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I hereby notify you of my decision to terminate the contract relating to the Astound service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Astound: Complete Guide
What is Astound
Astound is a broadband and communications provider offering internet, TV, phone and related subscription services. It operates retail services and may also distribute apps or in‑app subscriptions; policies can differ depending on how a subscription was purchased (directly from Astound, via the Apple App Store, or via Google Play).
How to cancel Astound
- Phone or live chat: Call 1‑800‑427‑8686 or use Astound’s online live chat and state you want to cancel; ask for a cancellation confirmation number and the date when service will terminate. Cancellation is processed at the end of the current billing month for direct accounts; Astound advertises no contracts or early termination fees for its direct services.
- App Store (iOS) subscriptions: If you bought the subscription through Apple’s iTunes/App Store you must cancel auto‑renewal in your iTunes Account settings - Astound cannot cancel Apple purchases or issue refunds for App Store purchases; follow Apple’s subscription management steps in your Apple ID settings.
- Google Play subscriptions: Google Play policies are handled by Google; verify and cancel subscriptions in your Google Play account if you purchased via Google Play (Astound’s published policy for Google Play refunds was not explicitly available).
- Written cancellation: If you prefer to cancel in writing, send a signed cancellation request by certified mail (raccomandata A/R) and keep the tracking/return receipt. Include account details and request written confirmation.
What happens when you cancel
When you cancel an Astound account directly, service is typically maintained until the end of the billing month in which the cancellation was processed. After that date your access will be terminated; any associated online account or app access will be closed unless otherwise specified in your account settings. If you have rented or were provided equipment (modem, router, set‑top box), you may still be responsible for returning it or for replacement charges if not returned - keep records of any return shipments and receipts.
Will I get a refund?
Astound’s published policy allows a 30‑day money‑back refund for 6‑month and yearly plans if you cancel within 30 calendar days of the first payment; this applies only once per user and excludes purchases made inside Apple’s App Store. Outside that 30‑day window, refunds are not provided for partial months, 6‑month plans, or yearly subscription periods. Subscriptions purchased via Apple’s App Store are final under Astound’s policy and refund decisions for those purchases are controlled by Apple, not Astound.
Astound plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| U.S. Astound Internet First (50 Mbps) | US$10 + ~US$16 network fee | Monthly | No contracts, unlimited data |
| U.S. Astound 300 Mbps | US$20 + ~US$16 network fee | Monthly | No contracts, unlimited data |
| U.S. Astound 600 Mbps | US$35 + ~US$16 network fee | Monthly | No contracts, unlimited data |
| U.S. Astound 1 Gbps | US$45 + ~US$16 network fee | Monthly | No contracts, unlimited data |
| U.S. Astound 1.5 Gbps | US$55 + ~US$16 network fee | Monthly | No contracts, unlimited data |
| U.S. Astound Mobile 1.5 GB (By‑the‑Gig) | US$15 per line | Monthly | 1.5 GB data, T‑Mobile network, unlimited talk/text |
| U.S. Astound Mobile Unlimited | US$40 per line | Monthly | Unlimited data (with throttling), talk/text |
| U.S. Astound Mobile Unlimited+ | US$50 per line | Monthly | Higher‑tier unlimited data, multi‑line discounts available |
Your consumer rights in Canada
There is no indication in Astound’s published materials that they provide a statutory Canadian 14‑day withdrawal right; the advertised 30‑day money‑back applies only to certain 6‑month and yearly plans and is not a statutory “cooling off” right. If you purchased via Apple or Google Play, the platform’s refund rules apply. For formal rights or remedies, check federal and provincial consumer protection resources; these laws vary by province and may affect billing disputes and unfair practices.
Customer experiences
Customer reports are mixed. Some customers praise Astound for fast speeds, straightforward installations and competitive introductory pricing after switching from other providers. At the same time, many users report recurring problems: service outages, speeds below advertised levels, unexpected price increases, billing errors, and long hold times or automated support that leaves issues unresolved. Several reviewers specifically note difficulty cancelling or returning equipment and problems recovering promotional pricing.
Documentation checklist
- Account number, registered account name and service address
- Date and method of cancellation request and agent name/confirmation number
- Copies/screenshots of chat transcripts, emails or in‑app cancellation screens
- Proof of payment (first payment date if seeking a 30‑day refund)
- Certified mail tracking/return receipt (if sent by mail) and equipment return receipts or tracking
Common mistakes
People commonly assume the same cancellation method works for App Store purchases; if you bought through Apple you must cancel via your Apple ID - contacting Astound alone will not stop App Store auto‑renewals or guarantee a refund. Waiting beyond the 30‑day refund window for eligible 6‑month/year plans is another frequent error; Astound’s policy limits refunds to that initial period and does not provide prorated refunds for partial months outside it. Other pitfalls include not requesting or saving a cancellation confirmation number, failing to return rented equipment promptly, and not monitoring bank statements after cancellation for unexpected charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Phone (1‑800‑427‑8686) / Live chat | Possible if eligible (30‑day money‑back only for 6‑month/year plans); otherwise no prorated refunds | Low - Medium (request and keep confirmation) |
| Apple App Store (iOS) | No refunds from Astound; refunds and cancellations are managed by Apple | High (must use Apple account/subscription management and Apple support) |
| Google Play | Refunds are handled by Google Play; Astound’s published policy for Google Play refunds is not explicit | High (manage via Google Play support) |
| Written (certified mail) | Same refund rules as phone/live chat (subject to eligibility); provides a strong paper trail | Medium - High (slower, but evidentiary) |
After cancelling
Keep all confirmation numbers, receipts and screenshots until your final bill shows zero charges or the expected refund. Monitor your bank and card statements for post‑cancellation billing and dispute any unexpected charges with your payment provider if necessary. If you purchased via Apple or Google Play, follow the platform’s refund procedures - Astound cannot issue refunds for those platform purchases. For help or to escalate unresolved billing or service complaints, consider contacting Astound support and, if you are in Canada and not satisfied, your provincial consumer protection office or the appropriate telecom complaints body.
Useful pages: Astound support - https://www.astound.com/support; Manage Apple subscriptions - https://support.apple.com/en-ca/HT202039; Google Play subscriptions - https://support.google.com/googleplay/answer/7018481; Government of Canada consumer information - https://www.canada.ca/en/services/consumer.html; Canadian telecom complaints (CCTS) - https://www.ccts-cprst.ca/.
Address
For written cancellations (use certified mail / raccomandata A/R and keep the return receipt):
Astound
650 College Road East, Suite 3100
Princeton, NJ 08540