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Cancellation service #1 in Canada
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I hereby notify you of my decision to terminate the contract relating to the Ooma service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ooma: Easy Method
What is Ooma
Ooma is a provider of internet-based phone and security services for residential and business customers in Canada and elsewhere. Its offerings include free and paid home-phone plans, business phone systems, and self-installed home security monitoring, typically using Ooma hardware (for example, the Ooma Telo) or mobile apps to place and receive calls and manage features.
This guide explains how to cancel Ooma services in Canada, what to expect about access and refunds, consumer rights, common pitfalls, and practical next steps.
How to cancel Ooma
- Contact Ooma Customer Care directly (phone or website portal) to request cancellation - there is no in-app cancellation via the App Store or Google Play; app-store subscriptions require you to contact Ooma Customer Care. Use the Ooma Canadian support pages such as Terms & Conditions for details and contact links.
- If cancelling directly with Ooma on the web or by phone, termination normally becomes effective five (5) working days after Ooma receives your request unless a minimum term applies; ask the agent for the effective date and written confirmation.
- For self‑installed Ooma Home Security, you may terminate by written notice through your account on the website or by contacting Ooma; written notice must be provided at least thirty (30) days before the renewal date - see Self‑Installed Security Agreement.
- If you prefer paper, send a registered mail cancellation (raccomandata A/R) to Ooma’s billing address; note that per common registered-mail rules the notice is often deemed given on the third day after mailing. The address: Ooma, Inc., c/o Billing Department, 525 Almanor Ave, Suite 200, Sunnyvale, CA 94085.
- When you request cancellation, ask for a return authorization (RA) if you purchased equipment from Ooma, confirm any deadlines (e.g., must terminate within 30 days to qualify for equipment refund), and obtain a written cancellation confirmation or reference number.
What happens when you cancel
After Ooma processes a cancellation request made directly with Customer Care, service termination generally becomes effective five working days after the request (unless your agreement includes a minimum term that changes timing). During that period you should continue to have service unless Ooma advises otherwise. Any scheduled renewals will not be processed after the effective termination date, but confirm the exact date with the agent and obtain written proof.
Account data such as call logs, voicemail messages, and account settings may be retained according to Ooma’s policies; ask Customer Care how long data is kept and whether you should export or save any needed information before the effective cancellation date. If you have ported a phone number, confirm whether the number will be released immediately or held for a period and that you have the necessary port‑out authorization to move the number to another provider.
Will I get a refund?
Ooma’s standard policy is that service charges, taxes, fees, and prepaid balances are non‑refundable; there are no refunds for unused service terms. However, equipment purchased directly from Ooma may be eligible for a full refund if you meet all return conditions: you must terminate your account within 30 days of receipt of the equipment, obtain a return authorization, return the equipment (in original condition, packaging preferred) within 14 days after termination, include proof of purchase, and pay the return shipping. Always obtain explicit return instructions and an RA number before shipping.
Because provincial consumer protection rules can affect refund obligations, if you believe a refund or credit is owed (for example, incorrect billing or an automatic upgrade charged without consent), document communications and, if unresolved, consider contacting your provincial consumer protection office or a dispute-resolution service.
Ooma plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Ooma Basic (Home Phone) | C$0.00/month | Monthly | Free home phone service (plus taxes and fees), includes nationwide calling to Canada, voicemail, caller ID, call waiting, 911 service |
| Ooma Premier (Home Phone) | C$9.99/month | Monthly | Includes everything in Basic plus free calling to U.S., Canada, Puerto Rico, Mexico; advanced call blocking; instant second line; voicemail-to-email; mobile app calling, and more |
| Ooma Home Security - Monitor Plan | C$0.00/month | Monthly | Unlimited sensors, real-time notifications, app dashboard; no professional monitoring |
| Ooma Home Security - Secure Plan | C$6.99/month | Monthly | Includes all Monitor Plan features plus remote siren, remote 911, phone/text/email notifications, auto arm/disarm |
| Ooma Home Security - Pro Secure Plan | C$19.99/month | Monthly | All Secure Plan features plus professional monitoring |
| Ooma Enterprise - Standard (per user) | C$29.99/month | Monthly | Crystal-clear voice, 50+ calling features, virtual receptionist, audio meetings, text messaging, hot desking, unlimited calling in U.S./Canada/Mexico |
| Ooma Enterprise - Enhanced (per user) | C$34.99/month | Monthly | Everything in Standard plus video meetings, unlimited virtual fax, voicemail transcription, CRM integration, business analytics, enhanced messaging |
| Ooma Enterprise - Call Center (per user) | C$64.99/month | Monthly | All Enhanced features plus ACD, IVR, call queues, skills-based routing, callbacks, reporting, wallboards |
| Ooma Office Essentials (Business, per user) | C$24.95/month | Monthly | User extension with local number and unlimited calling to U.S., Canada, Mexico, Puerto Rico |
| Ooma Office Pro (Business, per user) | C$29.95/month | Monthly | Includes Office Essentials plus meetings, call recording, voicemail transcription, enhanced call blocking |
| Ooma Office Pro Plus (Business, per user) | C$34.95/month | Monthly | Includes Pro features plus hot-desking, call queues, CRM integration |
Hardware and accessory pricing (for example, Ooma Telo devices) appears on the official Canadian site; taxes and fees apply and may vary by location. See Ooma’s website for the most current Canadian pricing and promotions.
Your consumer rights in Canada
Canadian consumer protection law requires clear, fair cancellation processes and honest advertising. For recurring services, regulators expect that cancellation methods are reasonably accessible and that automatic renewals or enrolments are clearly disclosed and consented to. A requirement to phone exclusively to cancel or a lack of an online cancellation option can raise concerns under provincial rules if that method is not clearly disclosed at sale.
Policies about returning equipment, restocking fees, and shipping costs must be disclosed under provincial consumer protection rules; failing to disclose conditions such as mandatory returns of “free” devices or charges tied to returns can be considered unfair or misleading. Automatic upgrades or charges without clear, informed consent may violate rules on automatic renewals and unfair business practices. If in doubt, keep records of offers, confirmations, invoices, and communications and consult your provincial consumer affairs office for advice or to lodge a complaint.
Customer experiences
Public reviews for Ooma present a mixed picture. Many customers praise the Ooma Telo and home services for excellent call quality, easy setup, low monthly costs, helpful mobile app features, and generally good value; some Best Buy Canada and Ooma site reviews report quick setup and effective customer service for porting and technical help.
Conversely, numerous complaints appear on review platforms such as Trustpilot, AllReviews, TopConsumerReviews, and the BBB in Canada. Common reported issues include perceived poor customer support, billing disputes, difficulty contacting the company, challenges cancelling service, unexpected charges or automatic upgrades, and disputes over returning devices. These mixed experiences make it important to document all communications, confirm the effective cancellation date, and retain proof of shipment if you return equipment.
Documentation checklist
- Account number and account holder name; phone number(s) on the account
- Proof of purchase/receipt for any Ooma hardware
- Written cancellation confirmation or reference number from Ooma
- Return authorization (RA) number and return instructions if returning equipment
- Shipping tracking numbers and proof of delivery for returned hardware
- Screenshots or copies of billing, invoices, automatic‑renewal notifications, and any chat or email communications
- If porting a number, port‑out authorization and the new provider’s porting instructions
Common mistakes
One common mistake is attempting to cancel through the App Store or Google Play; Ooma does not support in-app cancellations, so you must contact Ooma Customer Care directly to stop service. Another frequent issue is failing to obtain or retain written confirmation of cancellation and an effective termination date - without that, customers report continued billing disputes. Customers also sometimes neglect to request or obtain a return authorization before shipping equipment, which can cause the return to be rejected or delays in refunds. Finally, missing the 30‑day written notice requirement for self‑installed security renewals can result in an unexpected renewal.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Phone / Ooma website (Customer Care) | Equipment refund possible if you meet return-window and RA conditions; service fees generally non‑refundable | Moderate - requires contacting Customer Care; termination typically effective in 5 working days |
| In-app (App Store / Google Play) | No - Ooma does not support in-app cancellation; you must contact Ooma directly to cancel and address refunds | High - cannot cancel inside the app; you must contact Ooma Customer Care, which some customers find difficult |
| Registered mail (raccomandata A/R) to billing address | Same refund rules apply; provides paper proof of notice and a clear mailing timestamp | Low-to-moderate - reliable proof of mailed notice; may be slower (notice often deemed given on day 3 after mailing) |
| Self‑installed security written notice via account | Equipment refund rules separate; must give at least 30 days’ written notice before renewal to avoid automatic renewal | Moderate - requires timely written notice and confirmation |
After cancelling
After you cancel, keep the written confirmation, cancellation reference number, and tracking info for any returned hardware. If you returned equipment, retain proof of shipment and delivery until any promised refund posts. If billing continues or you experience disputes, escalate through Ooma’s customer-care channels and, if unresolved, contact your provincial consumer protection office or consider filing a complaint with a consumer‑protection agency or the Better Business Bureau.
Useful links: Ooma Terms & Conditions (ooma.ca/termsandconditions), Self‑Installed Security Agreement (ooma.ca/legal/self-installed-security-system-agreement), and Ooma support pages available from Ooma’s Canadian site for contact details and support options.
Address
Ooma, Inc., c/o Billing Department, 525 Almanor Ave, Suite 200, Sunnyvale, CA 94085