Cancellation service N°1 in unspecified postal address
Contract number:
To the attention of:
Cancellation Department – Kinetic
Delivery to the address provided on the website (regular or first‑class mail)
unspecified postal address unspecified postal address
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Kinetic service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Kinetic: Easy Method
What is Kinetic
Kinetic is a fitness brand that operates both a digital app subscription (Kinetic Fit) and physical studio memberships (Kinetic Fitness Canada). The app offers in‑app subscriptions with training plans, workouts and third‑party trainer support; the studio side sells monthly, multi‑month and annual memberships and class passes.
How to cancel Kinetic
- Web / member area: Log into the member‑only area, go to “My Membership” and cancel auto‑renew before your subscription period ends.
- App Store (iOS): If you subscribed through Apple, cancel through your Apple subscriptions (Settings → your name → Subscriptions) or use reportaproblem.apple.com for accidental charges.
- Google Play (Android): If you subscribed through Google Play, cancel from Google Play > Payments & subscriptions > Subscriptions (or see Google Play subscriptions help).
- Written notice by mail: If your contract or the terms require written notice, send a signed cancellation letter by regular or first‑class mail to the address shown on Kinetic’s website (see the Address section below). Use tracked/registered mail for proof of delivery when possible.
What happens when you cancel
When you cancel, auto‑renewal is stopped so you will not be charged at the next renewal date. Typically you keep access for the remainder of the paid period (e.g., until the month or quarter you paid for ends). Kinetic may retain account and workout data per its privacy policy; check your account settings or contact support to request data deletion if needed. Class passes or prepaid classes normally remain valid according to their stated expiry or transfer rules.
Will I get a refund?
Kinetic’s stated policy is that memberships and in‑app subscriptions do not receive refunds or credits for partial subscription periods and memberships auto‑renew unless canceled. Live education events/workshops are non‑refundable but may be transferable at Kinetic’s discretion with a $50 fee if the transfer is requested at least two weeks before the event. Online personal training is non‑refundable.
Provincial cooling‑off rights may override this in some cases: for example, under Ontario consumer protection rules you generally have 10 days after receiving a written fitness contract to cancel for any reason and receive a refund (seller must typically refund within about 15 days). Nova Scotia provides a 5‑day cooling‑off period for gym/fitness memberships. Purchases made via Apple or Google Play are handled under Apple/Google refund procedures rather than by Kinetic; use the app‑store refund processes for those purchases and report accidental subscriptions to Apple or to Google Play support.
Kinetic plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Kinetic Fit - Smart (in‑app subscription) | C$9.99 / month or C$24.99 / quarter | Monthly / Quarterly | All training plans, hundreds of workouts, third‑party smart‑trainer support, advanced analytics |
| Kinetic Fitness (Canada studio) - Intro Month | C$115 + HST | One‑time (first month) | Standard membership access |
| Kinetic Fitness - 1 Month Membership | C$180 + HST | Monthly | Full membership access |
| Kinetic Fitness - 3 Months Membership | C$499 + HST | Quarterly | Full membership access |
| Kinetic Fitness - 6 Months Membership | C$860 + HST | Semi‑annual | Full membership access |
| Kinetic Fitness - Annual Membership | C$1,600 + HST | Annual | Full membership access |
| Kinetic Fitness - 10 Class Pass | C$200 + HST | Pre‑paid pass | 10 classes |
| Kinetic Fitness - 20 Class Pass | C$380 + HST | Pre‑paid pass | 20 classes |
Your consumer rights in Canada
Consumer protection for fitness contracts varies by province. Ontario law generally gives you a 10‑day cooling‑off period on personal development/fitness contracts signed in writing; the seller must refund within about 15 days. Nova Scotia provides a 5‑day right to cancel gym/fitness memberships. These provincial rules can affect studio contracts purchased directly from Kinetic but typically do not apply to subscriptions purchased through Apple or Google Play. Always read the written contract and your province’s consumer protection guidance - for Ontario see the provincial consumer protection pages (for example, Ontario Consumer Protection).
Customer experiences
Available online review data for Kinetic Canada is limited. There are no clear, recent Trustpilot or ProductReview.ca listings specific to Kinetic (Canada). Some unrelated services carrying the Kinetic name show positive support and usability comments, while older Reddit posts about Kinetic app versions (not Canada‑specific) mention occasional crashes or availability issues. No widespread, Canada‑specific complaints are evident from the sources reviewed.
Documentation checklist
- Account email and username, membership or subscription ID
- Receipt or proof of purchase showing date and amount
- Copy of the signed contract (if studio membership)
- Cancellation request text (dated and signed if mailed)
- Tracking number / proof of delivery if you send mail
- Screenshots of in‑app subscription page, bank or card charge entries, and any correspondence with support
Common mistakes
Common errors include cancelling in the wrong place (for example cancelling an app account but not the App Store subscription), missing the renewal deadline and being charged for another period, or sending an email when the contract requires written notice by regular/first‑class mail. Another frequent issue is assuming a partial‑period refund will be granted - Kinetic’s published policy is no refunds for partial periods except where provincial law (cooling‑off) or app‑store rules apply. To avoid disputes, always keep a dated copy of your cancellation notice and proof of delivery.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (member area) | Generally no partial‑period refunds; stops future renewals | Low - cancel in “My Membership” |
| App Store (Apple) | Refunds handled by Apple (accidental charges may be refunded) | Medium - use Apple subscriptions or reportaproblem.apple.com |
| Google Play | Refunds handled by Google Play per their policies | Medium - cancel via Google Play subscriptions |
| Written mail to Kinetic (contract requirement) | Generally no refund for partial periods; provincial cooling‑off rights may apply | Medium - prepare signed letter and keep proof of delivery |
After cancelling
After you cancel, keep written confirmation or screenshots showing the cancellation, and check that your payment method is not charged at the next renewal date. If you subscribed via Apple or Google Play and believe you are due a refund, follow Apple’s or Google’s refund process. If you believe Kinetic has breached provincial consumer law (for example, not honoring a valid cooling‑off cancellation), contact your provincial consumer protection office for guidance and include copies of your contract and proof of delivery.
Useful links: Apple report a problem - reportaproblem.apple.com; Google Play subscriptions help - support.google.com/googleplay; Ontario consumer protection - ontario.ca/page/consumer-protection.
Address
Contract terms require cancellation notices to be sent by regular mail or first‑class mail to the postal address shown on Kinetic’s website. No specific postal address is listed in the public terms we reviewed, so locate the contact or legal address on Kinetic’s official website and send your signed cancellation letter there. For your records, send by tracked/registered mail when possible and retain the tracking number and a dated copy of the letter as proof of delivery.