Cancellation service #1 in Canada
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Total Tech Support service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Total Tech Support: Easy Method
What is Total Tech Support
Total Tech Support (Totaltech) is Best Buy’s membership program that bundles enhanced tech support, extended return windows, member discounts and access to protection plans (including some Best Buy Protection and the option to add AppleCare+). It is sold as an annual subscription tied to your BestBuy.com account and purchase activity rather than as a standalone postal-addressed service.
How to cancel Total Tech Support
- Call Best Buy’s membership line at 1‑888‑BEST‑BUY (1‑888‑237‑8289) and request cancellation; have account and payment details ready.
- Or manage your subscription in your BestBuy.com account via the membership/subscription section: BestBuy Total Tech membership page.
- If you have linked Best Buy Protection or AppleCare+ plans, tell the agent whether you want to assume those plans and pay separately or to cancel them (cancellation of the membership commonly cancels linked protection plans).
- Keep the cancellation confirmation (call reference, email, screenshot) and check your bank or card statement to confirm any refund.
What happens when you cancel
Cancelling immediately ends Totaltech membership benefits: tech support access, extended return privileges associated with the membership and membership discounts. If protection plans (Best Buy Protection or AppleCare+) are linked to the Totaltech membership, cancelling the membership will generally cancel those plans as well unless you are offered and accept the option to assume and pay for them separately. Renewal charges stop after the effective cancellation date; Best Buy may retain records related to the account and the cancellation for their business and compliance purposes.
Will I get a refund?
Best Buy’s stated policy is a full refund if you cancel within 60 days of your initial or renewal term, but the refund will be reduced by the value of any membership benefits you already used. A portion of your fee that’s allocated to the protection plan “trust” can be refundable, although Best Buy may deduct repair or replacement costs paid under those protection plans. If you cancel after 60 days you’re typically eligible for a prorated refund for the unused portion of the term, again less the value of benefits used and less any applicable protection-plan deductions. Some secondary sources mention a 30‑day window, but the official terms support a 60‑day period - confirm the applicable terms when you cancel.
Total Tech Support plans and pricing
| Plan | Price | Billing frequency | Notes |
|---|---|---|---|
| Totaltech Membership | Varies | Varies (commonly annual) | Includes tech support, extended returns and member discounts; see BestBuy account for your rate. |
| Best Buy Protection (linked) | Varies | Varies | Protection plans tied to purchases - may be cancelled when membership is cancelled; trust portion may be refundable with deductions. |
| AppleCare+ (linked) | Varies | Varies | AppleCare+ purchased via Best Buy may be linked; cancelling membership can affect coverage unless transferred or assumed. |
Your consumer rights in Canada
In Canada consumers are protected by provincial and federal consumer protection rules that require clear disclosure of fees and cancellation methods for electronic subscriptions. Electronic subscriptions must allow clear and accessible cancellation, and businesses must disclose refund, renewal and benefit-valuation terms. Best Buy Canada states it does not charge restocking fees on product returns, and membership benefits (like extended return windows) supplement - but do not replace - statutory rights (e.g., device returns under certain provincial rules or the CRTC Wireless Code for cellular devices). Always ask for written confirmation of the cancellation and any refund calculation to preserve your rights.
Customer experiences
User reports are mixed but frequently cite friction in practice: many say online or in-app cancellation attempts fail or do not process, forcing phone calls. Several users report large or surprising deductions from refunds for “used benefits” even after short membership periods; examples in public threads include members being held back amounts shortly after joining. Another common complaint is that cancelling the membership immediately voids linked protection plans, which can leave customers without expected coverage. Conversely, some customers successfully cancel by phone and receive refunds consistent with policy when they retain clear confirmation and follow up.
Documentation checklist
- Account email/username and BestBuy.com login details
- Date you purchased or renewed Totaltech and payment method used
- Order number or membership confirmation email
- Receipts for any purchases tied to protection plans and device serial numbers (for plan questions)
- Screenshots or copies of the membership page, benefit usage, and any in‑app cancellation attempts
- Notes from phone calls (agent name, date, time, reference number) and confirmation emails
Common mistakes
Common mistakes include attempting to cancel only through the app or website and assuming it completed when it did not - many users report that online requests sometimes fail and require a call. Another mistake is waiting beyond the 60‑day full‑refund window or not understanding how Best Buy values “used” benefits, which can lead to unexpected deductions. Users also often assume linked protection plans will continue after membership cancellation; in fact those plans are frequently cancelled immediately unless you agree to assume them and continue separate payments.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Phone (1‑888‑237‑8289) | Full if within 60 days (less used benefits); prorated after 60 days | Medium - often required and effective; have documentation ready |
| Online account (BestBuy.com) | Same refund policy applies in principle | High - many reports that online cancellations fail or do not process |
| In‑store | Same refund policy applies in principle | Medium - depends on store policies and staff ability to handle membership cancellations |
| Email/Chat | Same refund policy applies in principle | Varies - may require follow up and a final confirmation number |
After cancelling
After cancellation, keep your confirmation, monitor your card statement for the refund, and check the status of any linked protection plans. If a protection plan was cancelled unintentionally, contact Best Buy immediately to ask about options to assume the plan or reinstate coverage. Useful links: Best Buy membership info (BestBuy Total Tech membership page), Best Buy contact number and support pages (call 1‑888‑237‑8289), official terms and protection‑trust information (terms & protection details), a third‑party cancellation walkthrough (informational article) and Best Buy Canada consumer statements (company consumer notice). If you dispute a refund calculation, retain all records and ask for escalation or a written explanation of deductions.
Address
No valid postal address specifically for “Total Tech Support” in Canada was located. Because there is no dedicated postal address, cancellation and follow‑up are normally done by phone, by managing your BestBuy.com account online, by chat/email through Best Buy support, or at a Best Buy store where available. Keep digital confirmation of any cancellation you complete.