Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Purple Cow Internet
223 Red Tail Drive
B0J 2E0 Mahone Bay
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Purple Cow Internet service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Purple Cow Internet: Easy Method
What is Purple Cow Internet
Purple Cow Internet is a Canadian internet service provider operating primarily in Atlantic Canada that offers no-contract, unlimited data plans over fixed wireless and fibre where available. Plans typically include a modem/router and installation with pricing tiers for speeds from 100 Mbps up to multi-gigabit fibre options.
The company markets easy sign-up and text-based support and offers a 30-day money-back guarantee in specific circumstances; customer experiences and reports on service and support quality vary across sources.
How to cancel Purple Cow Internet
- Cancellation requests must be made by telephone or by text message to Purple Cow Internet’s support number; do not rely on email unless you receive explicit confirmation that it is accepted.
- For monthly subscriptions provide at least 10 business days’ notice; cancellations for monthly plans take effect at the end of your current billing cycle.
- When you call or text, provide your account number, full name, service address, modem serial/MAC, and the date you want the cancellation to take effect; request and save a cancellation confirmation/reference number or written confirmation via text.
- If you are eligible for the 30-day money-back guarantee (see refund section), state that you are disconnecting all products and request the first-invoice refund; you must return the modem to qualify.
- Return the modem in good working condition within 30 days of cancellation to avoid a $150 equipment charge; if you are charged, keep proof of return and ask how long to expect refund processing.
- If phone/text attempts are ignored or you do not receive written confirmation, send a backup cancellation request by registered mail to the company address (see Address section) to create proof of delivery.
What happens when you cancel
When you successfully cancel, your service will continue through the end of the current billing cycle (for monthly plans) and then stop. You should expect a final bill covering any outstanding charges, prorated amounts (if applicable), and potential equipment charges if the modem is not returned in the required condition or within the 30-day window.
Any ongoing services, automatic renewals, or add-on subscriptions should cease after cancellation; keep monitoring your bank statements and account to ensure no unexpected charges continue. If you return equipment, retain tracking and receipts until any equipment charges have been resolved on your final account statement.
Will I get a refund?
Refund entitlement is limited. A 30-day money-back guarantee applies only if you are disconnecting all products; in that case Purple Cow will refund the first invoice and initial product charges provided the modem is returned, but site-survey costs are not refundable. Service fees (monthly or annual payments) are non-refundable once service has been delivered and used.
If the company determines your location is not serviceable and no service was delivered, a full refund is provided after you return the modem. No refunds are provided for service already delivered. If an equipment charge is applied for a late or missing modem, you can normally have that charge reversed once the modem is received and processed - ask customer service how long that refund will take and retain proof of shipment.
Purple Cow Internet plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Internet 100 | C$60/month | Monthly | Download 100 Mbps / Upload ~10 Mbps, Unlimited data, No contract, Installation and modem included |
| Internet 300 | C$80/month | Monthly | Download 300 Mbps / Upload ~10 Mbps, Unlimited data, No contract, Installation and modem included |
| Internet 1 Gig | C$99/month | Monthly | Download 1000 Mbps / Upload ~15 Mbps, Unlimited data, No contract, Installation and modem included |
| Purple Fibre 500 | C$60/month | Monthly | Fibre-to-the-home, 500 Mbps, Competitive entry-level fibre pricing |
| Purple Fibre 3 Gbps | C$79/month | Monthly | Fibre-to-the-home, 3 Gbps |
| Purple Fibre 8 Gbps | C$139/month | Monthly | Fibre-to-the-home, 8 Gbps |
Your consumer rights in Canada
Under federal and provincial consumer protection laws, providers must disclose cancellation terms, refund rights, and any mandatory notice periods clearly. If a trial or money-back guarantee is advertised, the conditions and exclusions must be prominently disclosed. Non-refundable terms that apply only after service delivery must also be stated up front.
Late, ignored, or difficult-to-effectuate cancellation processes can be considered unfair practices by provincial consumer protection offices if customers cannot reasonably terminate service. Equipment charges and site-assessment fees should be reasonable and transparent; surprise or excessive fees may be challenged under unfair contract term rules.
Customer experiences
Public reviews are mixed. Positive reports - particularly from Atlantic Canada - highlight simple, transparent pricing, unlimited data, fast setup, and convenient text-based support, noting the 30-day money-back guarantee for eligible customers (netspeedcanada.ca).
Negative reports include recurring complaints about difficulty cancelling service (requests ignored), poor customer service, defective modems or delayed installations, and unexpected fees such as high site-assessment charges. Some customers reported needing to escalate to the Better Business Bureau to obtain refunds (planhub.ca, yelp.ca, bbb.org).
Documentation checklist
- Account number and service address; copies/screenshots of your final invoice(s)
- Date/time and transcript/screenshots of the phone call or text message cancellation request and any confirmation/reference number
- Modem serial/MAC number and proof of modem return (tracking number, courier receipt, photos of package)
- Any written communications with support (emails, texts) and receipts for site-survey or installation charges
- If you send registered mail, keep the mailing receipt and proof of delivery
Common mistakes
Do not assume email is an acceptable cancellation method - Purple Cow requires telephone or text; relying on email can lead to ignored requests. Missing the 10 business-day notice window for monthly plans is a frequent error that can delay cancellation until the next billing cycle. Failing to return the modem within 30 days commonly triggers a $150 equipment charge; customers sometimes forget to keep shipment tracking to contest such fees. Finally, misunderstanding the 30-day money-back guarantee conditions (it applies only when disconnecting all products and the modem is returned) causes unmet expectations about refunds.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Phone or text (required primary methods) | Refunds follow standard rules: no refund once service delivered; 30-day money-back only if disconnecting all products and modem returned; full refund if location not serviceable after modem return | Moderate to high - customers report some requests being ignored; insist on written confirmation |
| Registered mail (backup/proof) | Same refund conditions as above; provides stronger proof if dispute arises | Lower risk for proof but slower to process and to receive acknowledgement |
| Escalation to consumer agencies / BBB | May result in a negotiated refund or resolution if provider fails to comply; timelines vary | Often effective but time-consuming; use when direct cancellation attempts fail |
After cancelling
After cancellation, verify your final bill, watch bank and card statements for unexpected charges, and keep all documentation until any disputes are fully resolved. If you were charged an equipment fee, return the modem promptly and keep tracking to request a reversal once the device is received and processed - ask how long they expect refund processing to take.
If you need to escalate, consider contacting your provincial consumer protection office or filing a complaint with the Better Business Bureau; references and public reviews can help document a pattern if you were charged improperly (BBB, Planhub, NetSpeedCanada review). For general federal guidance on consumer rights see the Government of Canada consumer pages (canada.ca consumer protection).
Address
Corporate / mailing address (use registered mail if you need proof of delivery):
Purple Cow Internet
223 Red Tail Drive
Mahone Bay, NS B0J 2E0
Canada