Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Sheilas Wheels
19 Cadogan Street
G2 6QQ Glasgow
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Sheilas Wheels service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Sheilas Wheels: Easy Method
What is Sheilas Wheels
Sheilas' Wheels is an insurance brand that primarily operates in the UK, offering motor and related insurance products and optional travel cover. The company sells policies online and by phone and provides product-specific terms such as a 14-day cooling-off period for certain products (for example, travel insurance and optional car-hire benefits) as stated in their published FAQs and policy booklets.
How to cancel Sheilas Wheels
- Confirm whether you are within a cooling-off period: new travel customers usually have 14 days from receipt of documents; existing customers typically have 14 days from renewal for travel and some optional extras (car hire). If you are within the cooling-off window and no trip or claim-related incident has occurred you may be entitled to a refund.
- Phone Sheilas' Wheels customer service to request cancellation: +44 203 926 0273 (this is the published UK contact for travel policy cancellations).
- If you prefer written notice or need proof of delivery, send a signed cancellation letter by registered mail (raccomandata A/R) to: The Customer Relations Manager, Sheilas' Wheels, The Equinox, 19 Cadogan Street, Glasgow, G2 6QQ. Include your policy number, full name, date of birth, reason for cancellation and a clear request for confirmation and refund (if applicable).
- Keep copies of all documents you send and records of call dates/times, the name of any agent you spoke with, and any confirmation reference provided by Sheilas' Wheels.
What happens when you cancel
When you cancel within the applicable cooling-off period and meet the conditions (for example, no travel has occurred and no incident that could give rise to a claim), Sheilas' Wheels will typically process a refund of the premium or the portion permitted by the policy. If you cancel after the cooling-off period, most travel policies and some optional extras do not provide a refund; annual premiums may remain payable for the full term of cover unless otherwise specified.
Cancellation will stop future cover from the effective cancellation date; however, any claims or incidents that occurred before cancellation remain subject to the insurer’s claims process. Your policy record and personal data remain with the insurer in line with their privacy policy and regulatory requirements.
Will I get a refund?
If you cancel within the 14-day cooling-off period for travel insurance (or for optional car-hire benefit within the same 14-day window for new or renewing customers) and no trip or claim-related incident has occurred, you are generally entitled to a refund of the premium paid. For the optional car-hire benefit, published material indicates refunds within the cooling-off period will be returned less an administration fee. After the 14-day period, Sheilas' Wheels’ stated position is that travel policies and certain optional extras are non-refundable, and full annual premiums may still be payable.
Because Sheilas' Wheels is a UK-based insurer, refund entitlement is primarily governed by the insurer’s terms and applicable UK regulatory rules as set out in their product documentation. If you believe a refund was wrongly withheld, follow the insurer’s complaints process and, where appropriate, contact the relevant regulatory or dispute-resolution body in the jurisdiction that governs the policy.
Sheilas Wheels plans and pricing
| Plan / Product | Typical Coverage | Price (CAD) |
|---|---|---|
| Motor insurance | Third party, third party fire & theft, comprehensive (varies by product) | Varies |
| Travel insurance | Trip cancellation, medical emergency, baggage (policy-specific) | Varies |
| Optional extras (e.g., car-hire benefit) | Supplementary cover to a core policy | Varies |
Your consumer rights in Canada
Insurance is regulated provincially in Canada and there is no uniform national 14-day cooling-off rule that applies to all types of insurance across all provinces. Cancellation and refund rights depend on the specific policy wording and the law of the jurisdiction governing the contract. If you are in Canada and considering cancelling a policy issued by a UK-based insurer, review your policy documents to confirm the governing law, cancellation clause and any cooling-off rights.
If you need assistance, contact your provincial insurance regulator or consumer protection office for guidance on provincial rules and complaint processes. You can also consult industry resources such as the Insurance Bureau of Canada for general information, but for a dispute with a UK insurer you may need to follow the insurer’s internal complaints process and, if unresolved, consider escalation routes identified in the policy or seek independent legal advice.
Customer experiences
User reviews are mixed. Many customers praise Sheilas' Wheels for an easy-to-use website, fast online quotes and competitive pricing, which can make buying a policy straightforward. Others report significant frustrations with customer service: long waits, limited or automated-only contact channels, difficulties obtaining refunds and problems with auto-renewals and administrative errors. Several third-party review sources cite slow or unresponsive support in some complaint scenarios, and some users report that resolving mistakes required escalation.
Documentation checklist
- Policy number and full policy document (original or digital copy)
- Proof of purchase (receipt, bank or card statement showing payment)
- Dates of cover, renewal date and the date you received policy documents
- Any booking or trip confirmation (for travel policies) showing no travel occurred if claiming a cooling-off refund
- Record of prior communications (emails, chat transcripts, call reference numbers)
- Photo ID and contact details for the policyholder
- Registered-mail proof (tracking and delivery receipt) if sending a written cancellation
Common mistakes
Common mistakes include assuming a national Canadian cooling-off right applies to a UK-issued policy, missing the 14-day window by counting from the wrong date (e.g., renewal date vs. date documents were received), and failing to provide clear proof that no trip or claim incident occurred. Another frequent problem is relying solely on chat or email without obtaining a written confirmation of cancellation and refund eligibility; users who do not keep evidence of delivery or confirmation may find it harder to pursue complaints or refunds.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel within 14-day cooling-off (travel / car-hire benefit) | Refund of premium (car-hire may be less admin fee) | Low to moderate - straightforward if you have proof and no claim/travel |
| Cancel after 14 days | No refund for most travel policies; full annual premium may still be payable | High - refunds unlikely, requires exceptional circumstances |
| Written cancellation by registered mail | Entitlement same as above, but gives proof of notice | Moderate - slightly more effort but stronger evidence for disputes |
After cancelling
After you cancel, retain all confirmation notices, registered-mail receipts and any refund receipts. If you do not receive the refund you expected, follow Sheilas' Wheels complaints procedure: first raise the matter with customer service (chat or phone), then escalate to Customer Relations for a formal response; if unresolved within the stated timeframe, pursue the formal dispute routes identified by the insurer. For reference and links, see the company FAQs and complaints pages and third-party review pages to understand common issues and how others resolved them.
Useful links: Sheilas' Wheels travel FAQ, Sheilas' Wheels policy booklet (third-party copy), Sheilas' Wheels complaints management, Customer reviews (Trustpilot), Customer reviews (reviews.io).
Address
The Customer Relations Manager
Sheilas' Wheels
The Equinox, 19 Cadogan Street
Glasgow, G2 6QQ