Opsigelses tjeneste Nr. 1 i Canada
Kære hr./fru,
Jeg meddeler hermed min beslutning om at opsige kontrakten vedrørende Hydro One tjenesten.
Denne meddelelse udgør en fast, klar og utvetydig vilje til at opsige kontrakten med virkning på den først mulige forfaldsdato eller i overensstemmelse med den gældende kontraktlige frist.
Jeg beder dig om at træffe alle nødvendige foranstaltninger for at:
– stoppe al fakturering fra den faktiske opsigelsesdato;
– bekræfte skriftligt den korrekte modtagelse af denne anmodning;
– og, hvis relevant, sende mig det endelige regnskab eller bekræftelsen af saldo.
Denne opsigelse sendes til dig via certificeret e-post. Afsendelsen, tidsstemplingen og integriteten af indholdet er fastslået, hvilket gør det til et bevisbart dokument, der opfylder kravene til elektronisk bevis. Du har derfor alle de nødvendige elementer til at udføre den regelmæssige behandling af denne opsigelse i overensstemmelse med de gældende principper for skriftlig notifikation og kontraktfrihed.
I overensstemmelse med reglerne vedrørende beskyttelse af personoplysninger anmoder jeg også om:
– at slette alle mine data, der ikke er nødvendige for dine juridiske eller regnskabsmæssige forpligtelser;
– at lukke enhver tilknyttet personlig adgang;
– og at bekræfte den faktiske sletning af data i henhold til de gældende rettigheder vedrørende beskyttelse af privatlivets fred.
Jeg opbevarer en fuldstændig kopi af denne meddelelse samt beviset for afsendelse.
Cancellation Hydro One: Step-by-Step Guide
What is Hydro One
Hydro One Networks Inc. is a major electricity transmission and distribution utility that serves customers across Ontario, Canada. It manages meter-to-meter electricity delivery, billing under the Ontario Energy Board’s Regulated Price Plan (RPP), and customer services including deposits, disconnections, and service guarantees.
How to cancel Hydro One
- Notify Hydro One at least five business days before your move or service end date so a final meter reading can be scheduled; include your account number and the planned final read date.
- If you are on Budget Billing, request cancellation - Budget Billing may be cancelled at any time and takes effect the next or following billing cycle; a reconciliation takes place after the 12th bill and any balance will be billed or credited. Source
- Send a written cancellation or account-closing notice by registered mail to the billing address (recommended): Hydro One Networks Inc., P.O. Box 5700, Markham, Ontario L3R 1C8. Keep copies and proof of mailing (registered receipt).
- Provide a forwarding address for the final bill and any deposit refund; confirm whether you want Hydro One to perform a final meter read or if you will supply read information.
- Confirm account closure in writing and obtain a final account reference number or confirmation email/letter from Hydro One.
What happens when you cancel
When you close your Hydro One account the utility will arrange a final meter reading (you must give at least five business days’ notice for this). Your security deposit, if any, will be applied to the final bill; any overpayment plus interest is returned after account closure - typically within several weeks. If you participated in Budget Billing, Hydro One reconciles usage over the annual cycle; you may receive a final debit or credit following that reconciliation. Account access, online profile, and automatic payments will cease once the account is closed; Hydro One retains account records as required by policy and regulation.
Will I get a refund?
Security deposits are applied to outstanding balances and to the final bill; any remaining deposit plus accrued interest is refundable. Business security deposits are reviewed annually and may be refunded once a satisfactory payment history is established. Hydro One also provides customer-account credits under its service guarantees (for missed appointments, unreturned calls, or failure to connect service within specified timelines) - credits generally are $75 per incident up to an annual cap. Hydro One warns that unsolicited refund offers via text or email are scams; legitimate refunds are not issued through unexpected messages. See Hydro One’s Security Deposit Policy, Service Guarantees and Fraud Alerts for details.
Hydro One plans and pricing
| Plan | Period | Prices | Features |
|---|---|---|---|
| Time-of-Use (TOU) - Winter | Winter (Nov 1 - Apr 30) | 7.6 ¢/kWh (off-peak), 12.2 ¢/kWh (mid-peak), 15.8 ¢/kWh (on-peak) | Variable pricing based on time of day |
| Time-of-Use (TOU) - Summer | Summer (May 1 - Oct 31) | 7.6 ¢/kWh (off-peak), 12.2 ¢/kWh (mid-peak), 15.8 ¢/kWh (on-peak) | Variable pricing based on time of day |
| Ultra-Low Overnight (ULO) | Year-round | 2.8 ¢/kWh (ultra-low overnight), 7.6 ¢/kWh (weekend off-peak), 12.2 ¢/kWh (mid-peak), 28.4 ¢/kWh (on-peak) | Lowest overnight price, highest on-peak |
| Tiered Pricing - Winter | Winter (Nov 1 - Apr 30) | 9.3 ¢/kWh (Tier 1 up to 1,000 kWh), 11.0 ¢/kWh (Tier 2 above 1,000 kWh) | Flat pricing up to a threshold, then higher above |
| Tiered Pricing - Summer | Summer (May 1 - Oct 31) | 9.3 ¢/kWh (Tier 1 up to 600 kWh), 11.0 ¢/kWh (Tier 2 above 600 kWh) | Flat pricing up to a threshold, then higher above |
Hydro One follows the Ontario Energy Board’s Regulated Price Plan (RPP); electricity is billed per kWh under TOU, Tiered, or Ultra-Low Overnight plans rather than a fixed monthly rate.
Your consumer rights in Canada
Under Hydro One’s Conditions of Service and applicable Ontario regulation, customers must receive at least 23 days to pay a bill (3 days mailing plus 20 days payment) before late fees are applied; the typical late payment charge is 1.5% per month. Customers facing payment difficulty can contact Hydro One to discuss payment arrangements and are eligible to apply for government or charitable assistance programs such as LEAP or the Ontario Electricity Support Program. Hydro One may disconnect service for non-payment but must follow notice and procedural rules; customers should communicate early to avoid disconnection. Damage claims for property harm caused by Hydro One’s negligence are accepted subject to limitations (Hydro One excludes acts of God, animal interference, and indirect losses). For SMS communications, customers can opt out anytime (text STOP) and Hydro One’s SMS terms limit liability and disclaim warranties. The Ontario Electricity Rebate (23.5%) applies automatically or via self-declaration for eligible customers as specified by Hydro One.
Customer experiences
Public reviews vary. Employees and some customers report positive experiences - good pay and benefits for staff, supportive coworkers, and learning opportunities for entry-level roles. Conversely, reviews and forums also describe organizational bureaucracy, management and culture concerns, and complaints about unexplained high bills or slow resolution of high-usage disputes. When evaluating anecdotal reviews, consider whether the feedback relates to billing resolution, customer service response times, or employment conditions.
Documentation checklist
- Account number and recent bill(s)
- Government-issued photo ID showing the name on the account
- Written cancellation/request to close account (signed)
- Forwarding address for final bill and deposit refund
- Proof of move or tenancy end date (lease end, closing statement, etc.)
- Meter reading (if you will provide it) or permission for Hydro One to perform final read
- Copies of correspondence and registered-mail receipt
Common mistakes
Common errors include failing to give at least five business days’ notice for a final meter reading, not cancelling Budget Billing (which may delay reconciliation), not providing a forwarding address so refunds or final bills are delayed, and relying on phone-only confirmation without following up in writing. Another frequent problem is mistaking scam messages for legitimate refund notices - Hydro One advises that unsolicited text/email refund offers are fraudulent. Keep proof of cancellation (registered mail receipt and confirmation number) to avoid disputes.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Registered mail (written request to P.O. Box) | Security deposit applied to final bill; any excess refunded (with interest) - clear paper trail | Low - Medium (requires preparation and mailing) |
| Phone call to customer service | Can initiate cancellation and arrange final read; deposit handling same as written requests | Low (fast but get written confirmation) |
| Online account request | Convenient initiation; final billing and deposit refund handled per Hydro One policy | Low (ensure confirmation email and save copies) |
After cancelling
After you close your account expect a final bill reflecting usage to the final read date and application of any security deposit. Budget Billing customers should expect a reconciliation which may produce an additional charge or credit after the plan’s annual cycle. Hydro One states deposit refunds (or excess) plus interest are returned following account closure - typically within several weeks; for business deposits there may be an annual review before refund. If you do not receive a final bill or refund within the expected timeframe, contact Hydro One and provide your cancellation confirmation; retain your proof of mailing and account documents. For information on deposits, service guarantees and fraud alerts, see Hydro One’s published pages: Security Deposit Policy, Our Service Guarantees, and Fraud Alerts. For cancellation guidance summarized from independent sources see this guide: How to cancel Hydro One.
Address
Send billing and service correspondence (including cancellation notices) by registered mail to:
Hydro One Networks Inc.
P.O. Box 5700
Markham, Ontario L3R 1C8
Canada
Note: Hydro One’s head office is at 483 Bay Street, Toronto, but P.O. Box 5700 is the recommended address for billing and service correspondence, especially cancellations; use registered mail (raccomandata A/R) and keep your receipt.