Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Fasthosts
2 Cathedral Walk, The Forum
GL1 1AU Gloucester
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Fasthosts service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Fasthosts: Step-by-Step Guide
What is Fasthosts
Fasthosts is a UK-based web hosting and domain services provider offering shared hosting, VPS, dedicated servers, email and website builder products. It publishes its own commercial guarantees (for example a 30-day money-back promise for many web and email hosting packages and a 60-day reseller guarantee for eligible reseller products) and maintains terms and conditions governing cancellations, refunds and service operation.
How to cancel Fasthosts
- Step 1 - Decide which service(s) to cancel and check eligibility for any money-back guarantee (for example, 30 days for many web/email plans; 60 days for eligible reseller products). See your initial order date.
- Step 2 - Submit cancellation notice at least 30 days before the next renewal date if cancelling a standard service; your notice is not deemed accepted until Fasthosts issues written confirmation, so keep a copy of your request and await confirmation. Fasthosts general terms.
- Step 3 - For services that cannot be cancelled from the control panel (reports exist for some VPS products), contact Fasthosts support by email or phone and request cancellation; include account identifiers and order numbers.
- Step 4 - If you prefer a formal paper trail, send a registered/recorded letter (with return receipt) to Fasthosts' postal address and retain proof of posting and delivery.
- Step 5 - After sending notice, retain any written confirmation from Fasthosts and verify the cancellation date, renewal stops and any refund or credit offered.
What happens when you cancel
When Fasthosts accepts a cancellation, the service will either run until the end of the paid period or be terminated on the agreed date. Access to hosting control panels, email and site files may be removed at termination - you should back up any data before cancelling. Automatic renewals should stop after cancellation confirmation, but keep the written confirmation as evidence. Domain registrations are typically treated separately and may continue or incur separate fees unless explicitly cancelled or transferred.
Will I get a refund?
Refunds depend on Fasthosts' published guarantees and the product type. Eligible web and email hosting packages commonly fall under a 30-day money-back guarantee if you request cancellation within 30 days of the initial order (domain registration fees are excluded; the guarantee is one-time per account). Resellers of eligible products may qualify for a 60-day refund under the reseller guarantee. Outside those self-imposed windows, Fasthosts' general terms state fees are non-refundable except pro-rata where Fasthosts cancels the service for reasons other than user breach. Domain registration fees and certain items are non-refundable. Always request refunds in writing within the applicable guarantee period and keep confirmation.
Fasthosts plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Start (Shared Hosting) | C$1.86/month | Monthly | 100 GB, 1 site (per review) |
| Grow (Shared Hosting) | C$3.73/month | Monthly | 250 GB, 3 sites (per review) |
| Pro (Shared Hosting) | C$14.90/month | Monthly | 500 GB, 100 sites |
| Scale (Shared Hosting) | C$22.35/month | Monthly | 350 GB, 10 sites |
| VPS 1 | C$3.73/month | Monthly | 60 GB, 1 core, 2 GB RAM |
| VPS 2 | C$9.31/month | Monthly | 120 GB, 2 cores, 4 GB RAM |
| VPS 4 | C$18.63/month | Monthly | 240 GB, 4 cores, 8 GB RAM |
| VPS 8 | C$33.53/month | Monthly | 480 GB, 8 cores, 16 GB RAM |
| VPS 12 | C$52.16/month | Monthly | 720 GB, 12 cores, 24 GB RAM |
| Dedicated - Epyc 4244P‑NVMe‑0.5 TB | C$65.20/month | Monthly | 512 GB storage, 6×3.8 GHz, 32 GB RAM |
| Dedicated - Xeon‑E‑164‑HDD | C$93.14/month | Monthly | 4 TB storage, 8×2.6 GHz, 64 GB RAM |
| Website Builder - Essential | C$1.86/month | Monthly | Essential website builder |
| Website Builder - Complete | C$1.86/month | Monthly | Complete website builder |
| Reseller Hosting | C$27.92/month | Monthly | cPanel reseller hosting |
| Email Hosting - Standard Email | C$1.86/month | Monthly | Standard email |
| Email Hosting - Exchange Basic | C$1.86/month | Monthly | Exchange basic email |
Your consumer rights in Canada
For Canadian customers, Fasthosts' refund windows (30-day, 60-day reseller) are voluntary commercial guarantees rather than statutory rights enforced by Fasthosts' own policies. Canadian consumer protection law does not create a universal 14-day cancellation right for digital hosting services; rights vary by province and by the nature of the contract. Rely on the provider’s published guarantees and act within those timeframes. Outside the stated guarantee windows, refunds are unlikely unless Fasthosts cancels the service or your contract provides otherwise.
Customer experiences
Customer feedback is mixed. Many reviewers praise Fasthosts' support staff, helpfulness and quick resolution of issues, and positive overall service on Trustpilot and some forum posts. However, complaints exist about support responsiveness in specific incidents (including delays during account lockouts) and inability to cancel certain services via the control panel (VPS cancellation issues reported on community forums). These experiences suggest outcomes can depend on product type and how you submit and document the cancellation request.
Documentation checklist
- Account username and customer number; order/invoice numbers; email address registered to the account.
- Date of purchase and date you request cancellation; product/service name and domain(s) concerned.
- Copies/screenshots of control panel settings, billing agreements (e.g., PayPal authorizations) and the cancellation request you send.
- Proof of payment, any written confirmation from Fasthosts, and proof of posted registered letter if you sent one.
Common mistakes
Common errors include assuming cancellation via the control panel always works (some services require support intervention), not allowing the required 30-day notice before the next renewal, and failing to keep written confirmation that Fasthosts received the cancellation. Another frequent mistake is expecting automatic refunds for domains or services explicitly excluded from money-back guarantees; domain registration fees are commonly non-refundable. Example: a customer removed a PayPal agreement but remained charged because they had not completed a formal cancellation with Fasthosts or obtained written confirmation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Via web (Fasthosts website/terms) | Possible if within applicable window (e.g., 30-day for many hosting plans); domain fees excluded | Easy to medium - requires written confirmation from Fasthosts |
| Control panel cancellation | Depends on product; many services refundable only per guarantee windows | Medium to hard - some products (e.g., VPS) reportedly cannot be cancelled in-panel and need support |
| Contact support (email/phone) / postal registered letter | Same refund rules apply; documented requests improve dispute position | Medium - good for services that can’t be cancelled in-panel; registered mail gives stronger proof |
| App Store / Google Play | Not applicable - no evidence Fasthosts uses these channels for cancellations | Not applicable |
After cancelling
After cancellation is confirmed, retain the written confirmation and any refund correspondence. Back up any remaining data before final termination and, if you want to keep a domain, initiate a transfer away from Fasthosts before the domain expires. Useful references: Fasthosts general terms and conditions, the 30-day money-back guarantee page, the reseller 60-day page, and independent reviews for user experiences. For Fasthosts terms see General Terms & Conditions, the 30-day policy at 30-day Money-Back Guarantee, and reseller terms at Reseller 60-day Guarantee. For community reports and reviews see Fasthosts' Trustpilot page (Trustpilot) and various forum threads (for example, Reddit).
Address
Fasthosts Internet Ltd
2 Cathedral Walk, The Forum
Gloucester, GL1 1AU
United Kingdom