Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – The General
2636 Elm Hill Pike, Suite 100
37214 Nashville
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the The General service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation The General: Easy Method
What is The General
The General is an insurance provider known for offering nonstandard auto insurance and fast, user-friendly quoting and policy setup. It primarily operates as a direct insurer (online and by phone) and is based in the United States; information about Canadian operations and pricing is limited and often based on user reports.
How to cancel The General
- Confirm your policy details: gather your full name, policy number, effective date and any documents you received when you purchased the policy.
- Decide the desired cancellation date and whether you need continuous coverage (to avoid an insurance gap).
- Prepare a written cancellation letter that clearly states your name, policy number, desired cancellation date and your signature. Include a daytime phone number or email for follow-up.
- Send the written cancellation by registered mail (raccomandata A/R) to The General’s address: 2636 Elm Hill Pike, Suite 100, Nashville, TN 37214. Keep the mailing receipt and proof of delivery.
- Optionally call customer service to confirm receipt and any next steps (customer service has been listed as 1-844-328-1306), but be aware that many sources indicate written notice is required and phone-only cancellation may not be accepted.
- Do not rely on the App Store, Google Play or the online portal/app to cancel - those methods are not supported for policy cancellation.
What happens when you cancel
When your cancellation request is processed, your auto coverage ends on the cancellation date you specified. The General will update its records and the policy will not renew after that date. You should receive written confirmation or a cancellation notice showing the effective termination date and any adjustments to premiums or fees.
The insurer will retain policy records for its regulatory and administrative needs; keep copies of your cancellation letter and proof of mailing in case you need to confirm timing or dispute charges later.
Will I get a refund?
If you paid premiums in advance, you are generally entitled to a refund for the unused portion of the premium after cancellation. Many sources indicate The General may deduct a cancellation fee - commonly reported around 10% of the unearned premium - though exact amounts and practices can vary. Processing time and the final refund calculation depend on The General’s procedures and any state or contractual terms that apply.
There is no evidence of a mandatory 14-day cooling‑off period or automatic refund right for The General auto policies in Canada; if you believe you are entitled to a refund and encounter resistance, follow the complaint routes described below.
The General plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Annual Subscription (user-reported) | C$244.40 | Annual (≈C$20/month) | Not specified (Assumed full annual access) |
| Annual Subscription (USD conversion) | ≈C$238 | Annual | Not specified (User paid USD $149 equivalent) |
Note: these prices are user-reported (Reddit) and there is no official Canadian CAD pricing publicly available as of this guide’s compilation.
Your consumer rights in Canada
Canadian consumers can escalate insurance disputes to independent mechanisms such as the General Insurance OmbudService (GIO) and to provincial insurance regulators. While some travel insurance products in certain jurisdictions offer a short “free-look” period, there is no documented statutory 14‑day cooling‑off period for The General’s auto insurance in Canada. If you cannot resolve a cancellation or refund dispute directly with The General, you can file a complaint with the GIO or your provincial regulator for an independent review.
For general industry information see the Insurance Bureau of Canada and for complaint handling see the GIO: Insurance Bureau of Canada, General Insurance OmbudService (GIO).
Customer experiences
Customer reports are mixed. Many users praise The General for easy, fast and affordable quoting and policy setup, and for competitive rates for higher‑risk drivers. That said, a common negative theme is difficulty with cancellations: customers cite requirements for written notice, slow processing, and unexpected or opaque fees. Some customers also report frustrating interactions with customer service, including account access problems or delays in receiving refunds.
Documentation checklist
- Printed cancellation letter with your full name, policy number, desired cancellation date and your signature.
- Copy of your policy declaration page or any policy documents showing coverage and payment details.
- Proof of payment for the policy (receipt or bank/credit card statement) if available.
- Registered mail (raccomandata A/R) receipt and proof of delivery tracking number.
- Contact phone number or email to include in the letter for follow-up, and a copy of any correspondence with customer service.
Common mistakes
Common mistakes include assuming you can cancel through the App Store, Google Play or an online portal; failing to include the policy number or signature on the cancellation letter; not keeping proof of mailing or delivery; and cancelling without arranging replacement coverage, which can create an uninsured gap. Another frequent error is relying solely on a phone call without sending the required written notice - many customers find that phone-only requests are not sufficient.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store | Not applicable - policies cannot be cancelled via the App Store. | Not supported |
| Google Play | Not applicable - policies cannot be cancelled via Google Play. | Not supported |
| Web (online portal/app) | Not supported for cancellation; refunds handled after written request. | High - online cancellation generally not available. |
| By mail (written request) | Unused premium refund generally available, minus any applicable cancellation fee (commonly reported ≈10%). | Moderate - requires correct written form and proof of registered mailing; processing can be slow. |
| By phone | May be possible to initiate, but many sources require written confirmation; refund calculated as with mail cancellations. | Variable - may be accepted in some cases but often still requires written notice. |
After cancelling
After you submit cancellation, watch for written confirmation from The General showing the effective termination date and any refund amount. Retain your registered mail receipt and any confirmation for your records. If you expect a refund, monitor your bank or card statement and follow up if processing takes longer than indicated. If you cannot resolve the issue directly, escalate to the General Insurance OmbudService (https://www.giocanada.org/) or your provincial insurance regulator; for broader industry guidance see the Insurance Bureau of Canada (https://www.ibc.ca/).
Address
The General
2636 Elm Hill Pike, Suite 100
Nashville, TN 37214
Customer service (reported): 1-844-328-1306