Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Rbc Loan Protector
6880 Financial Drive
L5N 7Y5 Mississauga
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Rbc Loan Protector service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Rbc Loan Protector: Easy Method
What is Rbc Loan Protector
RBC LoanProtector® is a loan-protection insurance product offered in Canada that can cover outstanding loan balances in the event of death, disability, or qualifying critical illness depending on the coverage you selected. It is offered through RBC Insurance and is typically priced on a per-$1,000 outstanding balance basis and tailored to your age, loan amount and province.
How to cancel Rbc Loan Protector
- Online / Mobile / Online banking: Submit a cancellation request through RBC online banking or the RBC mobile app where available; coverage ends the day RBC receives your cancellation request. For assistance you can also call the RBC Insurance customer service centre at 1-800-769-2523. Source
- Phone: Call the RBC Insurance Service Centre (1-800-769-2523) and request cancellation; confirm the effective date and get a reference number for your call. Source
- In-branch: Visit an RBC branch and speak with a credit specialist or RBC Insurance representative to submit the cancellation request in person.
- Registered mail (recommended for proof): Send a signed written cancellation request by registered mail to RBC Insurance, 6880 Financial Drive, Mississauga, ON L5N 7Y5. Keep a copy and the mailing receipt. (See Address section below.)
What happens when you cancel
When RBC receives your cancellation request, coverage for LoanProtector stops on that day. Your access to benefits under the policy ends on the effective cancellation date; any future premiums will cease. Cancellation does not automatically change outstanding loan terms - your lender obligations remain unless you make other arrangements. RBC will retain your policy record and personal data according to its privacy and record-retention policies; ask for confirmation of cancellation and a written record or reference number when you cancel.
Will I get a refund?
There is no publicly specified, universal refund policy for LoanProtector premiums; cancellation ends coverage but RBC’s published material does not state a standard refund schedule for LoanProtector specifically. Some RBC insurance products include a free-look period during which a full premium refund is available: critical illness policies often have a roughly 10-day free-look, and many other RBC insurance policies have a 30-day review period for a full refund if cancelled within that period. After any free-look or review period, refunds may be limited or prorated depending on policy type and whether the product has cash value. Confirm refund eligibility directly with RBC when you cancel and get written confirmation.
Rbc Loan Protector plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| LoanProtector Insurance (personalized) | C$X.XX per $1,000 outstanding balance (quote-based) | Calculated per $1,000 (typically monthly) | Life insurance (up to $500,000); Disability insurance (up to $3,000/month for 24 months); Critical Illness (up to $300,000) |
Your consumer rights in Canada
Under standard Canadian insurance practice you generally have a free-look or review period to cancel a newly issued policy for a full refund (timing depends on policy: approximately 10 days for some critical illness products; commonly 30 days for many other insurance policies). Cancellation requests should be submitted in writing or through documented customer-service channels; keep proof of the request and the date RBC received it. If you cannot resolve a dispute with RBC, you may escalate to an external dispute body such as the OmbudService for Life & Health Insurance (olhi.ca) or file a complaint with your provincial insurance regulator. Consumer rights and processes can vary by province, so confirm the regulator and timelines that apply where you live.
Customer experiences
Public reviews for RBC Insurance are mixed. Some customers report routine and successful interactions when cancelling or managing insurance through online channels and branch staff. Others report difficulty with customer service including long hold times, slow processing, and occasional delays in application or claim handling. These patterns suggest it is important to obtain written confirmation of cancellation and any refund details, and to retain copies of all correspondence and proof of mailing.
Documentation checklist
- Policy name and number (LoanProtector / account reference)
- Your full name, address, and contact information
- Loan or account number associated with the insured balance
- Signed written cancellation request stating the effective cancellation date desired
- Proof of identity (e.g., government ID) if required by the agent
- Proof of mailing/transaction (registered-mail receipt or online cancellation confirmation/reference number)
Common mistakes
Common errors include: assuming an oral or informal phone request is sufficient without getting written confirmation; failing to include your policy or account number on a written cancellation; not sending the request to the correct address or not using a method that provides proof of receipt; assuming an automatic premium refund if you cancel outside any free-look period; and not checking whether your particular LoanProtector product included a free-look or review period. Example: sending an unsigned note by regular mail and later being unable to prove RBC ever received the request.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online / Mobile / Online banking | Possible refund if within free-look; otherwise limited/prorated - confirm with RBC | Easy (fast), but keep confirmation |
| Phone (RBC Insurance Service Centre) | Possible refund if within free-look; otherwise limited/prorated - confirm with RBC | Medium (may face hold times) |
| In-branch | Same refund rules; you can get a paper record at the branch | Medium (requires visit, but provides face-to-face confirmation) |
| Registered mail to RBC Insurance | Same refund rules; strongest proof of request receipt | Easy (takes longer for processing but provides proof) |
After cancelling
After you cancel, request and keep written confirmation from RBC showing the effective cancellation date and any refund or balance adjustment. Review your loan statements to ensure premiums have stopped and that there are no unexpected charges. If you were relying on LoanProtector for loan repayment protection, arrange alternative coverage or budget adjustments to cover the outstanding loan before the insurance end date. For further information or to follow up: see RBC Insurance frequently asked questions (rbcinsurance.com FAQ), the RBC LoanProtection information page (RBC Loan protection), and a third-party overview (canadianlic.com).
Address
RBC Insurance
6880 Financial Drive
Mississauga, ON L5N 7Y5