealer; reports indicate some customers experienced delays or difficulty getting service deactivated. Data retention and account deletion policies are not reliably documented in public sources, so assume some account records may remain until you request deletion from support.
Will I get a refund?
LoJack’s publicly reported position is that there is no general refund policy for cancelling service; many consumers report being told “no refunds” even in cases where service ended or a vehicle was totaled. There is a specific Limited Recovery Warranty for theft: if a covered vehicle is stolen and not recovered within 30 days (14 days for Early Warning products), the customer may choose reimbursement for purchase/installation/service costs (reported up to CAD $1,000 - $1,500) or replacement equipment free of charge. Outside of the theft‑recovery warranty, refunds on cancellation are uncommon according to consumer complaints. In Quebec, following the June 30, 2020 discontinuation of LoJack Canada services, consumers have pursued a class action arguing they are entitled to proportional refunds for unused months under the Quebec Consumer Protection Act (Art. 11.3) when a supplier terminates service without a serious reason or proper notice.
Lojack plans and pricing
| Plan | Price | Notes |
|---|---|---|
| Subscription / Service | Varies | Pricing depends on purchase channel (dealer vs app), plan options and region; reliable public pricing for Canada is not available. |
Your consumer rights in Canada
Canadian consumers have general protections under provincial consumer protection statutes, but there is no single federal rule that mandates refunds for third‑party subscription services. In Quebec specifically, Article 11.3 of the Consumer Protection Act restricts unilateral termination of fixed‑term sequential‑performance service contracts by a provider without a serious reason; in such cases consumers may be entitled to reimbursement for payments made in advance for services not rendered and require proper notice. In the rest of Canada, recourse will depend on the contract terms, marketplace dispute procedures, and provincial consumer protection law; documented consumer complaints and lack of explicit refund provisions mean outcomes vary and may require escalation (regulator complaint, small claims court, or class action where applicable).
Customer experiences
Public reviews and complaint registries show an overall negative pattern for LoJack in Canada. Trustpilot Canada displays a high proportion of 1‑star reviews that cite poor customer service, inability to cancel, app issues, and lack of response. The Better Business Bureau contains multiple complaints where customers described difficulty cancelling and being denied refunds when service was not provided. There are also organized legal actions (e.g., class action in Quebec) brought by groups of customers after service discontinuation. Positive, verifiable Canadian user reviews are scarce in the available public sources.
Documentation checklist
- Account details (email, username, phone associated with the LoJack account)
- Proof of purchase or installation (invoice, dealer paperwork, receipt)
- Subscription receipts (App Store or Google Play receipts showing billing periods)
- Vehicle information (VIN, registration, license plate as applicable)
- Contract or service agreement (if available)
- Records of prior contacts (dates, representative names, complaint/ticket numbers)
- Registered mail cover letter and proof of delivery (keep a copy of the sent letter and tracking/return receipt)
Common mistakes
Customers commonly assume cancelling through the app or emailing support is sufficient; for app-store subscriptions you must cancel via your Apple or Google account settings rather than the LoJack app. Another frequent mistake is not keeping receipts or proof of purchase - without documentation it is harder to argue for refunds or to prove service was paid for. Many customers also rely solely on phone calls; given reports of poor responsiveness, do not rely only on verbal confirmation. Finally, if your situation may fall under Quebec protections or an existing class action, failing to track dates of service termination and notices can weaken your claim.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | No general refund from LoJack reported; subscription cancellation prevents future charges and ends at period close. Check Apple/ iTunes refund policies for purchase‑level refund requests. | Low - self‑service cancellation via Apple ID subscriptions (must disable at least 24 hours before renewal). |
| Google Play | No general refund from LoJack reported; check Google Play refund policies for purchase‑level refund requests. | Low - self‑service via Play Store subscriptions, but no LoJack‑specific instructions publicly available. |
| Web / Dealer‑installed service | Refunds are commonly denied per consumer complaints; theft‑recovery warranty exceptions and Quebec legal actions may apply in limited circumstances. | High - consumers report needing dealer or company intervention and experiencing long delays or lack of response. |
After cancelling
Keep all records: subscription cancellation confirmations, app-store receipts, registered‑mail proof, and any correspondence with LoJack or the dealer. If you believe you are entitled to a refund or reimbursement (for example under the theft‑recovery warranty or provincial consumer law), gather documentation and consider escalation: request a formal decision in writing, file a complaint with provincial consumer protection authorities, contact the Better Business Bureau to file a complaint, or seek legal advice - in Quebec review the class action information and timelines. Helpful reference pages include the LoJack App Store listing, Google Play subscription help, Trustpilot and BBB complaint pages, the SEC filing describing the Limited Recovery Warranty, and TopClassActions Canada reporting on the Quebec class action (links below).
Useful links: LoJack on the App Store | Trustpilot - LoJack (Canada) | BBB - LoJack complaints | SEC filing - Limited Recovery Warranty | TopClassActions - Quebec class action.
Address
Send registered mail (return receipt requested) to:
LoJack Corporation, Customer Service Center, 40 Pequot Way, Canton, MA 02021, USA