Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Justhost
5335 Gate Pkwy, 2nd Floor
32256 Jacksonville
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Justhost service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Justhost: Easy Method
What is Justhost
Justhost is a web hosting provider offering shared, VPS, and dedicated hosting plans, cPanel-based management, and related domain and add-on services. The company operates a U.S.-focused platform (Just Host / JustHost) and an international brand (Just‑hosting / just.hosting) with separate customer support and billing arrangements.
How to cancel Justhost
Cancellation methods differ by platform and market. Below are practical steps to follow based on the available contacts and policies.
- Just Host (U.S.): Call (888) 755‑7585 or use the online live chat to request cancellation. Ask the agent to confirm that the account is cancelled and that auto‑renewal is disabled; request written confirmation or a cancellation reference number.
- Just‑hosting (international): Send a clear cancellation and refund request email to info@just.hosting. Include your account ID, domain(s), invoice number(s), and the date you want the service terminated.
- If you purchased via App Store or Google Play: check the relevant store’s purchase and refund procedures (Apple/Google handle in‑app purchases). JustHost’s public terms do not describe a separate App Store / Google Play cancellation flow, so follow the store’s instructions for refunds or cancellations.
- Before submitting any cancellation request, back up all website files, databases and email - JustHost states that content is permanently removed after cancellation.
What happens when you cancel
When your JustHost account is cancelled the provider may permanently remove site files, databases, email content and control‑panel access. Auto‑renewal should be stopped once the cancellation is confirmed; however, domains and certain add‑ons may be handled separately and might remain active or continue billing depending on how they were purchased. Because deletion is permanent, create local backups of all content, export DNS and registrar settings, and make note of any domain transfer requirements before cancelling.
Will I get a refund?
Refund eligibility depends on which JustHost brand and timing apply. For the U.S. Just Host platform there is a 30‑day money‑back guarantee for hosting fees: if you cancel within 30 days you may receive a full refund of hosting charges (domains and some add‑ons are excluded); after 30 days refunds are generally not offered. For the international Just‑hosting service, full refunds are allowed if 15 days or fewer have passed since payment; after that, prorated refunds for unused service time may be available in minimum one‑month increments. Domains and certain services are typically excluded from refunds. International refund requests are handled via email to info@just.hosting, and the company states refunds can take up to 14 days plus any additional payment processing time.
Justhost plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Shared - BASIC | CA$5.43 | Monthly | 50 GB storage, Unlimited bandwidth, cPanel, 1 website |
| Shared - PLUS / PRIME | CA$9.55 | Monthly | 150 GB storage (PLUS) / Unlimited storage (PRIME), Unlimited bandwidth, cPanel |
| VPS - Standard | CA$27.46 | Monthly | 30 GB storage, 2 CPU cores, 2 GB RAM |
| VPS - Enhanced | CA$41.20 | Monthly | 60 GB storage, 2 CPU cores, 4 GB RAM |
| VPS - Premium | CA$61.80 | Monthly | 120 GB storage, 3 CPU cores, 6 GB RAM |
| VPS - Ultimate | CA$82.41 | Monthly | 240 GB storage, 4 CPU cores, 8 GB RAM |
| Dedicated - STANDARD | CA$109.88 | Monthly | 500 GB storage, 4 GB RAM |
| Dedicated - ENHANCED | CA$137.35 | Monthly | 1000 GB storage, 8 GB RAM |
| Dedicated - PREMIUM | CA$164.82 | Monthly | 1000 GB storage, 16 GB RAM |
Your consumer rights in Canada
Canadian consumer protections for digital services vary by province and by how the purchase was made. If you purchased a JustHost product through the Apple App Store or Google Play, the store’s mandatory refund and cancellation rules may apply, and some provincial statutes provide short mandatory cancellation periods (for example, certain provinces provide a limited “cooling‑off” or cancellation window). JustHost’s publicly available terms do not describe an App Store / Google Play cancellation flow, so confirm your rights with the app store, review your provincial consumer‑protection rules (such as Ontario’s Consumer Protection Act and similar statutes), and keep records of purchase and communications when pursuing refunds or disputes in Canada.
Customer experiences
Public reviews show a mix of experiences. Positive comments often highlight competitive pricing, a familiar cPanel interface, and instances of helpful and knowledgeable support staff who resolved technical issues efficiently. Negative feedback frequently cites inconsistent customer service, challenges with migrations, unexpected renewal charges, account lockouts or deactivations, delays or refusals for refunds, and problems regaining access to sites or email. These mixed reports suggest outcomes can vary by case and by which support channel you use.
Documentation checklist
- Account username/customer ID and registered email address
- Invoice numbers and proof of payment (receipts, credit card statements)
- Domain registration details and registrar access (if you own the domain)
- Backups of site files, databases, and exported email archives
- Screenshots or transcripts of chats and any cancellation confirmations
- Written refund request (email text) and date sent
- Payment method details and card/bank contact info in case of charge disputes
Common mistakes
Avoid assuming that cancelling hosting automatically stops all related services - domains, SSLs and third‑party add‑ons may need separate action or transfer. A frequent error is not backing up website files and email before cancellation, which can lead to permanent data loss. Some customers expect refunds to be issued automatically; instead, follow the correct channel (phone/chat for U.S., email for international) and retain proof of your request. Another common issue is waiting past the stated refund window; providers often deny refunds after the stated period, so act promptly if you want a refund.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Phone (U.S. support) | Possible - 30‑day money‑back for hosting fees; domains/add‑ons excluded | Medium - requires calling; mixed support reports |
| Live chat | Possible - can request cancellation/refund within provider windows | Medium - convenient but outcomes vary by agent |
| Email (info@just.hosting) | International policy: full refund ≤15 days; prorated thereafter (exclusions apply) | Low - Medium - documented trail; refund processing can take up to 14 days plus processing time |
| App Store / Google Play | Depends on store policy - refunds handled by the store, not described in JustHost terms | Varies - no JustHost-specific flow; may be more difficult if store rules are strict |
After cancelling
Keep written confirmation of cancellation and any refund correspondence. If you requested a refund, monitor the original payment method and allow the stated processing window; if a refund does not appear, contact the payment provider or card issuer with your documentation. If you own domains, verify whether they remain registered to you and transfer them to another registrar if needed. For reference, Just Host’s U.S. user agreement is available at justhost.com - User Agreement, and the international refund and cancellation policy is at just.hosting - Refund & Cancellation Policy.
Address
For formal notices or legal correspondence, send to:
Just Host Inc., Attn: Legal Department, 5335 Gate Pkwy, 2nd Floor, Jacksonville, FL 32256, USA. The provider's guidance indicates certified mail (raccomandata A/R) for formal notices where applicable; you may also use the corporate office address above for correspondence.