Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Simplyhealth
Simplyhealth Customer Relations, Anton House, Chantry Street
SP10 1DE Andover
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Simplyhealth service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Simplyhealth: Easy Method
What is Simplyhealth
Simplyhealth is a provider of health-related products and subscription plans available online; in Canada customers may interact with the company via its Canadian website or through mobile app stores. The company sells physical products that ship to customers and offers subscription services that, when purchased through third-party app stores, are managed by those stores rather than directly by Simplyhealth.
How to cancel Simplyhealth
- Web (simply-health.ca): Log in to your account on the website and locate your order or subscription. If you cancel on the next business day after payment and before the product has shipped you are eligible for a full refund. If the product has already shipped, follow the standard return process described below.
- App Store (iOS): Open your Apple ID settings on your iPhone or iPad, go to Subscriptions and cancel the Simplyhealth subscription there. Cancel at least 24 hours before the renewal date to avoid being charged. Apple manages the subscription billing and refunds for App Store purchases.
- Google Play (Android): Open the Google Play Store, tap your profile > Payments & subscriptions > Subscriptions, find the Simplyhealth subscription and cancel. You may also cancel from the app’s "Manage subscription" section. Google handles refunds related to Google Play purchases.
- Postal cancellation (optional for written requests): If you prefer to send a cancellation letter, address it to Customer Relations at Anton House (see address section) and send by registered mail to ensure proof of delivery.
What happens when you cancel
When you cancel a product order before it ships and within the eligible time window you will be entitled to a full refund under the web policy. If a product has already shipped, your cancellation will typically convert to a return request under the standard return process - return shipping is paid by the customer and restocking fees may apply. For subscriptions purchased through app stores, cancelling stops future renewals through Apple or Google; billing and refund queries for those purchases must be handled with the respective app store.
Access to subscription features will usually end at the end of the current paid period or immediately depending on the purchase channel and terms; check your account or the app-store subscription screen for exact timing. The company retains transactional records for customer service and compliance; ask customer support for specifics about data retention if you need your data removed.
Will I get a refund?
For standard product returns (non-special orders) Simplyhealth provides a voluntary 14-day return window measured from receipt. Customers pay return shipping; a restocking fee of up to 15% may be applied and original shipping costs are non‑refundable. If you cancel the order the next business day after payment and before the item ships via the website, you should receive a full refund.
If the item is defective or covered by a warranty and it is returned within 14 days in the condition received, a full refund is granted and no restocking fee applies. For subscriptions bought through Apple or Google Play, refunds and dispute handling are managed by Apple or Google according to their policies.
Simplyhealth plans and pricing
| Plan | Price (CAD) | Period | Notes |
|---|---|---|---|
| Annual subscription (converted payment) | C$244.40 (approx.) | Annual | Based on an anecdotal converted amount; official Canadian pricing is not publicly listed - checkout or official support is required for exact pricing. |
Your consumer rights in Canada
Canada does not impose a mandatory 14-day cooling-off period for general online product purchases nationwide, though some provincial rules and sector-specific regulations may apply. Simplyhealth’s voluntary 14-day return window for most products aligns with common Canadian retail practice and provides buyers with an explicit timeframe to request returns. Specific rights such as protection against faulty goods and reasonable remedies for defects remain available under provincial consumer protection and warranty laws.
Customer experiences
Public feedback shows a mix but leans toward concerns: customers report delayed or missing deliveries and poor communication when orders are not fulfilled promptly. There are also recurring reports of difficulty cancelling subscriptions purchased via the App Store or Google Play, with some users saying they were charged despite attempting cancellation. Several customers describe slow or unhelpful responses from customer support and trouble obtaining refunds after cancellation. No significant positive review data was provided in the verified dataset.
Documentation checklist
- Order number or subscription ID
- Proof of purchase (receipt or bank statement)
- Account email or username
- Screenshot or receipt from Apple/Google if purchased via App Store or Google Play
- Photos of the product and any defect (if claiming warranty)
- Date and time of cancellation attempt and any correspondence with support
Common mistakes
Common errors include attempting to cancel a subscription through Simplyhealth when the purchase was made via Apple or Google (those must be cancelled through the respective app-store account), missing the 24-hour or next-business-day cutoffs which can result in an unexpected renewal or forfeited full refund, and failing to retain proof of purchase or cancellation confirmation. Another frequent mistake is assuming return shipping and original delivery costs will be refunded; under the standard policy those are non‑refundable and a restocking fee of up to 15% may apply unless the item is defective or under warranty.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (simply-health.ca) | Full refund if cancelled the next business day after payment and before shipping; otherwise return under standard 14‑day policy (customer pays return shipping; restocking fee up to 15%). | Low - Medium (may be affected by shipping status and communication delays) |
| App Store (iOS) | Refunds handled by Apple; must cancel via Apple ID settings at least 24 hours before renewal to avoid charge. | Medium - High (users report difficulties and occasional charges despite cancellation) |
| Google Play (Android) | Refunds handled by Google; cancel via Google Play subscriptions or in-app Manage subscription. | Medium - High (users report problems with post-cancellation charges and refunds) |
After cancelling
After you cancel, keep confirmation emails, screenshots of cancelled subscriptions and tracking or return shipment receipts. If you need to request a refund or follow up, use the channel where the purchase was made: website orders via your Simplyhealth account or customer support; App Store purchases via your Apple ID and Apple support; Google Play purchases via Google Play. Useful links: Simplyhealth (Canada site), Manage subscriptions on iPhone or iPad (Apple Support), Manage subscriptions (Google Play Help). If you need to escalate, request written confirmation of cancellations and refunds and keep all communications.
Address
Simplyhealth Customer Relations, Anton House, Chantry Street, Andover, SP10 1DE, United Kingdom
If you send a cancellation letter or written notice by post, send it to the address above and preferably use registered mail (registered/return receipt) to have proof of delivery.