Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Sports Direct Fitness
Unit A, Brook Park East
NG20 8RY Shirebrook
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Sports Direct Fitness service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Sports Direct Fitness: Easy Method
What is Sports Direct Fitness
Sports Direct Fitness operates membership-based fitness offerings associated with the Sports Direct / Sportsdirect.com group. Memberships referenced in public terms include specific products such as "Dry Club" and "Teen" plans; separate online retail operations (SportDirect.ca / SportsDirect.com) sell goods with their own return and cancellation policies. This guide explains typical cancellation and refund routes relevant to Canadian residents dealing with Sports Direct Fitness memberships or purchases from SportDirect.ca.
How to cancel Sports Direct Fitness
- If you are within 14 days of signing up: submit a written cancellation (email is accepted) using the 14‑day cooling‑off form or a clear written statement. You are entitled to a full refund of joining fees, membership fees and admin fees (refunds may be reduced for prorated use). See the Teen and Dry Club T&Cs for details: Teen T&Cs and Dry Club T&Cs. The operator accepts written cancellations by email or post.
- After the 14‑day cooling‑off: give one calendar month's written notice to cancel. Cancellations can incur an administration fee (e.g., £10 in Dry Club terms) and refunds are typically prorated. Follow the membership T&Cs for required notice wording and address details.
- For online product orders from SportDirect.ca: if the item has not shipped, contact customer service immediately to request cancellation (it may take up to 2 working days to process). If already shipped or received, request a return and follow the retailer's 30‑day returns process for unused items: SportDirect.ca return policy.
- Where requested by terms or for proof, send written cancellations by registered post (raccomandata A/R) to the address used by the company (see Address section below) and keep copies of all communications and tracking/receipts.
What happens when you cancel
When your cancellation is accepted your membership will be terminated in line with the notice period stated in the applicable T&Cs. Access to member services will cease on the cancellation effective date and recurring billing should stop after that date; however, if you cancel mid‑billing period the operator may calculate a prorated refund or retain fees covering the used portion of the service. The company’s membership terms also explain retention or deletion of your account data; expect basic account records to be retained for administrative and legal purposes unless the provider specifies otherwise.
Will I get a refund?
If you cancel within the statutory or contractual cooling‑off period described in the membership T&Cs, you should receive a full refund of joining and membership fees (subject to deduction for any prorated use). Outside the cooling‑off period refunds are typically prorated and may be subject to an administration charge (Dry Club mentions a £10 admin fee and prorated refunds - see the Dry Club T&Cs linked above). For retail purchases from SportDirect.ca refunds for returned goods are issued after inspection, less shipping costs and a handling charge for open‑box or non‑stock items (the site references a 15% handling charge for such returns); refunds are made to the original payment method and processed after the return is received and inspected. For general Sports Direct online orders refunds are typically issued to the original payment method within 14 days after the company receives returned goods; gift card/eVoucher payments may be refunded back to gift card balance first and any remaining amount returned to the original payment method. See: Sports Direct refund info and SportDirect.ca return policy.
Sports Direct Fitness plans and pricing
| Plan | Price | Notes |
|---|---|---|
| Dry Club (membership) | Varies | Terms reference 14‑day cooling‑off, one month notice, possible £10 admin fee. See Dry Club T&Cs. |
| Teen (membership) | Varies | 14‑day cooling‑off right and membership T&Cs apply. See Teen T&Cs. |
| SportDirect.ca (retail) | Varies | Online retail prices vary by product; returns allowed within 30 days for unused items. See SportDirect.ca return policy. |
Your consumer rights in Canada
Canadian consumers are protected by provincial and territorial consumer protection laws and by common law guarantees for goods and services. For retail goods that are faulty you generally have the right to repair, replacement or refund depending on the circumstances and the length of time since purchase; online retailers often publish voluntary return windows (SportDirect.ca offers a 30‑day returns window for unused items). There is no uniform national "cooling‑off" period for all purchases in Canada comparable to some other jurisdictions, so carefully review the retailer’s stated return policy before buying. If you experience unauthorized charges or an unprocessed refund, consider contacting your card issuer to request a dispute/chargeback and file a complaint with your provincial consumer protection office or a consumer complaints platform. For SportDirect.ca returns and policy details see: SportDirect.ca return policy.
Customer experiences
Public customer reviews are mixed. Some shoppers report prompt deliveries and accurate orders and occasionally positive in‑store service. Conversely, multiple reviewers report difficulties with customer service, slow or unprocessed refunds, trouble cancelling memberships, and continued billing despite cancellation requests. Complaints also mention return and refund friction, including being offered credit notes rather than refunds and difficulties when items arrive wrong or are faulty. Review sites such as Trustpilot contain a range of these experiences and may be useful to consult when preparing a cancellation or return: Trustpilot (Canada).
Documentation checklist
- Signed membership agreement or confirmation email and membership number
- Proof of payment (card statement, receipt)
- Dates of signup, cancellation request and any responses
- Copies of written cancellation (email, 14‑day cancellation form, tracked post receipts)
- Return shipping receipt and tracking number, photos of items where relevant
- All correspondence with customer service (screenshots, chat logs, reference numbers)
Common mistakes
Common errors include relying solely on verbal cancellation requests (always send written notice), missing the one‑month notice requirement after the cooling‑off period, not sending proof of posted cancellation (use tracked or registered post where required), returning items without evidence of condition (take photos before sending), and failing to follow up promptly on delayed refunds. Another frequent issue is assuming the retailer’s return window or handling charges will match provincial expectations - read the store policy carefully before paying return shipping or accepting credit notes instead of refunds.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel within 14‑day cooling‑off (membership) | Full refund of fees minus prorated use | Low |
| Cancel after cooling‑off (membership, one month notice) | Prorated refund; possible admin fee (e.g., £10) | Medium |
| Online order not shipped (SportDirect.ca) | Cancellation possible; typically straightforward if acted on quickly | Low - Medium |
| Return after receipt (SportDirect.ca, within 30 days) | Refund after inspection, less shipping and handling; 15% handling may apply to open‑box | Medium |
| Return under UK/online 14‑day right (where applicable) | Full refund on returned goods within 14 days of receipt (return shipping may be at customer cost) | Medium |
After cancelling
After you submit cancellation, keep your written confirmation, delivery/tracking receipts and any response from the company. Allow the stated processing period (retailer policies commonly reference up to 14 days after receipt of returns to issue refunds, then 2 - 5 working days for funds to appear). If a refund does not arrive in the expected timeframe, contact the company quoting your reference numbers; if unresolved, escalate to your card issuer for a dispute/chargeback and consider contacting your provincial consumer protection agency or filing a complaint on a consumer review platform. For membership terms and support links see: Dry Club T&Cs, Teen T&Cs, and SportDirect.ca return policy.
Address
Send registered post (raccomandata A/R) when a tracked written cancellation is required. Address: Sportsdirect.com Fitness Limited, Unit A, Brook Park East, Shirebrook, NG20 8RY, United Kingdom.