Cancellation service N°1 in Nederland
Contract number:
To the attention of:
Cancellation Department – Kpn
Weena 505
3013 AL Rotterdam
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Kpn service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Kpn: Easy Method
What is Kpn
KPN is a major Dutch telecommunications provider offering internet, TV, mobile and related services (including XS4ALL). Although based in the Netherlands, KPN’s roaming and prepaid bundles can be used in Canada; the company’s support and policies are primarily documented on KPN’s Netherlands sites.
How to cancel Kpn
- Online form: Start at KPN’s cancellation page (kpn.com/opzeggen) and complete the specific cancellation form for the service you want to end. Note KPN states the cancellation is only final after a confirmation phone call from KPN.
- Phone: Request a callback via the site or call KPN during business hours (Mon - Fri 08:00 - 18:00, Sat 08:00 - 17:00) to cancel by phone; keep the agent’s name and call timestamp.
- Registered post / third parties: If you prefer or if KPN is hard to reach, some customers use registered-letter services or third-party cancellers (for example Dyme) that send a registered notice on your behalf.
- Timing and costs: Observe the one‑month notice period after your contract end date; cancelling before the contract end can trigger an early termination fee (“afkoopsom”).
- Emigration or special cases: For contract termination due to moving abroad, follow KPN’s documentation process (send required proof by post if requested) and keep copies of what you sent and when.
What happens when you cancel
When KPN accepts a cancellation it will stop future renewals and schedule the service end per the contract terms (typically one-month notice after contract end). Access to services (internet, TV, mobile) will continue until the agreed end date unless otherwise specified. Any equipment return requirements (modem, set-top box) remain your responsibility and may affect final billing if items are not returned. KPN may require a confirmation phone call to finalize cancellation - without this, a submitted form may not complete the process.
Will I get a refund?
KPN does not publish a simple, universal refund policy for all cancellation scenarios. There is no verified 14‑day automatic free‑trial/refund rule for Canadian customers. Refunds or credits depend on the reason for cancellation, the timing (early termination may require paying an "afkoopsom" equal to remainder of the contract), and whether KPN accepts documentation (for example, proof of emigration). Third‑party cancellation services sometimes promise a refund of their own fee if they fail to cancel within a stated period (Dyme advertises a refund of its fee if cancellation isn’t processed within 30 days), but that is a refund from the third party, not from KPN. Community reports indicate some customers have continued to receive bills after submitting cancellation and had to escalate to obtain credits, so refunds are not guaranteed and may require follow up.
Kpn plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Supervoordeelland 100 (MB/min/sms) | €9.99 | One‑time bundle | 100 MB data, minutes, and SMS for use in Canada |
| Supervoordeelland 2000 (MB/min/sms) | €29.99 | One‑time bundle | 2,000 MB data, minutes, and SMS for use in Canada |
| Voordeel Data 2000 (data‑only) | €19.99 | One‑time bundle | 2,000 MB data only for use in Canada |
| Without bundle - internet (pay‑per‑use) | €2.50/MB | Per MB | Pay‑per‑MB internet rate in Canada |
| Without bundle - outgoing calls | €1.00/min | Per minute | Calls made from Canada |
| Without bundle - receiving calls | €0.50/min | Per minute | Calls received in Canada |
| Without bundle - SMS sending | €0.30/SMS | Per SMS | SMS sent from Canada |
Prices are shown in euros; convert to Canadian dollars using the current EUR→CAD exchange rate at time of purchase.
Your consumer rights in Canada
There is no Canada‑specific KPN policy available; as a Canadian consumer you should rely on Canadian consumer protection frameworks. Federal and provincial laws (for example, the Competition Bureau’s rules and provincial consumer protection/fair‑trading acts) require that sellers disclose subscription terms clearly and prohibit misleading practices. If KPN’s behaviour appears misleading or billing continues after valid cancellation, you may have remedies under provincial law or by disputing charges through your bank or credit card issuer. Because KPN is a foreign company, enforcement can be more complex - preserve documentation, use registered delivery, and consider contacting provincial consumer protection offices or the Competition Bureau for advice.
Customer experiences
Reviews are mixed. Some customers praise KPN for quick installation and proactive repair/maintenance after ordering. However, many complaints focus on billing problems after cancellation (continued invoices, charges months later), long waits and unhelpful interactions with customer service, and intermittent connectivity. Several users report inconsistent guidance when emigrating or providing documentation, and some feel language or communication issues complicated resolution. These patterns suggest extra care: document every step and verify cancellations in writing.
Documentation checklist
- Contract or customer number and service details (account ID, service type)
- Date and method of each cancellation attempt (online form submission confirmation, timestamps)
- Name of KPN agent and time of confirmation phone call; record reference or ticket numbers
- Copies of any proof required for special termination (emigration documents, deregistration)
- Receipts for registered post (if used) and copies of letters sent
- Final bill and last payment receipts, modem/box return tracking numbers
Common mistakes
Failing to complete the entire process is a frequent error: because KPN may require a confirmation phone call after an online cancellation form, users who do not answer or note the confirmation can assume cancellation didn’t complete. Another common issue is not documenting the cancellation; without proof (ticket numbers, registered‑mail receipts, or call details) it is harder to dispute later bills. Customers sometimes expect automatic refunds or assume app‑store cancellations apply - KPN does not appear to support cancellations via App Store/Google Play for its core services. Finally, ignoring the contract end date and notice periods can lead to unexpected "afkoopsom" charges if you terminate early.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online cancellation form (KPN site) | Possible but not guaranteed; no standard automatic refund policy; early termination fees may apply | Medium - requires confirmation phone call and follow up |
| Phone cancellation | Same as online - refunds depend on contract terms and case circumstances | Low - Medium - subject to wait times and agent handling |
| Registered letter / third‑party service (Dyme, TerminationExperts) | Refund of third‑party fee may be available from the service if they fail; KPN refunds still depend on contract | Low for the user (service handles paperwork) but may incur third‑party fees |
After cancelling
After you submit cancellation, keep copies of confirmations, the date KPN accepts the cancellation, and any return instructions. If billing continues, immediately contact KPN with your documentation; if unresolved, dispute charges with your financial institution and escalate to provincial consumer protection. Helpful resources: KPN’s cancellation page (kpn.com/opzeggen), a third‑party cancellation overview (Dyme), and the KPN community forum for similar cases (community.kpn.com). Keep any dispute timelines in mind when contacting your bank or consumer protection agency.
Address
For standard cancellations or postal correspondence, use KPN’s Rotterdam address: Weena 505, 3013 AL Rotterdam, Nederland. If you prefer registered post (recommended when documenting cancellations), send by a traceable/return‑receipt method. For contract termination due to emigration, KPN has advised sending required documentation by post (in some cases to Postbus 235); keep copies and return receipts when you mail documents.