Cancellation service N°1 in Philippines
Contract number:
To the attention of:
Cancellation Department – Pldt
Ramon Cojuangco Building, Makati Ave., corner Ayala Ave., Legaspi Village
1200 Makati City
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Pldt service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Pldt: Easy Method
What is Pldt
PLDT is the largest telecommunications and internet service provider in the Philippines, offering consumer and business broadband, voice, and related services. It operates fixed-line and fiber networks and manages customer accounts, equipment provisioning, and billing from the Philippines.
How to cancel Pldt
- Contact PLDT to request disconnection - you can call the hotline (171), visit a local PLDT branch in person, or submit a signed request form; PLDT also documents an online disconnection support process (Disconnection Support).
- Fill out and sign the termination/disconnection request form and provide the required identification and account details.
- Settle all outstanding balances and any applicable Pre‑Termination Fee (PTF) if you are still within a lock‑in period - the PTF is equal to three times the monthly service fee when the lock‑in applies (PLDT disconnection info).
- Return PLDT equipment (modem, cables, telephone devices) as instructed and keep receipts or proof of equipment return.
- Submit proof of payment and keep confirmation; disconnection is typically processed within a few days after payment confirmation, though some cases take longer (processing windows reported from 3 days to 1 - 3 weeks depending on case) (Disconnection Support, procedural guide).
- For formal proof and to reduce dispute risk, consider sending the termination letter via registered mail (recommended address below) and keep the mailing receipt.
What happens when you cancel
When PLDT processes a cancellation, service access is terminated and automatic renewals stop. Your account will be finalized after all charges, fees, and equipment obligations are resolved. Data associated with the service (such as stored voicemail or account settings) may be deleted according to PLDT policies once the account is closed.
If there are unpaid invoices, PLDT may continue to apply billing rules including delinquency charges; their terms note a 1% monthly delinquency on outstanding charges if unpaid 30 days past invoice date (terms and conditions).
Will I get a refund?
Refunds are generally available when the cancellation is due to provider fault (for example, inability to provide the service or installation). Under Canadian consumer-protection and CRTC policy, prorated refunds should be provided for prepaid services that are cancelled (CRTC guidance).
However, multiple customer reports indicate delays and follow‑up are often required: some users report waiting weeks for refunds, and one FOI response showed promises of 3 - 5 day refunds that took longer in practice. If your account shows a negative balance (refund due), be prepared to follow up in person and retain proof of approvals and bank credit timelines (FOI report, user reports online).
PLDT plans and pricing
| Plan | Price (CAD) |
|---|---|
| All PLDT consumer plans | Varies |
PLDT lists prices in Philippine pesos (PHP); no official CAD-priced plans were found. If you need a CAD comparison, convert published PHP prices using current exchange rates or contact PLDT Global for enterprise/global inquiries.
Your consumer rights in Canada
If you are a Canadian consumer, the CRTC requires service providers to stop billing and issue prorated refunds for cancelled prepaid services; this applies when services are not delivered or are cancelled mid‑period (CRTC policy). Some contracts and providers also offer a satisfaction guarantee or cooling‑off period (commonly 15 - 30 days) during which cancellation may incur minimal penalties (general guidance).
Early termination fees are permitted in Canada but must be clearly disclosed in the contract, and many jurisdictions expect those fees to decline over time; always ask for a clear, written breakdown of any early termination or pre‑termination fees before paying.
Customer experiences
Public reviews and forums show many customers report unreliable connections, slow speeds, and long outages. Technical fixes and technician visits are often reported to take days, weeks, or sometimes months. Customers also describe long hold times, unhelpful support, and broken promises from agents and chatbots (Trustpilot).
Regarding cancellations and refunds, reports are mixed: some customers obtain finalization and refunds without issue, but a sizeable number report delays, the need for in‑person follow‑up, and difficulty disputing pre‑termination fees when the service was not available.
Documentation checklist
- Valid photo ID (principal account holder)
- Signed disconnection/termination request form or written termination letter
- Account number and billing details (latest invoice)
- Proof of payment for final bill or PTF (bank receipt, transaction confirmation)
- Equipment to be returned (modem, cables, telephone) and a record/receipt of return
- Copies of any chat, email, or technician appointment confirmations; registered mail receipt if used
Common mistakes
Common errors include assuming cancellation is complete without written confirmation or a disconnection receipt; not settling outstanding balances or misunderstanding the PTF when inside a lock‑in; failing to return equipment (which can lead to equipment charges); and relying solely on chatbots or a single phone call without keeping proof. For example, a customer who cancels but does not return the modem may later be billed for unreturned equipment, and another who cancels without proof of payment experienced delayed disconnection and continued billing.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Phone hotline (171) | Possible but may require follow‑up and proof; refund timelines vary | Medium - often long hold times and variable agent quality |
| Branch visit (in person) | Possible to resolve on the spot if payments and equipment are in order | Medium‑High - requires time, paperwork, and equipment return |
| Registered mail to PLDT (formal) | Provides stronger proof and is useful if disputes arise; refund subject to usual rules | Low‑Medium - slower processing but better documentary evidence |
| Online form / email | Varies - can be slower or unreliable according to some reports | High - risk of no response or delayed handling |
After cancelling
After you submit a cancellation request, keep all receipts and written confirmations. Monitor your bank or card for any refunds and your account for final invoices or outstanding charges. If you believe you are owed a prorated refund (for service not provided), cite CRTC guidance when corresponding from Canada and keep all documentation. Useful links: PLDT disconnection support (Disconnection Support), PLDT terms (Terms & Conditions), and CRTC consumer guidance (CRTC refund policy).
Address
For registered-mail cancellations or formal correspondence, you can address letters to: Ramon Cojuangco Building, Makati Ave., corner Ayala Ave., Legaspi Village, Makati City, Metro Manila 1200, Philippines. Consider sending termination letters by registered mail (raccomandata A/R) and keeping the mailing receipt as proof.