Cancellation service N°1 in Netherlands
Contract number:
To the attention of:
Cancellation Department – Waternet
Stichting Waternet, Postbus 94370
1090 GJ Amsterdam
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Waternet service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Waternet: Step-by-Step Guide
What is Waternet
Overview
Waternet is the public water cycle company responsible for water supply, wastewater treatment and water management in and around Amsterdam and parts of the Netherlands. It operates as a municipal utility and provides services including drinking water delivery, sewerage, and related customer billing.
This guide explains how to cancel a Waternet service from Canada, what to expect during the process, and which consumer rights and practical steps can help you complete the cancellation with evidence and minimal delay.
How to cancel Waternet
- Prepare your account information: account number, service address, final meter reading (if applicable), and photo ID.
- Try to cancel online first: log in to your Waternet account (or the customer portal) and look for a service termination or contract cancellation option. Keep screenshots or confirmation pages.
- If no online option, send a clear written cancellation request by email or post. Include full name, account number, desired termination date, forwarding address for final bills, and a signature if required.
- Send written cancellations by registered mail with return receipt (recommended) to ensure proof of delivery: Stichting Waternet, Postbus 94370, 1090 GJ Amsterdam, Netherlands. Retain postal receipts.
- Follow up after 7 - 14 days if you have not received confirmation. Use the contact details on the official site: Waternet.
What happens when you cancel
Once Waternet processes a cancellation, the service will stop on the agreed termination date; any scheduled automatic renewals should be cancelled. You will continue to be responsible for charges up to that date, including consumption recorded on the final meter reading and any outstanding balances.
Waternet will typically issue a final bill that accounts for actual usage and any applicable fees. Personal account data will remain in Waternet's records according to their data retention and privacy policies; you can request copies of your data, portability, or deletion in line with applicable data-protection rules (e.g., GDPR for EU-based providers).
Will I get a refund?
Refunds depend on Waternet's billing and refund policy. If you have prepaid for services beyond the termination date, a prorated refund may be possible after final meter readings and reconciliation. Outstanding charges, unpaid balances, reconnection fees, or non-refundable administrative fees may reduce or eliminate any refund.
Exceptions or special circumstances (billing errors, double charges, or service not provided) can justify a full or partial refund; document these issues and raise them promptly with Waternet support. If Waternet is unresponsive, consider contacting your bank or credit card provider about a charge dispute as a temporary measure while you pursue resolution.
Waternet plans and pricing
| Plan | Description | Price |
|---|---|---|
| Residential supply | Household drinking water and standard sewerage services for private customers | Varies |
| Commercial / Business | Water and wastewater services for businesses, industry and multi-unit properties | Varies |
| Connection & service fees | One-time fees for connection, meter reading, or administrative tasks | Varies |
Your consumer rights in Canada
Canadian consumers have protections under federal and provincial consumer-protection laws, but rights and remedies vary by province or territory. Generally you have the right to clear contract terms, truthful disclosure, and remedies for misrepresentation or failure to provide a paid-for service. Cooling-off periods and specific cancellation rules differ across jurisdictions, so check the rules that apply where you live.
For cross-border or international suppliers, enforcement can be more complex: jurisdictional limits may reduce the practical options available in Canada. If you paid by credit card, you may be able to request a chargeback through your card issuer; you can also lodge a complaint with your provincial consumer protection office, the Canadian Competition Bureau (for deceptive marketing), or consider small-claims court for unresolved monetary disputes.
Customer experiences
Users who have cancelled international utility or municipal services report mixed experiences. Positives include clear final billing after submission of a final meter reading and responsiveness when cancellation requests are submitted in writing. Negative experiences commonly relate to slow processing times, delays in final billing, and difficulty finding the correct international contact channel or documentation requirements.
For Waternet specifically, expect communications aligned with a municipal utility: formal documentation is important, and cancellations sent by registered mail tend to produce the clearest evidence of receipt, reducing disputes over whether the request arrived.
Documentation checklist
- Account number and customer reference
- Service address and final meter reading (date-stamped photo if possible)
- Photo ID of account holder (passport or government ID)
- Signed written cancellation request with requested termination date
- Forwarding address for final bill and any refund
- Proof of postage / registered mail receipt and any email confirmations
Common mistakes
One frequent error is cancelling verbally (by phone) without following up in writing; verbal cancellations can be hard to prove if issues arise. Another common mistake is not providing the account number or an accurate final meter reading - this delays final bill calculation. Some customers assume cancellations are immediate; in practice, the termination date and final billing reconciliation determine when the account is closed.
Also avoid relying solely on informal email exchanges without saving confirmations or sending cancellation notices by a traceable method. For international cancellations, not accounting for postal transit times or time-zone differences can cause missed deadlines or delayed effective termination dates.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online account | Possible (depends on account status) | Low |
| Depends (requires written confirmation) | Medium | |
| Phone | Unlikely alone (use as follow-up) | Medium |
| Registered mail (recommended) | Depends (strong proof of delivery) | High (slow but reliable) |
After cancelling
Keep all documentation (letters, emails, final bills, proof of postage) until any refunds are received and your credit or account records are clear. If a dispute arises, use the documented evidence to escalate with Waternet, your payment provider, or a consumer-protection agency.
Helpful online resources: Waternet home page (Waternet), and Waternet contact/practical info available via their site. For Canadian consumers, see the Government of Canada consumer information pages (Government of Canada - Consumers) and the Competition Bureau (Competition Bureau) for guidance on cross-border disputes. Also consult your provincial / territorial consumer protection office for local remedies and procedures.
Address
Stichting Waternet, Postbus 94370, 1090 GJ Amsterdam, Netherlands