Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Elife
95 Regent Street
CB2 1AW Cambridge
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Elife service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Elife: Easy Method
What is Elife
Overview
Elife is a consumer subscription product that combines a physical wristband and emergency health card with companion app access for personal health and emergency identification. It is offered in monthly and yearly plans and may be purchased through app stores or directly from the provider.
The service is billed in U.S. dollars; Canadian customers will see a CAD equivalent on their payment statement based on the payment processor or app store exchange rate and any applicable taxes.
How to cancel Elife
- Check how you were billed (Apple App Store, Google Play, or directly via Elife website). Note your next renewal date and keep order/receipt details and the account email used.
- If billed through Apple, cancel via your Apple ID subscriptions: open Settings > Subscriptions (or use Apple support: manage subscriptions), cancel the Elife subscription, and request a refund from Apple if required.
- If billed through Google Play, cancel via Google Play subscriptions (open Play Store > Profile > Payments & subscriptions > Subscriptions), cancel the Elife subscription, and follow Google’s refund request process if needed.
- If you subscribed on Elife’s website or the app does not show a subscription, log in to your Elife account and use the account/subscription management area to cancel. If no online cancel button is available, contact Elife support by email or the website contact form and provide your order number, account email, and request to cancel.
- If support is unresponsive or the terms require a written cancellation, send a signed cancellation letter by registered mail (recommended) to: eLife Sciences Publications, Ltd, 95 Regent Street, Cambridge CB2 1AW, United Kingdom. Include your name, order number, account email, date of purchase, and a clear statement that you request cancellation and, if applicable, refund.
- After cancelling, keep confirmation (screenshot, email, or postal tracking) and monitor your bank or card statement for the next billing cycle to ensure no further charges appear.
What happens when you cancel
When you cancel, your access generally continues until the end of the paid period (for example, until the end of the month or year you already paid for). Automatic renewal will be turned off so you are not billed again at the next renewal date. If the subscription was managed through Apple or Google, those platforms control the active period and termination timing.
Account data and settings may be retained by Elife according to their privacy and data retention policies; cancellation does not necessarily delete your account or personal data. If you want data deleted, request account deletion explicitly in communication with support and keep a copy of that request.
Will I get a refund?
Refunds depend on how you were billed and Elife’s terms. In-app purchases through Apple or Google are subject to the app stores’ refund policies; you must request refunds through those platforms. Direct purchases from Elife are subject to Elife’s refund policy and are typically handled case-by-case. Prorated refunds for unused time are possible but not guaranteed and often at the company’s discretion.
Exceptions where refunds are more likely include unauthorized charges, billing errors, or a failure by Elife to provide the service as described. If you believe an error or unauthorized charge occurred, contact Elife support and your card issuer as soon as possible and keep records of all communications.
Elife plans and pricing
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Monthly (Wristband + Health Card) | Approximately USD 15 (~CAD equivalent varies per exchange rate) | Monthly | eLife wristband and emergency card, app access |
| Yearly (Wristband + Health Card) | Approximately USD 96 (~CAD equivalent varies per exchange rate) | Yearly | Same as above, annual billing |
| Family Access | Approximately USD 28 / month (~CAD equivalent varies) | Monthly | Access for up to 3 family members |
Your consumer rights in Canada
Canadian consumers have protections against unfair business practices and for clear disclosure of terms, but there is no single federal cooling-off period that universally applies to all digital subscriptions. Provincial consumer protection laws vary: many provinces require businesses to disclose renewal terms and provide a straightforward cancellation method for automatic renewals. If cancellation terms were not made clear or if you were subject to misleading practices, provincial regulators can assist.
If you have a dispute, you can contact the Competition Bureau of Canada for issues about deceptive marketing and the applicable provincial consumer protection office for contract and cancellation problems. For billing through Apple or Google, those platforms’ customer support and refund policies will also apply.
Customer experiences
Customer reports for subscription services like Elife are mixed. Some users report straightforward cancellation through the app store or the website and timely confirmation, while others experience delays in receiving a cancellation confirmation or in getting a refund when requested. Complaints commonly involve third-party billing confusion (e.g., Apple/Google vs. the vendor) or slow responses from support.
Where payments are routed through Apple or Google, those platforms usually provide faster resolution for refunds or disputed charges than vendor-managed billing; where billing is direct, resolution times depend on the vendor’s support responsiveness and corporate policy.
Documentation checklist
- Order number / transaction ID
- Account email and full name used for the subscription
- Date of purchase and next renewal date
- Payment method (last four digits of card, Apple ID, or Google account)
- Screenshots or copies of receipts, subscription pages, and any cancellation confirmations
- Copies of any emails to/from support and registered mail tracking number (if used)
Common mistakes
Common errors include cancelling in the wrong place (for example cancelling the vendor account but not the App Store/Google subscription), missing the renewal date and assuming cancellation is immediate, and not keeping confirmation that cancellation was processed. Another frequent mistake is assuming a cancellation request automatically generates a refund - many providers only stop future billing and do not refund the unused portion unless explicitly stated.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store | Refunds handled by Apple (possible, subject to Apple's review) | Medium |
| Google Play | Refunds handled by Google Play (possible, subject to Google’s policy) | Medium |
| Website account (direct) | Refunds depend on Elife’s policy (case-by-case) | Medium - High |
| Email support | Possible but slower and depends on company policy | Medium - High |
| Postal registered mail | Unlikely to speed refund processing; useful as formal proof of notice | High |
After cancelling
After you cancel, keep the written confirmation or screenshots and monitor your credit card / bank statements for at least one billing cycle. If charges continue, contact Elife support immediately and open a dispute with your payment provider if necessary. If you used Apple or Google, follow their refund/dispute process in addition to contacting Elife.
Useful resources: Elife contact page (elifesciences.org/contact), Apple subscription help (Apple: manage subscriptions), Google Play subscriptions help (Google Play: manage subscriptions), and Government of Canada consumer information (canada.ca: consumer).
Address
eLife Sciences Publications, Ltd, 95 Regent Street, Cambridge CB2 1AW, United Kingdom