Cancellation service N°1 in Denmark
Contract number:
To the attention of:
Cancellation Department – Single.Dk
Ll. Sct. Hans Gade 11A, st. tv.
8800 Viborg
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Single.Dk service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Single.Dk: Step-by-Step
What is Single.Dk
Single.dk is an online dating service operated by Babel ApS that offers free accounts with optional paid subscriptions and add-on products (for example, Boosts) to increase visibility and access. Subscriptions are described in the operator's purchase terms as binding and set to renew automatically unless you cancel before renewal.
How to cancel Single.Dk
- Cancel in your Single.dk profile per the purchase terms (for example under "Køb eller opsig abonnement") by following the site’s cancellation option; ensure cancellation is completed before the next renewal date to avoid further charges. See the Single.dk help page: single.dk help.
- If you cannot cancel via the profile, send a cancellation request to Single.dk support by email (use the contact form or support address on the help page) and keep a copy of your sent message and any replies.
- If you purchased via the Apple App Store or Google Play, manage and cancel the subscription through your Apple or Google account subscription settings; these stores handle renewals and refunds under their own policies.
- If you send a written cancellation by mail, send it as registered mail (raccomandata A/R) to the company address (see final section) and keep the return receipt as proof.
What happens when you cancel
When you cancel, the subscription will not renew at the next renewal date; you normally retain access to paid features until the end of the already‑paid period. Data and your account remain subject to Single.dk’s privacy and retention practices - if you want account deletion, make a separate request and keep confirmation. Because some users report continued charges after deletion, keep cancellation receipts and proof of the cancellation request.
Will I get a refund?
General paid memberships: Single.dk’s terms state there is no right of withdrawal once the membership is delivered and taken into use (that is, when you receive immediate access), so general subscriptions are generally non‑refundable. Boosts (24‑hour or Weekend Boost): a 14‑day withdrawal right can apply, but it ends once the service is fully delivered (for example, after the Boost has been used). If you cancel after delivery began, Single.dk may charge for the portion already delivered. Refunds, where due, should be processed without undue delay and no later than 14 days after the cancellation notification per the terms. For purchases made through Apple or Google, refunds are governed by their store policies.
Single.Dk plans and pricing
| Plan | Price (approx. CAD) | Period | Notes |
|---|---|---|---|
| Premium (regular price) | C$37.81 (approx.) | Monthly | Full premium access; binding period applies |
| First month promotion | C$5.51 (approx.) | Monthly (first month only) | Discounted first month; typically attached to a multi‑month binding period (e.g., 3 - 4 months) |
Your consumer rights in Canada
Canadian consumer protection for digital subscriptions varies by province and territory; there is no single, Canada‑wide cooling‑off period equivalent to the EU 14‑day withdrawal right that automatically applies to all digital services. If a digital service is delivered immediately and accepted, provincial rules and the service terms frequently limit refund rights. You may have options such as disputing a charge with your card issuer or using Apple/Google refund channels for purchases made through those stores; those routes are time‑limited and subject to each provider’s rules. For formal guidance, contact your provincial consumer protection office or a local consumer advice service and review the merchant’s published terms.
Customer experiences
Public reviews are mixed. Positive comments note a user‑friendly app interface and reports from some users of high attention on the platform. Negative reviews include many complaints about unexpected automatic charges (for example, low introductory prices followed by much larger recurring charges), difficulties cancelling (including reports of charges continuing after account deletion), and allegations of misleading practices. These reports suggest keeping careful records of sign‑up, promotional terms, cancellation attempts, and receipts.
Documentation checklist
- Subscription confirmation emails and receipts (dates, amounts, plan details)
- Screenshots of the subscription pages, promotional offers, and terms that showed binding periods
- Proof of cancellation from your Single.dk profile or confirmation emails from support
- Registered mail (raccomandata A/R) return receipt if you sent a cancellation letter
- Bank or card statements showing charges, and any correspondence with your bank or Apple/Google
Common mistakes
Common errors include cancelling or deleting the app but not the subscription (App Store/Google Play subscriptions must be cancelled in the store account), waiting until after renewal to cancel (charges occur at renewal), failing to keep proof of cancellation, and assuming a low introductory price is a one‑month offer when the promotion may include a multi‑month binding period. Examples: signing up for a 29 DKK introductory month that carries a 3 - 4 month commitment, or deleting the account without cancelling the subscription in the payment platform, which can allow renewals to continue.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via Single.dk web profile | Generally no refund for active subscriptions; possible refund for Boosts only within the limited withdrawal window | Medium - should be straightforward, but some users report problems or ongoing charges |
| Cancel via Apple App Store / Google Play | Refunds depend on the store’s policies and review of the case | Low - Medium - store processes can be faster, but outcome varies |
| Email support or written cancellation (registered mail) | Same substantive refund rules as web cancellation; registered mail provides stronger proof of notice | Low - Medium - registered mail gives clear proof; email can be slower and may require follow up |
After cancelling
After you cancel, keep all confirmation messages and proof of the cancellation date and method. If a disputed charge appears, contact Single.dk support first and provide your documentation; if unresolved, contact your card issuer to enquire about dispute procedures and timelines, or request a refund via Apple/Google if purchased through their stores. Useful links: Single.dk help page - https://www.single.dk/help; Single.dk purchase terms - https://www.single.dk/terms/terms-of-purchase; user reviews on Trustpilot - Canadian reviews and Danish reviews. For App Store and Google Play refund processes, consult Apple Support and Google Play Help.
Address
Babel ApS
Ll. Sct. Hans Gade 11A, st. tv.
8800 Viborg
Denmark
If you send a written cancellation letter, use registered mail (raccomandata A/R) and keep the return receipt as proof of delivery.