Cancellation Webhostface: Easy Method

What is Webhostface

WebHostFace is a web hosting provider offering shared and business hosting plans, including servers advertised as located in Canada. It operates with online account management, live chat and ticket support, and is reviewed by users on third‑party sites. Publicly available materials from the company do not clearly publish a standalone cancellation policy for Canadian customers, and some customer reports indicate disputes over renewals and refunds.

How to cancel Webhostface

• Log in to your WebHostFace client area and check the billing/subscription page; disable auto‑renewal well in advance of the next renewal date if that option is available in your account.
• Open a formal support ticket (and, if offered, start a live chat) requesting cancellation of the specific service(s). Include your account ID, domain(s), invoice number(s), exact product names and renewal date, and ask for written confirmation of cancellation and whether a refund will be issued.
• Keep copies or screenshots of the ticket, chat transcript, and any on‑screen confirmation. Follow up if you do not receive confirmation within 48 - 72 hours.
• If online requests fail or are ignored, send a signed cancellation letter by registered post (raccomandata A/R) to the provider’s mailing address, clearly stating your account details, the service to be cancelled, the effective cancellation date, and your refund request. Keep the postal tracking and delivery receipt.
• If a renewal charge posts despite your cancellation request, immediately escalate through support, attach proof of your cancellation requests, and consider contacting your payment provider to dispute the charge if you cannot obtain a refund from WebHostFace.

What happens when you cancel

Cancellation typically stops future automatic renewals; however, whether your account access, hosted files, databases and email continue to be available after cancellation depends on the provider’s internal policies and whether the account has a remaining paid term. Many hosts keep data available until the paid period ends, but some may suspend or terminate services quickly after cancellation. Because customer reports include abrupt terminations and data loss, make and keep local backups of all site content, databases and email before you cancel.

Will I get a refund?

WebHostFace is reported by third parties to offer a 30‑day money‑back guarantee for shared hosting plans, but this guarantee is not clearly documented on the company’s public site and appears to be based on user reviews rather than a published policy. Setup fees and some plan types may not be eligible, and some customers report receiving account credit rather than cash refunds. User reports also indicate that refund requests are frequently denied after a renewal has processed, and several customers describe unsuccessful refund attempts post‑renewal. Because the company’s own materials do not clearly state Canadian consumer refund terms, refunds are not guaranteed - act early, document requests, and be prepared to escalate your claim if you are billed unexpectedly.

Webhostface plans and pricing

Your consumer rights in Canada

Canadian provincial consumer protection laws commonly provide a 'cooling‑off' period and rights around unfair business practices; many consumers have at least a 14‑day period for certain purchases including digital services, depending on the province and type of contract. However, a vendor must normally publish or honour those rights for you to rely on them effectively, and WebHostFace does not clearly advertise such rights in its publicly accessible materials. Document all communications, keep receipts and evidence of cancellation requests, and if the company refuses a legitimate refund under provincial rules, contact your provincial consumer protection office for guidance and to file a complaint. If a charge posts to your credit card or bank after you cancelled, also consider disputing the charge with your payment provider while you pursue the complaint.

Customer experiences

Reviews of WebHostFace are mixed. Positive reports praise fast, responsive 24/7 live chat and ticket support, reliability and good value for some customers who have used the service for years. Negative reports repeatedly cite problems with automatic renewals, difficulty cancelling, denied refunds after renewals, abrupt termination of lifetime plans or accounts (with some alleging data loss), and trouble obtaining satisfactory outcomes when disputes arise. These mixed experiences suggest outcomes depend on circumstances and timing - especially whether you act before or after a renewal charge is processed.

Documentation checklist

• Account ID, username and associated domain names; invoice numbers and dates; payment receipts or bank/credit‑card statements showing charges; screenshots of billing settings (auto‑renew status), cancellation requests, and any support chat transcripts or ticket IDs; copies of registered mail and delivery receipt; and any terms or screenshots showing advertised guarantees (e.g., 30‑day money‑back statements).

Common mistakes

Typical mistakes include waiting until the renewal date to cancel (auto‑renewal is reportedly enabled by default so cancellations must be made in advance), assuming a verbal confirmation in chat is sufficient without written confirmation, failing to keep screenshots or ticket IDs, and not making local backups before cancellation. Several customers also relied on a presumed 30‑day money‑back guarantee that was not clearly documented, then found refunds denied after renewal - so do not rely on undocumented promises and always request written confirmation of refund eligibility.

Comparative recap

After cancelling

After you confirm cancellation, keep all confirmation emails, ticket IDs and postal receipts. Ensure you have up‑to‑date local backups of files, databases and email because some users report prompt service termination and data loss. If a refund is promised but not received, escalate via support, reopen the ticket with evidence, and contact your payment provider to dispute the charge if necessary. If the provider refuses a lawful refund, contact your provincial consumer protection office and consider filing formal complaints with consumer review sites to document the issue. For additional information and to gather evidence about other customers’ experiences, see the company review pages on Trustpilot and Sitejabber, and consult official Canadian consumer information at Government of Canada - Consumer protection.

Address

When sending a registered postal cancellation or evidence by mail, use:

WebHostFace (postal correspondence)
19C Trolley Square, Wilmington, Delaware 19806, USA (send preferably via registered post / raccomandata A/R)