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Cancel PRIMUS
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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Primus service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Primus: Easy Method
What is Primus
Primus is a Canadian telecommunications provider that offers residential services including Internet, home phone and mobile plans across multiple provinces. Availability, speeds and specific features vary by region and by plan.
How to cancel Primus
- Log into MyPrimus and follow the account/cancellation options, or contact Primus customer support to initiate cancellation (web login or support request are the primary channels listed by Primus).
- Request and record a cancellation confirmation number or reference, and note the date and time of the request for your records.
- If cancelling mid‑billing cycle, confirm the prorated charge for time used; Primus states it will charge only for the portion used.
- If you have Primus equipment, arrange return within one month of cancellation to avoid being billed for the device’s value; get and keep proof of shipment/return receipt.
- If you expect a refund or final credit, ensure the request is made by the account holder and confirm the refund method and timing.
What happens when you cancel
When your cancellation is processed your service access will be terminated according to Primus’s account procedures; timing can vary depending on the cancellation method and any pending billing period. If you cancel mid‑billing cycle Primus indicates charges will be for the portion of service used during that cycle.
Equipment obligations remain after cancellation - unreturned equipment can be charged to your account. Check your contract for any term commitments or possible early‑termination obligations specific to your plan.
Will I get a refund?
Billing refunds can be requested only by the account holder and will be returned to the original method of payment where possible (credit card refunds are credited back; direct debit similarly refunded). If the original payment method is unavailable, Primus may issue a cheque. Processing times stated are up to five business days for credit card or direct debit refunds and up to four weeks for cheques.
Refunds for final billing adjustments depend on account status, outstanding fees and whether equipment has been returned. If equipment is not returned within Primus’s timeframe you may be billed for the device’s value, which can reduce or eliminate any refund.
Primus plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Unlimited Fibre Internet - 500 Mbps (QC/ON) | C$49.95/month (plus C$59.95 upfront) | Monthly (+ upfront fee) | Unlimited data; 500 Mbps download/upload; 24‑month term |
| High‑Speed Cable Internet - 50 Mbps (AB/BC/SK/MB) | C$44.95/month (plus C$59.95 upfront) | Monthly (+ upfront fee) | Unlimited data; 50 Mbps download, 15 Mbps upload; 24‑month term |
| Unlimited High‑Speed Cable Internet - 250 Mbps (AB/BC/SK/MB) | C$79.95/month (plus C$59.95 upfront) | Monthly (+ upfront fee) | Unlimited data; 250 Mbps download, 100 Mbps upload; 24‑month term |
| Triple‑Value Bundle (Home Phone + Unlimited Internet + Worldwide Calling) | C$85.35/month | Monthly | Home phone with three calling features; unlimited high‑speed Internet; unlimited worldwide calling (Canada, US, 50 countries) |
| Home Phone - traditional | C$25.30/month | Monthly | Basic traditional home phone service |
| Home Phone - digital (VoIP) | C$9.99/month | Monthly | Digital home phone (VoIP) |
| $45 Canada‑wide Cell Plan (mobile) | C$45.00/month (plus taxes ≈ C$50.85 total) | Monthly | Unlimited minutes and texts; 6 GB data; activation fee C$25; individual plan |
| $40 Canada & US Cell Plan (mobile) | C$40.00/month (plus taxes ≈ C$45.20 total) | Monthly | 150 minutes; unlimited texts; Canada & US coverage; pay‑per‑MB data |
| $18 Canada‑wide Talk/Text Plan (mobile) | C$18.00/month (plus taxes ≈ C$20.34 total) | Monthly | 150 minutes and 150 texts; pay‑per‑MB data; add‑ons available |
Your consumer rights in Canada
Under Canadian telecom consumer guidance, customers may escalate unresolved disputes to the Commission for Complaints for Telecom‑television Services (CCTS). Primus explicitly references CCTS as an escalation path for complaints that the provider cannot resolve to the customer’s satisfaction. Keep records of all communications and reference numbers if you file a CCTS complaint.
Customer experiences
Public reviews and complaint reports highlight several recurring issues: service outages and reliability problems, missed or failed installation appointments, billing disputes and difficulties completing cancellations. Many accounts describe billing continuing after a cancellation request or confusion about equipment return obligations. There are fewer documented positive reports in the dataset; experiences appear to vary by region, service type and individual case.
Documentation checklist
- Account number and full account holder name
- Date and time of cancellation request and confirmation/reference number
- Last bill and recent payment receipts (showing payment method)
- Equipment serial numbers and proof of return shipment/tracking number
- Copies/screenshots of web cancellation or support chat transcripts and any email confirmations
Common mistakes
Customers commonly fail to get or keep a written cancellation confirmation, which makes disputes harder to resolve. Not returning equipment within the stated timeframe frequently leads to device charges and reduced refund amounts. Another frequent mistake is allowing someone other than the account holder to request refunds or changes - refunds typically must be requested by the account holder. Finally, assuming immediate service termination or immediate refunds without checking processing times can lead to surprise interim charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| MyPrimus (Web) | Refunds issued to original payment method when possible; credit card/direct debit up to 5 business days, cheque up to 4 weeks | Medium (generally straightforward but some customers report billing/processing delays) |
| Contact Primus support | Same refund policy applies; account holder must request refund; cheque issued if original method unavailable | Medium - High (several reviews cite delays, continued billing after cancellation and difficulty resolving disputes) |
After cancelling
After you cancel, keep all confirmation emails, return receipts and final bills. Monitor your payment method for any final credits or unexpected charges and follow up promptly if there is a discrepancy. If Primus cannot resolve a billing or service complaint to your satisfaction, you may escalate to the CCTS - gather the documentation above to support your case.
Helpful links: Primus main site: https://www.primus.ca. Commission for Complaints for Telecom‑television Services (CCTS): https://www.ccts-cprst.ca.
Address
VIA DELLE STELLINE 1, 20146 MILANO (MI)