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Cancel CARRYTEL
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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Carrytel service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Carrytel: Easy Method
What is Carrytel
Carrytel (Carry Telecom Inc.) is a Canadian internet service provider offering residential and business connectivity plans, equipment rental, and related services. The company publishes its own terms and a limited trial/refund policy and manages cancellations and returns through its customer-service channels.
How to cancel Carrytel
- Cancellation must be initiated by telephone only; Carrytel does not accept service cancellation requests via chat or email. Call Carry Telecom's cancellation line, state your account details and cancellation request, ask for a cancellation reference or confirmation number, and note any early termination fees stated in your original agreement. After telephoning, return any rented equipment within 30 days to avoid full retail charges. For company policies see the terms and support pages: Terms and Support Q&A.
What happens when you cancel
Once your cancellation is processed, service access will end according to the carrier's procedures and the final billing period will be calculated. Any prorated amounts or remaining credits (excluding promotional credits) will be reflected on the most recent invoice. If you rented equipment, you must return all devices and accessories within 30 days of the cancellation date at your own expense, otherwise Carrytel may charge full retail prices for unreturned items. Contract plans may incur early termination fees as set out in your original agreement. Carrytel requires customers to log into their online account to complete refund steps when applicable; refunds are not always automatic.
Will I get a refund?
Carrytel offers a 7-day "Risk-Free Trial and Money Back Guarantee" starting from installation. Within that 7-day window, modem and monthly service charges are refundable; installation, activation and shipping fees already charged are non-refundable. Refunds tied to the trial are processed after Carrytel receives the returned equipment and required documentation and are completed within 30 business days. Outside the 7-day trial the company’s standard refund and early-termination policies apply - there is no company-stated statutory 14-day cooling-off right. Any cheque or bank refund may be subject to processing fees as described in the terms, and you are responsible for initiating self-refunds via your web account when requested by the company.
Carrytel plans and pricing
| Plan name | Download speed | Monthly price | Contract |
|---|---|---|---|
| Varies | Varies | Varies | Varies |
Your consumer rights in Canada
Under Carrytel’s publicly posted terms, the company makes available only its 7-day trial policy and does not reference a statutory 14-day cooling-off period. Canadian consumer protection statutes vary by province and by transaction type; where statutory rights apply they can supersede contractual terms, but Carrytel’s published terms require customers to follow the company’s return and refund procedures, return rented equipment at the customer’s expense, and accept potential processing fees. If you believe provincial consumer law grants additional cancellation or return rights, consider contacting your provincial consumer protection office for guidance.
Customer experiences
Public reviews show a concentration of negative feedback: customers report being told an address was serviceable, being charged, then later informed service was unavailable and experiencing delayed refunds. Other complaints include significant disparity between advertised and delivered speeds, slow customer-support resolution, unexpected price increases, and dissatisfaction with support interactions. Positive reviews are not prominent in the public datasets reviewed. These reports suggest keeping thorough records of promises, serviceability checks, and charges when signing up.
Documentation checklist
- Account number and account holder name
- Phone number associated with the account and the cancellation date/time
- Cancellation confirmation number or agent name (if provided)
- Original service agreement or order confirmation showing early-termination terms
- Equipment serial numbers and rental agreement details
- Proof of shipment or registered-mail receipt if returning devices by mail
- Copies/screenshots of any support chat, email, payment receipts or serviceability confirmations
Common mistakes
Customers often assume they can cancel by chat or email; Carrytel requires a telephone cancellation and may not process requests received by other channels. Another frequent error is failing to return rented equipment within 30 days, which can trigger full retail charges. Some customers expect a 14-day statutory cooling-off period - Carrytel publishes only a 7-day trial - so assuming a longer statutory right without checking provincial law can lead to disputes. Finally, people sometimes expect automatic refunds; Carrytel’s process can require you to log in and initiate a self-refund after equipment return, so not completing that step can delay reimbursement.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Phone cancellation (required method) | Refunds processed per company policy (7-day trial applies; prorated credits appear on invoice; self-refund may be required) | Low - Medium (must obtain confirmation and follow equipment return and online refund steps) |
| Registered mail to cancellations address | May serve as documentary evidence of cancellation but Carrytel’s terms require telephone initiation; refunds depend on meeting policy conditions | Medium - High (useful as proof, but may not replace required telephone step) |
| Chat or Email | Not accepted for cancellation requests; refunds unlikely to be processed based on chat/email alone | High / Not viable |
After cancelling
After you cancel, promptly return any rented equipment within 30 days and keep tracking and receipts. Log into your Carrytel web account to follow the company’s steps for self-refund processing if applicable; refunds tied to the trial are completed within 30 business days after Carrytel receives devices and documents. Keep copies of your cancellation confirmation, shipment proof, invoices and any correspondence. For company resources consult Carrytel’s published pages: Terms and Support Q&A.
Address
Carry Telecom Inc., Attn: Cancellations, 3550 Victoria Park Avenue, Suite #301, North York, ON M2H 2N5, Canada