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Cancel TEKSAVVY
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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Teksavvy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Teksavvy: Easy Method
What is Teksavvy
TekSavvy is a Canadian independent internet service provider that offers residential and business broadband plans over cable, fibre and DSL networks. The company positions itself as a competitively priced alternative to major incumbents, with a focus on customer service, no long-term contracts for most plans, and a variety of speed tiers and promotional introductory prices.
How to cancel Teksavvy
Officially, cancellations must be requested by the account holder and are handled directly by TekSavvy. You can submit a cancellation up to 30 days in advance; processing normally takes up to 5 business days. Note that some users report contacting TekSavvy by social media DM, but TekSavvy's published policy specifies direct contact from the account holder by phone or email.
- Gather your account number, service address, and account holder ID (see checklist below).
- Contact TekSavvy by phone or by the email address provided on your account - state that you are the account holder and give the requested cancellation date (you may submit up to 30 days ahead).
- Ask for written confirmation of the cancellation request and the effective date; allow up to 5 business days for processing.
- Confirm how any refunds will be issued (original credit card, EFT, or cheque) and verify equipment return instructions and deadlines.
What happens when you cancel
When TekSavvy processes your cancellation, they will confirm an effective termination date. If you requested cancellation in advance, service typically continues until that date. Any postpaid amounts (for usage or overages incurred before termination) are billed on a final invoice. If you had prepaid for service, unused portions are handled under the refund rules described below. You should receive written confirmation of the final billing and instructions for returning any rented or loaned hardware.
Will I get a refund?
Unused prepaid service fees are refunded within 14 days and are prorated based on days remaining in the monthly billing cycle. Activation fees and shipping may be refundable only in limited circumstances: if you cancel at least 48 hours before a scheduled installation, activation and monthly fees are refundable; if you cancel less than 48 hours before installation, activation and shipping fees are generally non‑refundable. Hardware charges are refundable if returned in good condition within the first 30 days of active service; a $25 restocking fee applies after 30 days and no refund is issued after 90 days. If your service address does not qualify, TekSavvy states it will issue a full refund for service, shipping, hardware and invoiced service fees once equipment is returned in good condition. Final invoices may include postpaid charges (for example, overages) which must be paid even after cancellation.
Teksavvy plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| 10 Mbps Unlimited (Cable) | C$29.95/mo for 12 months, then C$49.95/mo | Monthly | Download 10 Mbps / Upload 1 Mbps, Unlimited data, No term contract |
| 15 Mbps Unlimited (Cable) | C$27.95/mo for 12 months, then C$47.95/mo | Monthly | Download 15 Mbps / Upload 2 Mbps, Unlimited data, No term contract |
| 30 Mbps Unlimited (Cable) | C$32.95/mo for 12 months, then C$62.95/mo | Monthly | Download 30 Mbps / Upload 5 Mbps, Unlimited data, No term contract |
| 40 Mbps Unlimited (Cable) | C$32.95/mo for 12 months, then C$62.95/mo | Monthly | Download 40 Mbps / Upload 10 Mbps, Unlimited data, No term contract |
| 100 Mbps Unlimited (Cable) - Option A | C$48.95/mo for 12 months, then C$88.95/mo | Monthly | Download 100 Mbps / Upload 10 Mbps, Unlimited data, No term contract |
| 100 Mbps Unlimited (Cable) - Option B | C$38.95/mo for 12 months, then C$74.95/mo | Monthly | Download 100 Mbps / Upload 30 Mbps, Unlimited data, No term contract |
| 1 Gbps (1000 Mbps) Unlimited (Cable) | C$77.95/mo for 12 months, then C$127.95/mo | Monthly | Download 1000 Mbps / Upload 100 Mbps, Unlimited data, No term contract |
| 1.5 Gbps (1500 Mbps) Unlimited (Fibre) | C$99.95/mo for 12 months, then C$119.95/mo | Monthly | Download 1500 Mbps / Upload 940 Mbps, Unlimited data, No term contract |
| 25 Mbps Unlimited (ADSL2+) | C$65.95/mo (+C$59.95 upfront) | Monthly | Download 25 Mbps / Upload 10 Mbps, Unlimited data, No term contract |
| 15 Mbps Unlimited (ADSL2+) | C$52.95/mo (+C$59.95 upfront) | Monthly | Download 15 Mbps / Upload ~1 - 2 Mbps, Unlimited data, No term contract |
| 120 Mbps Unlimited (Cable) | C$48.95/mo for 12 months, then C$93.95/mo | Monthly | Download 120 Mbps / Upload 10 Mbps, Unlimited data, No term contract |
| 1.5 Gbps Unlimited (Fibre) Ontario-specific | C$99.95/mo | Monthly | Download 1500 Mbps / Upload 940 Mbps, Unlimited data, No term contract |
Your consumer rights in Canada
Consumer cancellation and cooling-off rights in Canada vary by province and by product. The federal Wireless Code governs mobile contracts but does not generally create a universal 14‑day “right of remorse” for fixed internet services; provincial consumer protection laws (for example, in Quebec) may provide additional rights. TekSavvy’s published policies focus on timing around installation, address qualification and equipment returns rather than an explicit statutory cooling-off period. If you believe a statutory right applies in your province or you encounter difficulty, review provincial consumer protection legislation and consider contacting your provincial consumer affairs office or the CRTC for guidance.
Customer experiences
Customer feedback is mixed. Positive reports highlight reliable service, competitive pricing, responsive support, quick modem delivery and generally good uptime for many customers. Sources such as Influenster and some Trustpilot and BBB reviews echo those strengths. Negative reports on platforms like Trustpilot, Reddit and the BBB cite intermittent outages, slow speeds for some users, billing or refund disputes, and occasional poor communication or delays with equipment returns. Several customers report smooth cancellations and refunds, while others report friction around documentation, timing and return labels; outcomes can depend on the specific situation and how promptly equipment is returned.
Documentation checklist
- Account number and account holder full name (ID ready if required)
- Service address and phone number on file
- Desired cancellation date (up to 30 days in advance)
- Reason for cancellation (optional but helpful)
- Device serial numbers / modem MAC addresses and any order or installation confirmation numbers
- Proof of payment method for refund (last 4 digits of the card, bank details for EFT) if required
- Keep a copy of written cancellation confirmation and any return shipping tracking numbers
Common mistakes
Several recurring errors can slow or complicate cancellations. People try to cancel through the MySavvy portal, App Store or Google Play even though TekSavvy’s published process requires direct account‑holder contact; those routes do not complete a cancellation. Cancelling too close to a scheduled installation (less than 48 hours) can forfeit activation and shipping refunds. Failing to return hardware, returning it late, or returning it in poor condition can eliminate hardware refunds or attract restocking fees. Not asking for written confirmation of the effective date and refund method can lead to confusion about final billing or the refund timeline.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Phone (official) | Refunds handled per TekSavvy policy (prorated prepaid refunds within ~14 days; activation/hardware exceptions apply) | Low - standard, recommended method |
| Email (official) | Refunds handled per TekSavvy policy; request written confirmation and refund method | Medium - recommended if you need a paper trail |
| Social media DM (user reports) | May be possible in practice per user reports, but not TekSavvy’s primary published method - follow up to confirm | Medium - High - not officially documented, requires verification |
| MySavvy Portal | Not available for cancellations per user reports and TekSavvy guidance | High - cannot complete cancellation via portal |
| App Store / Google Play | Not applicable - these platforms cannot cancel your TekSavvy account | High - will not effect a cancellation with TekSavvy |
After cancelling
After your cancellation is confirmed, return any rented or loaned equipment according to the instructions TekSavvy provides, keep tracking and proof of shipment, and monitor your final invoice for postpaid charges. Expect a prorated refund of unused prepaid fees within about 14 days, issued by cheque, EFT or to the original credit card as specified. If you cancelled before installation, remember activation/shipping refunds depend on whether you cancelled at least 48 hours in advance. If you need to review TekSavvy’s official terms or policies, see the cancellation policy and terms pages: TekSavvy Cancellation Policy and TekSavvy Terms & Conditions. For broader Canadian telecom consumer information, see the CRTC’s consumer resources at CRTC consumer information.
Address
Send cancellation letters (registered mail recommended for delivery confirmation) to:
TekSavvy Solutions Inc., Attention: Customer Service, 800 Richmond Street, Chatham, Ontario N7M 5J5, Canada