Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Protection 360
T-Mobile Wireless, P.O. Box 37380
87176-7380 Albuquerque
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Protection 360 service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
Cancellation Protection 360: Easy Method
What is Protection 360
Protection 360 is a device protection service administered by Assurant that is commonly offered through mobile carriers. It covers certain repair, replacement, and loss/theft scenarios for eligible devices subject to the provider’s terms, deductibles, and exclusions. The service is governed by its Terms of Service and Privacy Notice, which describe coverage limits, billing, and data-handling practices.
How to cancel Protection 360
- Online: Sign in to your MyT‑Mobile.com account or the T‑Life app and remove the Protection 360 add‑on from your device/add‑on subscriptions.
- Phone: Call T‑Mobile Care at 1‑800‑937‑8997 and request cancellation of Protection 360.
- Email: Send a cancellation request to Protection360Cancellation@t-mobile.com (include your account details and device information).
- Mail: Send a written cancellation letter to T‑Mobile Wireless, P.O. Box 37380, Albuquerque, NM 87176-7380. Include account name, account number, device IMEI/ESN, and a clear cancellation request.
- App store subscriptions: If you subscribed via the Apple App Store (iOS), cancel in your Apple Subscriptions settings. If you subscribed via Google Play, cancel in Google Play > Payments & subscriptions > Subscriptions. Uninstalling the app does not cancel the subscription.
What happens when you cancel
Cancellation stops future recurring charges; it does not erase charges already incurred for the current billing period. Coverage typically remains active until the end of the billing cycle in which you cancelled, unless your carrier or the policy states otherwise. Your account and device records are subject to the provider’s privacy and data‑retention policies - Assurant/Protection 360 provides options for account closure and data deletion via the app or support contact per their Privacy Notice.
Will I get a refund?
According to Protection 360’s official Terms of Service, cancellation stops future billing but does not automatically generate a refund for charges already billed. Exceptions may exist only if required by law, if your carrier issues a billing adjustment, or if you obtain a successful dispute/resolution through the carrier or payment processor. Note that a different service with a similar name (e.g., “Protect You 360”) has its own separate refund terms and is not the same as Assurant’s Protection 360. If you believe you are entitled to a refund under Canadian consumer law or your carrier’s policies, contact your carrier first to request an adjustment and keep records of all communications.
Protection 360 plans and pricing
| Plan | Monthly fee | Deductible / Service fee | Coverage notes |
|---|---|---|---|
| Protection 360 | Varies | Varies | Varies by device, carrier and claim type |
Your consumer rights in Canada
Canadian consumers have rights under federal and provincial consumer protection and privacy laws. These can include requirements for clear disclosure of fees and cancellation procedures, statutory cooling‑off rights for certain distance or digital contracts in some provinces, and privacy rights under PIPEDA (or provincial equivalents) for access, correction and deletion of personal information. Protection 360’s Terms of Service do not explicitly promise a 14‑day statutory refund period; if you expect a statutory cancellation window or encounter unclear cancellation mechanics (for example, an add‑on that cannot be removed online), you should review your provincial consumer protection guidance and contact the appropriate provincial authority or your carrier’s dispute resolution team. If privacy or data deletion is needed, follow the Privacy Notice instructions or contact the Privacy Office identified in the provider’s documentation.
Customer experiences
User reports vary. Some customers report successful repairs or replacements with low deductibles for screen repairs, and otherwise satisfactory claim outcomes in certain cases. Others report difficulties: slow or unsatisfactory claim handling, unexpected high charges or deductibles, and challenges cancelling the add‑on through carrier portals. Several users have described having to call customer service to remove the add‑on when it was not visible in their online account. These mixed experiences suggest keeping clear records of purchase, communications, claim numbers, and receipts if you need to dispute a charge or claim denial.
Documentation checklist
- Account holder name, account number, and contact information
- Device details (make/model, IMEI or ESN)
- Date of purchase and date of subscription activation
- Billing statements showing Protection 360 charges
- Any claim numbers, emails, or support transcripts related to cancellation or claims
Common mistakes
Common mistakes include assuming uninstalling the app cancels the subscription (it does not for App Store/Google Play or carrier‑billed subscriptions), cancelling in the wrong place (for example, trying to have Assurant cancel an App Store subscription rather than cancelling in Apple’s subscription settings), and not keeping account or billing evidence when requesting adjustments. Another frequent issue is expecting an automatic refund after cancellation - Protection 360’s ToS states cancellation stops future charges but does not create an automatic refund for past charges, so dispute or refund requests should be documented and directed to the carrier or payment provider.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| MyT‑Mobile.com / T‑Life app | Refunds not automatic; any adjustment depends on carrier policy | Medium - generally supported but some users report the add‑on not displaying |
| Phone (T‑Mobile Care 1‑800‑937‑8997) | Refunds not automatic; possible billing adjustments after request | Medium - effective but may require hold time and follow up |
| Email (Protection360Cancellation@t‑mobile.com) | Refunds not automatic; creates a written record for disputes | Low - Medium - depends on response times |
| Mail (written letter) | Refunds not automatic; creates formal paper trail | High - slow processing and longer evidence timeline |
| Apple App Store (iOS subscription) | Refunds handled via Apple; cancellation via Apple stops renewal | Low - must cancel in Apple Subscriptions; Assurant/carrier cannot cancel for you |
| Google Play (Android subscription) | Refunds handled via Google Play; cancellation via Google Play stops renewal | Low - must cancel in Google Play subscriptions; uninstall does not cancel |
After cancelling
After you cancel, keep a copy of confirmation (screenshot, email, or cancellation number). Watch your next billing statement to ensure charges stop; if charges continue, contact your carrier immediately and file a billing dispute if needed. For claim or data‑related follow‑up, consult the Protection 360 Terms of Service and Privacy Notice for contact points and procedures.
Official resources:
Protection 360 Terms of Service · Protection 360 Privacy Notice · App Store / Google Play cancellation guidance.
Address
T‑Mobile Wireless, P.O. Box 37380, Albuquerque, NM 87176-7380. Phone: 1‑800‑937‑8997. Email for cancellations: Protection360Cancellation@t-mobile.com.