What is Wisp

Wisp refers to two related services in the Canadian context: HelloWisp (an online health/subscription service for prescriptions and telemedicine) and WISP Internet Services Inc. (a Canadian internet service provider operating under the name WISP). This guide focuses on cancelling subscriptions or services with Wisp in Canada and explains steps, timelines, refund policies and consumer options for both the online product/service subscriptions and WISP Internet service where they differ.

How to cancel Wisp

Cancel through your online account: log into your Wisp / HelloWisp account, go to the Subscriptions section and follow the cancellation flow. If cancelling a subscription, provide at least 48 hours notice before your next scheduled renewal - requests made with less than 48 hours’ notice are not honored. For details see the Help Center: Wisp Help: cancel subscription.
Cancel by email: send a cancellation request to support@hellowisp.com. Include your full name, account or order number, activation date and the specific subscription or service to cancel. Give at least 48 hours before the next renewal for subscription cancellations.
Cancel WISP Internet service by phone: for WISP Internet (Canada) outside the 30‑day window or for formal account termination, call WISP Customer Care at 1‑877‑955‑9477. Expect to settle outstanding balances, return equipment and confirm any early termination or rental obligations. See WISP terms: WISP Terms of Service.
Send a formal written cancellation by registered mail (recommended for proof of delivery): address a signed notice to WISP Internet Services Inc. at the postal address below and keep a copy of the registered-mail receipt. Registered (tracked/return-receipt) letters are useful if you need proof that WISP received your termination request.

What happens when you cancel

When you cancel a subscription or internet service, access to the paid features or the service itself will typically stop at the end of your paid billing period unless Wisp specifies an immediate termination. For subscriptions managed via HelloWisp, cancellation prevents future renewals but does not necessarily produce a refund (see refund section). For WISP Internet, termination may include an offboarding process: you remain responsible for any outstanding charges, early termination fees where applicable, and you may be required to return rented equipment. Wisp may retain account records and communications for billing, regulatory and support purposes; if you need copies of invoices or records, request them before closing the account or as part of your cancellation message.

Will I get a refund?

Refunds depend on the product and timing. For sales and payments made via HelloWisp’s website, Wisp’s stated policy is that sales and payments are final and not subject to refund; their Help Center confirms refunds are not guaranteed and returns are not accepted, though dissatisfied users can submit forms or email support to request a review (HelloWisp terms, Help Center refund policy).

For WISP Internet service in Canada there is a separate 30‑day Money‑Back Guarantee: if services are not delivered as promised and you cancel within 30 days of activation (after giving WISP reasonable opportunity to rectify), you may be eligible for limited refunds - typically installation charges may be refunded but monthly service fees and non‑standard installation costs are often excluded. Always ask for the exact refund calculation when you cancel: confirm which charges will be returned, any deductions for usage, and how equipment/installation fees are treated (WISP Money‑Back Guarantee).

Wisp plans and pricing

Plan	Price	Period	Features
WISP Basic	C$69.95	Monthly	Up to 15 Mbps download, up to 3 Mbps upload, dynamic public IP, 5 WISP email accounts, no bandwidth limits or contracts
WISP Standard	C$99.95	Monthly	Up to 25 Mbps download, up to 5 Mbps upload, dynamic public IP, 5 WISP email accounts, no bandwidth limits or contracts
WISP Turbo	C$129.95	Monthly	Up to 50 Mbps download, up to 10 Mbps upload, dynamic public IP, 10 WISP email accounts, no bandwidth limits or contracts
WISP Flash	C$109.95	Monthly	18 Mbps download, 5 Mbps upload, static public IP, 15 WISP email accounts, no bandwidth limits or contracts
WISP Basic TV Bundle	C$109.95	Monthly	Includes Basic internet + TV (50+ channels, up to 15 Mbps down, 3 Mbps up, cloud PVR, no contracts)
WISP Standard TV Bundle	C$139.95	Monthly	Includes Standard internet + TV (50+ channels, up to 25 Mbps down, 5 Mbps up, cloud PVR, no contracts)
WISP Turbo TV Bundle	C$169.95	Monthly	Includes Turbo internet + TV (50+ channels, up to 50 Mbps down, 10 Mbps up, cloud PVR, no contracts)
WISP Express TV Bundle	C$199.95	Monthly	Includes Express‑level internet (up to 100 Mbps down, 20 Mbps up) + TV bundle (50+ channels, cloud PVR, no contracts)

All prices above are monthly and were sourced from WISP Online (Canada) package pages. If you meant a different "Wisp" product (for example a mobile app), specify and this can be updated.

Your consumer rights in Canada

WISP Internet services are subject to Canadian telecom consumer protections and oversight. WISP’s own terms acknowledge you may have statutory rights to cancel or dispute billing provided by law. If a cancellation or billing dispute with WISP Internet is unresolved through the company’s internal escalation process (customer care → supervisor → manager), you can escalate to the Commission for Complaints for Telecom‑television Services (CCTS) which offers free dispute resolution for telecom services in Canada. Keep copies of your written cancellation notices, invoices, and any correspondence to support a complaint. See WISP’s complaints procedure for details: WISP complaints procedure.

Customer experiences

Public reviews for HelloWisp often praise convenience and speed for same‑day prescription access, discretion and ease of use. However, negative feedback is also common: customers report delays in responses, prescriptions not being called in promptly, confusing subscription quantities or unexpected charges, and occasional poor service around holidays or weekends. For WISP Internet, customers considering cancellation commonly report concerns about equipment returns, early termination fees and billing clarity. These mixed experiences mean you should document timelines, receipts and communications when you cancel so you can contest any disputed charge if necessary. See community reviews for examples: Trustpilot and customer discussions such as Reddit threads (example: Reddit).

Documentation checklist

Account name, email, order or account number and activation date
Last invoice(s) and payment receipts
Copy of cancellation message (email body or screenshot) and sent timestamp
Phone call notes: date, time, representative name/ID and summary
Registered‑mail tracking/return‑receipt if sending a written notice
Equipment serial numbers and photos of items before return, plus proof of return/shipping
Any prior support tickets or escalation notes (supervisor/manager responses)

Common mistakes

One frequent mistake is missing the required notice window: for HelloWisp subscriptions you must request cancellation at least 48 hours before the next scheduled renewal; requests submitted later may not stop the upcoming charge. Another common error is failing to return rented equipment or not obtaining proof of return - this can lead to additional charges after termination. Some users expect automatic refunds for website purchases; Wisp’s stated position is that online sales and payments are final, so assume refunds are unlikely unless you meet the specific WISP Internet 30‑day guarantee conditions. People also sometimes confuse HelloWisp (telemedicine/subscription) policies with WISP Internet policies; verify which service and terms apply to your account before cancelling. Finally, not documenting conversations or keeping copies of cancellation notices makes disputes harder to resolve.

Comparative recap

Method	Refund	Difficulty
Online account or email to support@hellowisp.com	Generally no for website sales/subscriptions (HelloWisp states payments are final). No guarantee of refund; cancellation stops future renewals if submitted in time.	Low - fast to submit but must meet 48‑hour notice for subscription renewals.
Phone (WISP Customer Care 1‑877‑955‑9477) - WISP Internet	Possible under the 30‑day Money‑Back Guarantee for Internet service (installation charges may be refundable; monthly fees and non‑standard install charges often excluded). For other products, refunds vary.	Medium - immediate confirmation but may require follow up and documentation; service‑specific rules apply.
Registered mail / formal written notice	Same refund rules as phone/online depending on the product, but this method provides the strongest proof of delivery and receipt.	Medium‑High - slower but best for disputed cases where proof of notice is needed.

After cancelling

After you submit cancellation, retain all confirmation messages, tracking numbers and any return‑of‑equipment receipts. If you cancelled a HelloWisp subscription and do not receive confirmation, follow up by email and keep timestamps. If you cancelled WISP Internet, confirm a final bill that lists any outstanding balance, early termination fees, refund amounts (if any) and the return status of equipment. If your issue is unresolved, escalate within WISP (customer care → supervisor → manager) and, for telecom disputes, consider filing with the Commission for Complaints for Telecom‑television Services (CCTS): CCTS. Helpful reference pages: HelloWisp terms (Terms), HelloWisp help articles (Cancel subscription - Help Center), WISP Money‑Back Guarantee (WISP Money‑Back Guarantee) and WISP terms (WISP Terms).

Address

WISP Internet Services Inc, 124 Hastings St N, #4, Bancroft, Ontario, K0L 1C0, Canada

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