Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Medical Guardian
106 Henderson Drive
19079 Sharon Hill
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Medical Guardian service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Medical Guardian: Easy Method
What is Medical Guardian
Medical Guardian is a personal medical alert service provider that sells and leases wearable and in-home alert devices monitored by a response center. The company supplies devices with features such as fall detection, mobile GPS monitoring and 24/7 emergency dispatch to give users and caregivers added safety and peace of mind.
Services and device contracts are managed through Medical Guardian’s customer support and legal terms rather than through app-store subscriptions; cancellation and refunds follow the company’s published procedures and terms.
How to cancel Medical Guardian
- Call Medical Guardian at 1-800-313-1191 and choose the cancellation option - subscriptions cannot be cancelled via the App Store or Google Play regardless of purchase channel.
- If you have a leased device, return the equipment to Medical Guardian and keep the carrier tracking/receipt; service cancellation begins when Medical Guardian receives the returned equipment and processing can take up to 30 days.
- If you purchased the device, submit a signed Cancellation Letter (by mail or via DocuSign) to Medical Guardian; cancellation begins on receipt of that letter and processing can take up to 30 days.
- When returning equipment by mail, consider sending registered mail with return receipt requested (A/R) or using a tracked courier to confirm delivery and create a paper trail.
What happens when you cancel
After you initiate cancellation by phone and follow any required steps (return equipment or submit a signed Cancellation Letter), Medical Guardian will process the request. Service access will end according to the company’s processing timeline: for leased devices, cancellation begins on receipt of returned equipment; for purchased devices, cancellation begins on receipt of the signed letter. Processing of paperwork and refunds may take up to 30 days.
Automatic renewals will stop once cancellation is processed, but you should confirm by phone and keep written proof (confirmation number, email, or tracking). Any personal data tied to the account will be handled according to Medical Guardian’s privacy policy and terms; you can ask support about data retention or account closure when you cancel.
Will I get a refund?
Medical Guardian does not advertise a universal 14‑day statutory right to cancel. Refunds are typically prorated only for unused prepaid monitoring beyond a minimum 90‑day commitment; cancelling before 90 days may mean you are not eligible for a refund. For leased devices, prorated refunds (if applicable) are issued after Medical Guardian receives the equipment; for purchased devices, prorated refunds (if applicable) are issued after receipt of a signed Cancellation Letter. Refund processing can take up to 30 days after the qualifying event (equipment return or letter receipt).
Restocking fees or equipment fees may reduce any refund amount: restocking fees on leased devices can be up to US$50, and lost/damaged equipment charges can be substantial (up to US$350 for certain devices and up to US$150 for the Alert 911 device as stated in company terms).
Medical Guardian plans and pricing
| Item | Price |
|---|---|
| Service plans (monthly/annual) | Varies |
| Device purchase price | Varies |
| Device lease option | Varies |
Your consumer rights in Canada
Canadian consumer protection can include cooling‑off or cancellation rights for remote sales, and provinces (notably Quebec) have specific rules requiring proportional refunds in some circumstances. Medical Guardian’s published policies do not mention a statutory 14‑day right in Canada and instead require a minimum 90‑day commitment for refunds to be considered. That means company terms may differ from provincial consumer protections - for example, Quebec law may provide additional rights to a prorated refund even if a company policy says otherwise.
If you believe Medical Guardian’s practices conflict with provincial rules or you are charged unfairly, you can raise a complaint with your provincial consumer protection office. Keep copies of your contract, communications and any confirmation of cancellation to support a dispute or complaint.
Customer experiences
Reviews are mixed. Many users report that when an alert is triggered the response is quick and compassionate, and they appreciate reliable coverage and straightforward device setup. These positives often lead to higher satisfaction among those who require dependable monitoring.
On the other hand, there are recurring complaints: some customers report false alarms from fall detection due to excessive sensitivity; others report billing problems, delayed or refused refunds, and difficulties cancelling or getting responsive customer service. Some users on community forums describe hardware problems such as intermittent audio loss requiring resets or replacements. These mixed experiences suggest checking contract terms and documenting all interactions before and during cancellation.
Documentation checklist
- Account number, full name on the account, phone number and email used for the account
- Device serial number(s) and model(s)
- Proof of purchase or lease agreement and start date
- Signed Cancellation Letter (if device was purchased) or equipment return receipt/tracking number (if leased)
- Records of phone calls (date/time, confirmation number, agent name) and any emails or chat transcripts
- Photos of equipment condition if returning or disputing damage charges
Common mistakes
Common errors include attempting to cancel via the App Store or Google Play - Medical Guardian requires phone cancellation, so app‑store cancellation alone will not stop service. Another frequent mistake is returning equipment without documented tracking or proof of delivery; because cancellation of leased devices begins on receipt, lack of return proof can delay or block refunds. People also sometimes assume a short cooling‑off period applies (such as 14 days) when Medical Guardian’s policy requires a 90‑day minimum for refunds to be considered.
Failing to keep copies of communications, confirmation numbers or the signed Cancellation Letter makes disputes harder to resolve. Always request and retain written confirmation of cancellation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via App Store / Google Play | No - subscriptions cannot be cancelled through app stores | Impossible / Not accepted |
| Call Medical Guardian (1-800-313-1191) | Initiates cancellation; refund eligibility follows company rules (prorated only after 90 days) | Moderate - must wait, select cancellation option and follow instructions |
| Return leased equipment | Refunds (if eligible) issued after receipt; processing up to 30 days; restocking fees may apply | Moderate - shipping, proof of delivery and processing time |
| Send signed Cancellation Letter (purchased device) | Refunds (if eligible) issued after company receives the letter; processing up to 30 days | Moderate - must sign, send and retain proof of delivery or use DocuSign |
After cancelling
After you’ve completed cancellation steps, confirm the cancellation with Medical Guardian and request written confirmation (email or reference number). Track any returned equipment and keep receipts until the refund and account closure are fully processed. If you dispute charges or a refused refund, assemble your documentation and consider contacting your provincial consumer protection office for guidance.
Helpful links: Medical Guardian support/FAQ - medicalguardian.com/support/faqs; company policies and refund terms - medicalguardian.com/legal/policies; independent reviews - Trustpilot. Consider documenting and, where appropriate, sending letters by registered mail with return receipt (A/R) or using tracked courier services to ensure proof of delivery.
Address
Medical Guardian, 106 Henderson Drive, Sharon Hill, PA 19079, USA