Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Hyperoptic
Hythe House, 200 Shepherds Bush Road
W6 7NL London
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Hyperoptic service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Hyperoptic: Step-by-Step
What is Hyperoptic
Hyperoptic is a broadband internet service provider known for offering high‑speed fibre connections to residential and multi‑dwelling properties. The company primarily operates in the UK and publishes service information and support guidance on its website and help pages.
How to cancel Hyperoptic
You can initiate cancellation by contacting Hyperoptic customer service by phone, web support (for example the moving‑home support pages), or email. If you are moving and your new provider supports the industry "One Touch Switch" process, the new provider will notify Hyperoptic when their service activates and Hyperoptic will end your service on that activation date - this bypasses the usual 30‑day notice requirement. If you prefer documentary proof, send a cancellation letter by recorded delivery to the company address.
- Step 1 - Prepare account details: account name, address, account number and any contract or order references.
- Step 2 - Choose a cancellation route: call Hyperoptic (0333 332 1111), open a support request via their help site, email support, or arrange One Touch Switch through your new provider if moving.
- Step 3 - State your desired termination date: provide 30 days' notice if cancelling normally, or supply confirmation of the new provider activation date for One Touch Switch.
- Step 4 - Request written confirmation of the cancellation and any final balance; keep all confirmation emails/screenshots and, if used, keep the recorded‑delivery receipt.
What happens when you cancel
When a cancellation is processed your service will end on the agreed termination date: that is the end of the 30‑day notice period for a normal cancellation, or the new provider activation date for a One Touch Switch. Billing continues through the termination date and any outstanding balances remain payable. If you are still within a fixed‑term commitment you may be liable for early‑termination charges as set out in your contract. Check your account correspondence and the Terms of Service for any requirements about returning equipment or final account closure steps.
Will I get a refund?
Hyperoptic advertises a 30‑day "love‑it‑or‑leave‑it" trial for new customers during which you can cancel without exit fees. Outside that trial there is no published statutory 14‑day refund right on Hyperoptic's site; standard contractual cancellation terms apply and cancelling a fixed‑term package early can trigger charges for remaining months plus any outstanding sums. There is no clear public statement of other refund entitlements beyond the 30‑day period.
Hyperoptic plans and pricing
| Plan | Typical speed | Price (CAD) |
|---|---|---|
| Entry | Varies | Varies |
| Standard | Varies | Varies |
| Premium | Varies | Varies |
Your consumer rights in Canada
Canadian consumer protection is governed by federal and provincial statutes and can include cooling‑off periods and rules on unfair practices. Hyperoptic’s own materials do not explicitly reference Canadian statutory rights; where the provider offers a 30‑day trial this may be stronger than some provincial minimums but does not replace or remove any statutory protections you have under Canadian law. If you are in Canada and have a dispute about billing or cancellation, consult your provincial consumer protection office or seek advice from the Government of Canada guidance on consumer protection.
Customer experiences
Reviews are mixed. Many customers (notably on Trustpilot) praise helpful customer service, straightforward setup and reliable high‑speed connections. Other users (notably on community forums such as Reddit) report outages, inconsistent speeds compared with plan claims, and difficulties with installation or account transfers when moving. These varied experiences suggest service quality and support responsiveness can differ by location and specific circumstances.
Documentation checklist
- Account name and number, service address, contact details.
- Contract or welcome email showing start date and any commitment term.
- Recent bills or payment receipts and outstanding balance information.
- Proof of move or new provider activation (for One Touch Switch) if applicable.
- All correspondence (emails, chat transcripts, screenshots) and any recorded‑delivery receipt if you send a letter.
Common mistakes
Customers commonly assume a cancellation can be effective immediately without giving the required notice - Hyperoptic requires 30 days' notice unless you use One Touch Switch for a move. People also assume that moving automatically cancels a contract without coordinating with a new provider; the One Touch Switch process must be triggered by the incoming provider. Another frequent issue is not obtaining written confirmation of the termination date or failing to keep receipts and confirmation messages, which complicates disputes about final charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Phone (customer service) | Subject to the 30‑day trial; otherwise refunds follow contract terms | Low to moderate |
| Web support / moving‑home support | Subject to the 30‑day trial; otherwise refunds follow contract terms | Low to moderate |
| Subject to the 30‑day trial; otherwise refunds follow contract terms | Moderate | |
| One Touch Switch (via new provider) | Follows standard refund/cancellation terms; bypasses the 30‑day notice requirement for end date | Low (if new provider supports the process) |
| Recorded‑delivery letter | Subject to the 30‑day trial; otherwise refunds follow contract terms | Moderate (provides proof) |
After cancelling
After you cancel, keep confirmation emails, final invoices and any delivery receipts until any pending billing matters are resolved. If you need support or to escalate a dispute, the following resources can help: Hyperoptic general help pages, third‑party cancellation guides, customer review pages for context, and Canadian consumer protection resources. Useful links: Hyperoptic Help - General Enquiries, Third‑party cancellation guide (emma‑app), Trustpilot Hyperoptic reviews, Hyperoptic community on Reddit, and Government of Canada - Consumer Protection.
Address
Hythe House, 200 Shepherds Bush Road, London W6 7NL, United Kingdom