Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Distributel
PO Box 71055 Laurier West PO
K2P 2L9 Ottawa
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Distributel service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Distributel: Easy Method
What is Distributel
Distributel is a Canadian internet service provider offering a mix of fibre, cable and DSL plans across parts of Canada. It provides retail internet services (including no‑term fibre and promotional DSL plans), and also appears in reviews both for its network access and for post‑acquisition changes after consolidation with other providers.
How to cancel Distributel
- Cancel online or by phone through Distributel’s customer portal or customer service - follow the cancellation flow in your account or contact support; note that early termination fees may apply if you are on a fixed‑term contract and that if you cancel mid‑billing cycle you will generally be billed only for the portion of the cycle you used. See Distributel’s cancellation guidance: Distributel cancellation help.
- If you purchased the subscription through the Apple App Store you must cancel via your Apple account settings (Settings → your name → Subscriptions); Distributel cannot cancel App Store subscriptions for you: Apple subscription support.
- If you purchased via Google Play you must cancel through the Google Play app under Payments & Subscriptions → Subscriptions → Cancel; Distributel cannot cancel Google Play subscriptions for you: Google Play cancellation guidance.
- When sending written notice, use registered mail (raccomandata A/R) to obtain proof of delivery and retain the receipt; address written cancellations to Distributel at the postal address below.
What happens when you cancel
Once your cancellation is processed the service will stop according to the account terms and the billing cycle; if you cancel mid‑billing cycle you are generally charged only for the portion you used. If you are on a fixed‑term contract and received promotional pricing or a rebate, cancellation may trigger an early termination fee calculated under your contract terms. Rented or leased equipment must be returned - otherwise you can be billed for its full replacement value.
Will I get a refund?
Refunds are issued to the original payment method. For credit card or direct debit refunds Distributel’s policy notes a processing timeframe of about five business days; if your account or card is closed a cheque may be issued and can take up to four weeks. Distributel’s documentation does not reference an automatic 14‑day refund window; refunds typically follow account reconciliation (for example, overpayment, deposit returns, or equipment‑return credits) and timelines depend on the payment method and the situation. Keep documentation of returned equipment and billing statements to support any refund request: Billing & refunds.
Distributel plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Unlimited Fibre 150 Mbps (No term) | C$44.95 | Monthly | Unlimited data, fibre connection, 150 Mbps down/up, free modem, free self-installation |
| Unlimited Fibre 500 Mbps (No term) | C$49.95 | Monthly | Unlimited data, fibre connection, 500 Mbps down/up, free modem, free self-installation |
| Unlimited Fibre 1 Gbps (No term) | C$64.95 | Monthly | Unlimited data, fibre connection, 1 Gbps down / 750 Mbps up, free modem, free self-installation |
| Unlimited Internet 75 Mbps (Cable, No term) | C$39.95 | Monthly | Unlimited data, cable connection, 75 Mbps down / 7 Mbps up, free installation (limited time offer) |
| Unlimited Internet 25 Mbps (Cable, No term) | C$34.95 | Monthly | Unlimited data, cable connection, 25 Mbps down / 2 Mbps up, free installation (limited time offer) |
| DSL Internet 50 Unlimited (Promotional rate) | C$50 | Monthly | DSL connection, 50 Mbps down / 10 Mbps up, unlimited, promotional rate (first year), regular price C$60 |
| DSL Internet 25 Unlimited (Promotional rate) | C$40 | Monthly | DSL connection, 25 Mbps down / 10 Mbps up, unlimited, promotional rate (first year), regular price C$55 |
Note: These example prices reflect availability in late 2025/early 2026; actual availability and pricing depend on your location and plan promotions.
Your consumer rights in Canada
Canadian consumer protections for distance selling and telecommunications allow consumers to cancel service contracts with written notice. If a fixed‑term contract included a rebate or device subsidy, cancellation fees must be calculated in a fair and reasonable way and may be subject to caps under provincial rules (for example, limits expressed as a dollar maximum or a percentage of the remaining rebate). If your provider materially changes terms (such as price increases or service obligations) and gives notice, you are typically entitled to cancel without penalty if the change meets the statutory notice period. For specifics consult provincial consumer resources and the distance‑service guidance: distance service contracts guidance.
Customer experiences
User reports are mixed. Some customers praise access to high‑quality fibre (including access to Bell’s fibre network) and attractive two‑year deals or reliable fibre performance with smooth installations. Others report problems: repeated missed installation appointments, billing errors, delays or non‑payment of refunds after cancellation, and unsatisfactory customer service interactions. Complaints are visible on platforms such as Trustpilot and the BBB, and on community forums where users describe billing surcharges or price increases after promotions.
Documentation checklist
- Account number and customer name as shown on your Distributel bill
- Date and method of cancellation, and any cancellation confirmation or reference number
- Registered mail receipt (raccomandata A/R) or other proof of delivery if you send written notice
- Equipment serial numbers and proof of return (shipping tracking, receipt) or photos of returned items
- Copies/screenshots of bills, payment receipts, promotional terms, and any messages/emails with support
Common mistakes
Common errors include attempting to have Distributel cancel App Store or Google Play subscriptions (those must be canceled through Apple or Google), failing to return rented equipment within the required timeframe (which can lead to replacement charges), cancelling only by phone without obtaining written confirmation, and assuming an automatic 14‑day refund policy applies. For example, a customer who cancels an app‑billed subscription via Distributel will often find the subscription remains active until they cancel in their Apple or Google account; similarly, a customer who returns equipment without tracking may face a charge if Distributel cannot verify receipt.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Distributel online / phone cancellation | Refunds to original payment method; credit/debit ~5 business days, cheque up to 4 weeks if needed | Medium - possible billing disputes or delays; keep documentation |
| Apple App Store subscription | Refunds handled by Apple (if eligible); Distributel cannot cancel on your behalf | Low to medium - cancel through Apple settings; refund eligibility varies |
| Google Play subscription | Refunds handled by Google (if eligible); Distributel cannot cancel on your behalf | Low to medium - cancel through Google Play app; refund eligibility varies |
| Written notice via registered mail | Same refund process as Distributel once cancellation is confirmed; provides proof of notice | Low - reliable proof of delivery reduces dispute risk |
After cancelling
Keep all confirmation emails, final bills and proof of equipment return for at least several months in case you need to dispute ongoing charges or request a refund. Watch your bank or card statements for the refund timeframe indicated by Distributel (credit card/direct debit ~5 business days; cheque up to 4 weeks if applicable). If you don’t receive expected credits or final statements, escalate in writing and attach your cancellation and return proof. Helpful links: Distributel cancellation help (link), Distributel billing & refunds (link), Apple subscription support (link), Google Play subscription help (link).
Address
Send written cancellation notices (use registered mail / raccomandata A/R and retain the receipt) to:
PO Box 71055 Laurier West PO
Ottawa, Ontario K2P 2L9
Canada