Cancellation Qantas Insurance: Easy Method

What is Qantas Insurance

Qantas Travel Insurance is a travel insurance product offered through the Qantas group and underwritten by AIG Australia. It provides cover for events such as medical emergencies, trip cancellation or interruption, and baggage loss or damage, subject to the policy wording and exclusions. Policies sold by Qantas are administered by the underwriter (AIG) and governed by the terms set out in the policy document.

How to cancel Qantas Insurance

• Check your policy: find your policy number, purchase date and confirm whether you are still within the 21‑day cooling‑off period (full refund available only if you have not commenced travel and have made no claims).
• Online portal: cancel via the Qantas/AIG online policy portal (preferred for speed and a written record).
• By phone: call (+61) 3 9522 4840 (from overseas) or 1800 954 270 (within Australia) and request cancellation - have your policy number ready.
• By written notice: if you prefer a paper trail, send a registered post (raccomandata A/R) letter to the AIG Complaints Team requesting cancellation (see the Address section below for the exact postal address).
• Confirm in writing: after you cancel, ask for written confirmation of cancellation and any refund details, and retain copies for your records.

What happens when you cancel

When you cancel a Qantas Travel Insurance policy, cover from the date of cancellation will end. If you cancel within the 21‑day cooling‑off period and no claim has been made, the policy is treated as void for the period and you are eligible for a full refund under that cooling‑off provision. If you cancel after the cooling‑off period, refund entitlements (if any) will depend on the policy terms - some policies allow pro‑rata refunds or no refund at all.

The insurer will retain necessary policy and transaction records for regulatory and audit purposes. Cancellation does not remove any claims already lodged prior to cancellation; existing claims will be assessed against the policy terms and date(s) of loss.

Will I get a refund?

Yes - a full refund is available if you cancel within the 21‑day cooling‑off period and you have not commenced your trip or made any claims. That cooling‑off right is set out in Qantas/AIG guidance and in standard Australian practice for travel insurance.

If you cancel after the cooling‑off period, refund eligibility depends on the policy wording. Some policies permit a pro‑rata or partial refund for unused cover, while others do not provide refunds once the cooling‑off period expires. Processing times for refunds may vary by payment method and banking arrangements; request confirmation of the expected timing when you cancel.

Qantas Insurance plans and pricing

Your consumer rights in Canada

If you are in Canada and purchased Qantas Travel Insurance, note that Qantas/AIG is an Australian product and the policy will generally be governed by the terms and law stated in the policy. Canadian consumers do not automatically gain additional statutory cooling‑off rights simply because they are Canadian; consumer protection for insurance is primarily provincial and the specific protections available depend on where you live and the policy terms.

For complaints or questions about fair handling of claims, start with the insurer’s complaint process. If unresolved, you can contact your provincial insurance regulator for guidance and potential escalation. You may also consider payment dispute options with the card issuer used to buy the policy, but outcomes depend on the card provider’s rules and the purchase circumstances.

Customer experiences

Reviews and user reports are mixed. Some customers report quick and efficient claims handling - examples include claims settled within days and prompt payments. Other reviewers praise comprehensive coverage features such as broad medical coverage and COVID‑19 protection where applicable.

Conversely, many customers report negative experiences: difficult or slow customer service, lengthy documentation demands, claim delays or denials, and frustration when attempting to cancel or lodge simple claims. Several public reviews and forum posts describe significant time and effort required to resolve claims or obtain reimbursements.

Documentation checklist

• Policy number and purchase confirmation (receipt/email)
• Your full name, contact details and date of birth as on the policy
• Trip booking reference(s) and travel dates
• Proof of non‑commencement of travel (if claiming cooling‑off refund), such as cancelled tickets or boarding pass evidence showing no travel
• Bank account details for refund (IBAN/BIC if required) and a copy of ID (passport/photo ID)
• If sending written notice: a dated cancellation letter, signature, and registered post receipt

Common mistakes

Consumers commonly miss the 21‑day cooling‑off window and then expect a full refund; example: purchasing a policy, starting travel within the 21 days, and then attempting to cancel will usually disqualify you from the cooling‑off refund. Another frequent error is failing to include the policy number or sufficient identifying information when requesting cancellation, which delays processing.

Other issues include using the wrong contact channel (sending email to a general inbox rather than following the insurer’s cancellation route), assuming Canadian provincial protections override the insurer’s policy terms, or not retaining proof of posted written cancellations (registered post receipts are important if you choose the postal route).

Comparative recap

After cancelling

Keep copies of all cancellation communications, receipts, and the refund confirmation. Allow reasonable processing time and follow up with the insurer if a refund is not received within the timeframe they provide. If you encounter refusal or unreasonable delay, escalate via the insurer’s formal complaints process; retain all documentation and dates of contact for escalation.

For more information and to start cancellation online, see the Qantas travel insurance help page: Qantas Travel Insurance - how do I cancel?. For Canadian consumer information and possible escalation routes, refer to the Government of Canada / Financial Consumer Agency of Canada: Financial Consumer Agency of Canada. To read user reviews before or after canceling, see community feedback such as ProductReview - Qantas Travel Insurance.

Address

If you choose to cancel by written notice via registered post (raccomandata A/R), send your dated and signed cancellation letter to:

AIG Complaints Team
Level 13, 717 Bourke Street, Docklands VIC 3008, Australia

Also available by phone: (+61) 3 9522 4840 (from overseas) or 1800 954 270 (within Australia).