Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – We Protect Id
650 West Georgia Street
V6B 4P7 Vancouver
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the We Protect Id service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation We Protect Id: Easy Method
What is We Protect Id
We Protect Id (also referenced as Identity Protect in public sources) is a subscription identity‑protection service offering monitoring and related identity/credit products. The provider’s website and terms describe recurring subscription billing, member account access, and optional transactional services such as credit reports.
The service’s published terms emphasize that subscription payments are non‑refundable and set out specific cancellation methods (phone or mail) rather than email. Public reviews reference an initial low‑cost trial offer and a short free cancellation window for that trial.
How to cancel We Protect Id
Below are practical steps based on the provider’s terms and common cancellation practice; follow the method that best suits you (phone or registered mail) and keep proof.
- Locate the cancellation phone number shown on your account page, recent service emails, or the website and call to request termination of recurring subscription charges. Ask for the agent’s name, the date/time, and a confirmation number or written confirmation.
- If you prefer written notice, prepare a termination letter that includes your full name, account number or email used for the account, a clear statement requesting cancellation of the subscription, and the effective date. Send it by registered mail (raccomandata A/R) to the provider’s Canadian address: 3200‑650 West Georgia Street, Vancouver, BC V6B 4P7. Keep the registered‑mail receipt as proof.
- Do not rely on email for cancellation - terms indicate email is not accepted for termination requests. After you cancel, monitor your bank or card statements to confirm recurring charges have stopped.
- If your subscription was started through the App Store or Google Play, cancel through your Apple or Google account subscription settings (the provider’s public materials do not specify store cancellations), and verify whether the store or the provider controls refunds and renewals.
What happens when you cancel
Cancelling stops future recurring payments but does not necessarily close or delete your membership account. According to the terms, you will typically retain access to basic features after cancellation, but premium monitoring or paid features tied to the subscription will end as stated by the provider. The company does not provide proration or partial refunds for unused time.
Request and retain written confirmation of cancellation and the effective date. Keep copies of any correspondence, call receipts, and registered‑mail proofs in case you need to dispute continuing charges with your bank or card issuer.
Will I get a refund?
The provider’s published terms state that subscription payments are non‑refundable in full or in part; no credits are provided for unused time or downgrades. Transactional purchases (for example, single credit reports or one‑off services) are final once completed. There is no explicit mention in the terms of a statutory Canadian 14‑day cooling‑off period or automatic refund right for subscriptions.
If you believe a charge was unauthorized or incorrect, contact your bank or card issuer promptly to discuss dispute or chargeback options. You may also contact the provider to request goodwill consideration, but under the written terms a refund is not guaranteed.
We Protect Id plans and pricing
| Plan | Price (CAD) |
|---|---|
| Not listed | Varies |
Your consumer rights in Canada
Canadian consumer protections vary by province and by payment method. The service’s published terms do not explicitly reference a 14‑day statutory cancellation or refund right. If you have concerns about unfair practices, possible misrepresentation, or unauthorized charges, you can contact your provincial consumer protection office, the Financial Consumer Agency of Canada (FCAC) for banking/payment issues, or file a dispute through your card issuer.
Keeping evidence of cancellation requests, receipts, and correspondence will strengthen any complaint. If the subscription was sold via a mobile app store, review Apple or Google’s refund policies and dispute mechanisms in addition to contacting the provider.
Customer experiences
Public reviews are mixed. Some customers report straightforward cancellation options via the member portal, telephone, or mail, and reference a $1 trial with a short free window to cancel without charge. Other reviewers report difficulties cancelling and unexpected charges, describing poor customer service and ongoing billing after attempted cancellations. These experiences suggest outcomes can vary and reinforce the importance of documented cancellation proof.
Documentation checklist
- Account name, email, and membership/account number (if available)
- Date you want cancellation to take effect and the date you contacted the provider
- Copy of terms & conditions (save the page or screenshot showing non‑refund clause)
- Payment receipts or card statements showing charges
- Phone call notes (agent name, confirmation number) and recorded time/date
- Registered‑mail receipt and copy of the termination letter
- Copies/screenshots of any confirmation of cancellation received
Common mistakes
Customers commonly try to cancel by sending an email even though the provider’s terms state email is not an accepted cancellation method; those requests may not be processed. Another frequent mistake is failing to send registered mail or to obtain and keep written confirmation - without proof, it is harder to dispute continued charges. Assuming you will receive a prorated refund after cancelling is another common error; the terms explicitly deny prorated or partial refunds. Also, if you subscribed via an app store, cancelling only with the provider (or only in your bank) without cancelling the store subscription can leave renewals active.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Account page or by phone/mail) | No (terms state subscription payments are non‑refundable) | Medium - provider requires phone or registered mail; do not use email; keep proof |
| App Store / Google Play | Not specified by provider - follow store refund policies | Varies - cancel through Apple/Google subscription settings; refund handled by store or provider |
After cancelling
After you cancel, monitor your bank and card statements for at least one or two billing cycles to confirm recurring charges have stopped. Retain all confirmation messages, call details, and registered‑mail receipts. If you continue to be charged despite documented cancellation, contact your card issuer to dispute the charge and consider filing a complaint with your provincial consumer protection office.
Helpful links: provider terms - Identity Protect Terms & Conditions; customer reviews - Trustpilot (identityprotect.ca); general Canadian financial consumer guidance - Financial Consumer Agency of Canada.
Address
Send registered termination letters to: 3200‑650 West Georgia Street, Vancouver, BC V6B 4P7, Canada. Use registered mail (raccomandata A/R) and keep the receipt as proof of delivery.