Cancellation service N°1 in South Africa
Contract number:
To the attention of:
Cancellation Department – Outsurance
P.O. Box 8443
0046 Centurion
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Outsurance service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Outsurance: Easy Method
What is Outsurance
Outsurance is an insurance company originating in South Africa that provides a range of short-term and life insurance products, customer service tools and a mobile app. There is no verified evidence that Outsurance operates a Canada-specific insurance business or has Canada-specific cancellation procedures.
How to cancel Outsurance
- Gather your policy number, full name, contact details and preferred cancellation date; attempt cancellation in this order: 1) phone (if you have a South African number for Outsurance), 2) email to the insurer’s official address, 3) the insurer’s online portal or mobile app (if applicable), and 4) send a written cancellation by registered mail for proof of delivery to P.O. Box 8443, Centurion, 0046, South Africa. Keep copies/screenshots of all communications and transaction records.
What happens when you cancel
When a policy is cancelled, access to insured benefits typically ends as of the cancellation date you specify or the insurer’s effective cancellation date. Renewal processing should stop for future periods, but charges already processed may not be automatically reversed until the insurer confirms cancellation and any applicable refund is calculated. Your personal and policy data will generally be retained by the insurer per their data-retention and privacy rules; you can request details on how long they will keep your records and how to obtain copies.
Will I get a refund?
There is no verified Canada-specific refund policy for Outsurance. In general insurance practice, refunds can be pro-rata (refund for unused coverage) or subject to short-rate/administration fees depending on the insurer’s terms. Customer reports from Trustpilot (South Africa-based) show instances of delayed refunds and continued debits after cancellation attempts; therefore refunds may vary and can be delayed. If you believe an incorrect debit occurred, document the transactions, notify the insurer in writing and allow time for their refund process; escalate to a regulator if necessary.
Outsurance plans and pricing
| Plan | Price (CAD) |
|---|---|
| Short-term/Car/Home/Other | Varies |
| Life/Personal Products | Varies |
| Mobile app services | Varies |
Your consumer rights in Canada
Canadian consumers generally have the right to cancel insurance contracts and to request a refund for unused coverage, subject to the insurer’s terms (pro-rata or short-rate). If you are buying or holding a Canadian insurance product, provincial regulators and federal resources such as the Financial Consumer Agency of Canada (FCAC) provide guidance and complaint channels. If Outsurance is not licensed or active in Canada for the product in question, jurisdiction and remedies can be more complex - you may need to deal with the insurer in its country of registration and seek cross-border enforcement or advice.
Customer experiences
Public reviews (mainly from South African customers) are mixed to negative: Trustpilot ratings show complaints about difficulty cancelling policies, continued debits after cancellation attempts and delayed or missing refunds. Some reviewers report eventual resolution after escalation, while others report ongoing problems. There are also fewer publicly verified positive reviews for Canadian-specific service because there is no clear Canada presence.
Documentation checklist
- Policy number and product name
- Your full legal name, contact information, and ID as used on the policy
- Bank statement or proof of debits (if disputing charges)
- Copies of emails, chat transcripts, screenshots of app/portal confirmations
- Signed written cancellation letter and proof of registered mail delivery (tracking/receipt)
Common mistakes
Common mistakes include not keeping written proof of cancellation (relying on verbal confirmation), failing to document ongoing debits after cancellation, and assuming a refund will be automatic. For example, customers have reported continuing premium withdrawals after a phone cancellation; without written evidence, resolving these requires more time and escalation. Another mistake is contacting only customer service without sending a formal registered cancellation notice to the insurer’s official address.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Registered mail (recommended) | Possible (pro-rata) - depends on insurer | Low to Medium (provides proof of delivery) |
| Email or portal | Varies; not verified in Canada | Medium (reports of delayed/failed cancellation) |
| Phone | Varies; follow up in writing | Medium to High (no written proof if not documented) |
After cancelling
After cancellation, confirm in writing the insurer’s acknowledgement and any refund amount and timeline. If you do not receive confirmation or refunds within the stated timeframe, escalate: lodge a formal complaint with the insurer, keep all evidence, and contact relevant regulators. For Canadian consumers seeking guidance: consult the Financial Consumer Agency of Canada at FCAC and your provincial insurance regulator (links available via FCAC). If the policy is governed in South Africa, you can consult the Ombud for Short-Term Insurance (South Africa) or refer to Outsurance’s official website at outsurance.co.za. For independent reports and user experiences see Outsurance reviews on Trustpilot.
Address
P.O. Box 8443, Centurion, 0046, South Africa