Cancellation service N°1 in India
Contract number:
To the attention of:
Cancellation Department – Act Fibernet
2nd and 3rd Floor, Indian Express Building, No. 1 Queens Road
560001 Bengaluru
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Act Fibernet service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Act Fibernet: Easy Method
What is Act Fibernet
Act Fibernet is an Indian internet service provider offering broadband plans, devices, and related services primarily in India. Its public customer-facing policies, help pages and terms are written for the Indian market and reference Indian payment and refund methods.
Because Act Fibernet’s publicly available information and pricing are expressed in Indian rupees and tied to Indian operations, there is no official Canadian offering or published Canadian pricing for the service.
How to cancel Act Fibernet
- Call Act customer care and request cancellation or deactivation of auto‑renewal; ask for a cancellation reference/ticket number. Note: auto‑renewal can be deactivated by phone, and a cancellation generally takes effect only after the end of your active month. ACT FAQs.
- If your connection is a new installation and the provider concludes the connection is technically non‑feasible, request that they disconnect the order and raise a refund ticket; ACT’s policy says such refunds are processed via NEFT. ACT FAQs.
- Ask the agent for the expected refund timeframe, the refund reference, and the bank details they will use to reimburse you. Keep the ticket number, agent name, date/time and any confirmation SMS or email.
- If customer care does not resolve the request, send a formal cancellation letter by registered mail to the company’s head office and consider emailing the Nodal Officer / Appellate Authority (if contact details appear on their website). Retain proof of delivery and copies of all email exchanges.
What happens when you cancel
Cancellations typically become effective at the end of the active billing month; you will retain service until the paid period ends unless the provider disconnects earlier for non‑feasibility. Auto‑renewal must be explicitly deactivated to prevent an automatic renewal charge.
After cancellation you may be required to return any rented equipment; keep receipts for returned devices. Outstanding charges (unpaid bills, late fees or hardware dues) may remain payable even after the service is disconnected.
Will I get a refund?
Under Act Fibernet’s publicly posted Indian terms the company does not provide refunds for Annual, Semi‑annual, Quarterly, Monthly plans or devices, except in specific cases where the connection is technically non‑feasible. The Terms & Conditions state refunds are not provided except for non‑feasibility cases. Terms & Conditions §20.
For non‑feasibility refunds, ACT indicates refunds are processed via NEFT. Typical processing times cited in public material are around 4 - 6 weeks, though the policy text also references an allowable processing period (up to 15 working days) - in practice you should expect the longer timeframe and keep proof of your refund request while following up if delayed.
Act Fibernet plans and pricing
| Plan / Item | Price (CAD) | Billing cycle | Notes |
|---|---|---|---|
| Residential broadband plans | Varies | Varies | No publicly available Canadian pricing; ACT publishes INR pricing for India. |
| Business / Enterprise plans | Varies | Varies | Varies |
| Device rentals / purchases | Varies | Varies | Varies |
Your consumer rights in Canada
Canadian consumers generally have stronger consumer protections than those reflected in overseas provider terms. Many Canadian jurisdictions provide a 14‑day "cooling‑off" period for some digital or remote purchases and require businesses to provide refunds or clear cancellation terms. Act Fibernet’s Indian policy does not include a 14‑day cooling‑off right.
If you were a Canadian consumer dealing with a company that operates under Indian terms only, you would still have rights under Canadian consumer protection laws when the transaction falls within Canadian jurisdiction (for example, if the contract was sold to you in Canada or by a Canadian entity). Act’s long refund processing times and strict no‑refund wording (except for non‑feasibility) would likely be inconsistent with expectations under Canadian laws requiring fair, timely refunds. If you believe Canadian consumer law applies, you can consider chargeback requests through your payment provider, complaints to provincial consumer protection offices, or seeking advice from a local consumer rights organization or legal counsel.
Customer experiences
Public reviews and analyses give a mixed picture. Some sources indicate a minority of reviewers (around 15%) are positive or neutral about ACT Fibernet’s service and apps, while many customers report recurring problems. Justuseapp analysis.
Common negative themes in reviews and forum posts include billing and payment issues, difficulty downgrading or cancelling accounts, repeated marketing calls, complaints about refund delays or refusals (especially where service is terminated early or equipment is returned), unreliable connectivity and slow or unresponsive customer service. Representative customer posts and reviews can be found on review platforms and local Reddit forums. Trustpilot and various regional Reddit threads include examples.
Documentation checklist
- Account number / customer ID and the phone/email registered to the account.
- Government ID used for account registration (photo ID) and proof of address if required.
- Payment receipts or bank statements showing the subscription or setup payment.
- Cancellation request evidence (phone reference/ticket number, dates, agent names) and any confirmation SMS/email.
- Equipment return receipt (if you return a modem/router) and proof of shipment if sent by mail.
- Bank details for NEFT refunds (account name, account number, bank name, IFSC code) if a refund is expected.
- Copies/screenshots of relevant webpages (FAQs, terms) and any escalation emails (nodal officer/appellate).
Common mistakes
Common mistakes include assuming cancellation is immediate (ACT cancels at the end of the active month unless otherwise stated), failing to deactivate auto‑renewal before a renewal date, and not securing a cancellation ticket or written confirmation. Customers sometimes return equipment without retaining proof of shipment or delivery, which can create disputes over equipment charges. Another frequent error is relying only on emails without recording call reference numbers or agent details - that makes escalation harder if refunds or disconnections are delayed.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Call customer care to cancel / deactivate auto‑renew | Refunds only for connection non‑feasibility (processed via NEFT); otherwise no refund per Indian terms. | Moderate - cancellation effective at end of paid month; customer service responsiveness varies. |
| Formal registered letter to head office (and email escalation) | Same refund policy applies; formal notice creates stronger paper trail and may help escalation. | Low to Moderate - administrative work needed; stronger evidence if disputes follow. |
| Escalation to Nodal Officer / Appellate Authority | May speed handling of tickets or refunds in non‑feasibility cases but does not override published refund rules. | Moderate to High - may require persistence and documentation. |
After cancelling
Keep all cancellation evidence and monitor your bank for any refunds or unexpected charges. If you expect a refund for a non‑feasibility case, allow the longer timeframe (commonly 4 - 6 weeks) but follow up if there is no movement after the company’s stated processing window. If the company does not resolve a refund or final billing dispute, consider filing a chargeback with your payment provider (if applicable) and a complaint with the relevant Canadian consumer protection authority if the transaction falls under Canadian jurisdiction.
Helpful links: ACT FAQs - https://www.actcorp.in/help-and-support/faq; ACT Terms & Conditions - https://www.actcorp.in/index.php/terms-conditions; user reviews and reports - Justuseapp, Trustpilot, regional Reddit threads.
Address
Registered / Head office (for formal letters):
2nd and 3rd Floor, Indian Express Building, No. 1 Queens Road, Bengaluru, Karnataka - 560001, India