Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Mercury Insurance
555 W Imperial Highway
92821-4802 Brea
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Mercury Insurance service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Mercury Insurance: Easy Method
What is Mercury Insurance
Mercury Insurance is an insurance company primarily operating in the United States that provides personal lines such as auto and homeowners insurance. The company is known for offering standard policy types, claims handling and agent-supported servicing; public reviews report a mix of positive claims handling experiences and complaints about rates and customer service.
How to cancel Mercury Insurance
- Contact your Mercury agent or Mercury customer service by phone (for example, 1-800-503-3724) or visit your agent in person to request cancellation; online or mobile-app cancellation is not supported. Source
- If cancelling by mail, send a signed cancellation letter that includes your full name, policy number and the desired cancellation date to Mercury Insurance at 555 W Imperial Highway, Brea, CA 92821-4802; use registered mail / raccomandata A/R and keep the tracking/receipt.
- When you contact the insurer, ask for written confirmation of the cancellation (date processed and any refund or fees) and retain all confirmations and transaction numbers.
What happens when you cancel
When you cancel a Mercury policy, coverage terminates on the cancellation date you specify or on the effective cancellation date processed by the insurer. The insurer will typically produce a cancellation confirmation and an accounting of any refund or balances due; keep that confirmation to avoid a lapse or double coverage. If you cancel midterm, your billing and renewal records will be adjusted and any future renewal offers will cease for that policy unless you reinstate or purchase a new policy.
Will I get a refund?
Mercury generally refunds any prepaid, unearned premium after a cancellation, but will deduct an applicable cancellation fee - commonly reported as about 10% of the remaining (unearned) premium. There is typically a short "free look" period (often around 10 days after policy issuance) during which you may cancel without penalty and receive a full refund. Refunds are normally issued by the original payment method and can take several weeks to process; timing and exact amounts can vary by circumstance and jurisdiction. Source Source
Mercury Insurance plans and pricing
| Plan | Availability in Canada | Pricing |
|---|---|---|
| Auto insurance | Not available in Canada (U.S. states only) | Varies - no Canadian pricing available |
| Homeowners / Property | Not available in Canada (U.S. states only) | Varies - no Canadian pricing available |
| Other personal lines | Not available in Canada (U.S. states only) | Varies - no Canadian pricing available |
Your consumer rights in Canada
Mercury’s published processes indicate midterm cancellation is allowed with prorated refunds minus any cancellation fee and a short "free look" cancellation window for new policies. There is no company-stated Canada-specific statutory cooling-off period referenced in the available materials; Canadian consumer protections are governed by provincial and territorial insurance regulators and consumer protection laws. If you are in Canada, check your provincial insurance regulator for any mandatory cooling-off periods, disclosure requirements, or rules on refunds. Always obtain written confirmation of cancellation and refund computations to protect your rights.
Customer experiences
Public reviews present a mixed picture. Some customers praise Mercury for efficient, user-friendly claims handling and helpful adjusters (for example, positive reviews on Trustpilot Canada). At the same time, other reviews (WalletHub, BBB, Sitejabber, Reddit) report issues such as unexpected rate increases, delayed or disputed claim payouts, abrupt cancellations, invasive inspections, or withheld/late refunds. These mixed reports suggest outcomes can vary by individual policy, claim, agent and state-level practices. Trustpilot WalletHub BBB
Documentation checklist
- Printed, signed cancellation letter with full name, policy number and desired cancellation date.
- Copy of your policy declarations page and any recent billing statements or receipts showing payment method.
- Proof of sending (registered mail / raccomandata A/R receipt) or, if delivered in person, a dated receipt or written confirmation from the agent.
- Contact details (agent name, phone, email) and a space to record any confirmation number or representative name during a phone cancellation.
- Details of any replacement insurance (if applicable) and documentation to avoid a coverage lapse.
Common mistakes
Common errors include assuming the mobile app or website supports instant cancellation (Mercury requires agent or direct insurer contact), failing to request or keep written confirmation (leading to billing or coverage disputes), and cancelling midterm without checking the cancellation fee or refund calculation (which can reduce the refund by a typical cancellation fee). Another frequent mistake is not using registered mail when sending a cancellation letter - without delivery proof it is harder to resolve disagreements about whether and when the notice was received.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Phone (agent / customer service) | Prorated refund minus typical ~10% cancellation fee; full refund possible within the short free-look period | Moderate - immediate confirmation should be requested |
| Mail (signed letter, registered) | Prorated refund minus fee; clear paper trail helps secure refund and timing | Low - Moderate - slower processing but strong proof of notice |
| In person (agent office) | Prorated refund minus fee; agent may provide immediate written confirmation | Easy - direct handling and receipt preferred |
| Online / Mobile app | Not supported for cancellation | Not available |
After cancelling
After you cancel, confirm the cancellation date and refund amount in writing and monitor your bank or credit card for the refund; refunds often arrive via the original payment method and can take several weeks. Keep the cancellation confirmation with your records and notify relevant third parties (lienholders, vehicle registration authority, mortgage or loan servicers) if needed. If you have concerns or a delayed refund, follow up with Mercury via the agent or customer service and retain all correspondence. Helpful reference links: WalletHub cancellation notes, CancelHow guide, InsurancePanda on cancellation fees, CGAA on free-look, LegalClarity refund guidance.
Address
Mercury Insurance
555 W Imperial Highway
Brea, CA 92821-4802
Phone: 1-800-503-3724
When sending a cancellation letter by mail, use registered mail / raccomandata A/R and keep the receipt and tracking information as proof of delivery.