Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Nrma Roadside Assistance
9 Murray Rose Avenue
2127 Sydney Olympic Park
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Nrma Roadside Assistance service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Nrma Roadside Assistance: Easy Method
What is Nrma Roadside Assistance
NRMA Roadside Assistance is a membership service that provides on-road support such as towing, jump starts and vehicle assistance; it is operated by NRMA primarily in Australia. It does not appear to have a dedicated Canadian operation or Canadian pricing for 2024 - 2025, so membership availability, terms and refunds for customers in Canada may be limited or handled differently depending on where and how the membership was sold.
How to cancel Nrma Roadside Assistance
- Review your membership documents and the point-of-sale (email receipt, seller’s terms). Note your membership number, purchase date and any vendor details (NRMA direct or third‑party seller).
- If you have an online NRMA account, log in and look for an account/cancellation option or contact form; save screenshots of any cancellation confirmation.
- Contact NRMA customer service to request cancellation and ask about refunds or proration - if you cannot reach them by phone or webchat, send a written cancellation by registered mail (see Address section below) and keep the tracking / proof of delivery.
- If you bought the membership through a Canadian reseller (for example, a third party or retailer), contact that seller first - resellers sometimes have different refund rules and timeframes.
- After you submit the request, follow up until you receive written confirmation that the membership is cancelled and recurring billing (if any) is stopped.
What happens when you cancel
Outcomes depend on the seller and the contract terms. Typical possibilities include immediate loss of roadside assistance benefits, cancellation at the end of the paid term, or stopping future recurring payments. Your membership record and contact details are usually retained for a period to manage refunds or queries; request written confirmation of cancellation and any effective date. If you purchased through a third-party seller, that seller’s terms may also govern whether you can re-enrol or when coverage ends.
Will I get a refund?
Refund entitlement for NRMA memberships purchased from NRMA Australia or a third party will depend on NRMA’s own terms of sale and on how you purchased the membership. There is no Canada-specific NRMA refund policy located in the public sources searched; therefore you should confirm refund rules with NRMA or the seller at time of cancellation. If the membership was sold by a Canadian provider, their refund policy may apply - for example, one Canadian roadside provider publishes a 30‑day money‑back guarantee and provincial pro‑rating rules for Alberta and Quebec; those rules do not automatically apply to NRMA memberships sold from Australia.
Nrma Roadside Assistance plans and pricing
| Plan | Price (CAD) | Billing | Notes |
|---|---|---|---|
| Basic / Standard | Varies | Varies | NRMA pricing is listed in AUD for Australia; no Canada-specific pricing found. |
| Premium / Plus | Varies | Varies | Availability and price for Canadian customers will depend on point of sale and currency conversion. |
Your consumer rights in Canada
Canadian consumer protection is governed by provincial laws and by the terms of the contract you signed. There is not a universal Canadian “cooling‑off” right that automatically cancels any contract within 14 days - statutory rights vary by province and by the type of contract. If you purchased the service from a Canadian seller, provincial rules (and any seller guarantee) may give you specific cancellation or pro‑rating rights; for example, some providers offer a 30‑day money‑back guarantee and provincial exceptions for pro‑rated refunds in Alberta and Quebec. If you purchased from an overseas provider, enforcement of Canadian consumer rules may be limited, and you may need to rely on the provider’s published terms, your payment-card provider’s dispute process, or the seller’s local offices.
Customer experiences
Publicly available feedback specific to NRMA in Canada is limited, since NRMA is primarily Australian. For roadside providers operating in Canada, reported experiences vary: some users praise fast, flexible service and towing to the shop of choice, while others report confusion over refunds or the reseller’s terms. When a membership is bought through a local retailer, reviews often reflect that retailer’s responsiveness rather than the original provider’s policies.
Documentation checklist
- Membership number or policy number (from card or email).
- Proof of purchase (receipt, invoice, payment confirmation) with date and amount.
- Copy of the membership terms and any seller terms or guarantees.
- Written cancellation request (draft copy) and a record of any phone/email interactions.
- Tracking number / proof of delivery if sending registered mail and screenshots of online cancellations.
- Bank / credit card statements showing recurring charges (if disputing unauthorized renewals).
Common mistakes
Common errors include assuming the same cancellation and refund rules apply across countries or vendors, cancelling without retaining proof, failing to cancel recurring billing at the payment source, and not confirming the effective cancellation date in writing. For example, a member who only verbally asked a call centre agent to cancel and did not get written confirmation may find the membership or billing continued. Another frequent issue is contacting the wrong party - if you bought the membership from a retailer, cancelling with NRMA directly may not stop the retailer’s billing or entitlement rules.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online account cancellation (NRMA website) | Varies by NRMA terms and purchase channel | Low - Medium (if account access available) |
| Phone cancellation (NRMA support) | Varies; request written confirmation | Medium (requires follow-up for proof) |
| Registered mail to NRMA (recommended for proof) | Varies; strongest evidence if a dispute is needed | Medium - High (requires preparation and postage) |
| Cancellation via Canadian reseller (where purchased) | May follow reseller policy (example: some Canadian sellers offer 30‑day guarantees; provincial pro‑rating rules may apply) | Low - Medium (depends on reseller responsiveness) |
After cancelling
After you cancel, ensure you receive written confirmation with the cancellation date and the status of any refund or final charges. Monitor your bank or credit‑card statements for any unexpected renewals and contact your payment provider promptly if charges continue. Keep all documentation for at least 6 - 12 months. If you bought the service through a Canadian seller and believe the seller has not followed its published refund policy, contact the seller first and consider filing a complaint with your provincial consumer protection office or initiating a chargeback with your card issuer if justified.
Helpful links: NRMA official site: NRMA. Example Canadian reseller terms (for comparison): Canadian Tire Roadside Assistance terms. For general Canadian consumer guidance, see your provincial consumer protection office or the federal resources at Competition Bureau Canada.
Address
Send written cancellations by registered mail (to ensure proof of delivery) to:
NRMA Roadside Assistance
Attn: Customer Service
9 Murray Rose Avenue
Sydney Olympic Park NSW 2127
Australia