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Cancel ACN
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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Acn service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Acn: Easy Method
What is Acn
ACN is a company that sells telecommunications and related services in Canada through independent representatives (Independent Business Owners). Its consumer offerings include services such as DigitalTalk (VoIP), local and long distance calling, and high‑speed internet, and it also operates a business opportunity program for resellers.
How to cancel Acn
- Do not look for a cancellation button in the App Store or Google Play: ACN services are not subscriptions managed through those platforms.
- For web‑based ACN Direct Services (DigitalTalk, Local & Long Distance, High‑Speed Internet), call ACN Customer Care at 1‑877‑226‑1010 to request cancellation and get instructions for any required equipment return.
- If you prefer written notice, send registered mail, fax, or deliver in person to: ACN, P.O. Box 720, Station B, Montreal, QC H3B 3K3. For some services or courier delivery use the René‑Lévesque Blvd. Montreal address as indicated in ACN terms; include your account number, full name, service(s) to cancel, date you want service to end, and a signature.
- When cancelling, reference your province’s cooling‑off right (see consumer rights) and request written confirmation and a final bill or refund timeline in writing.
What happens when you cancel
When you cancel, ACN typically terminates access to the cancelled service on the effective cancellation date and may require return of any leased or purchased equipment. If you have an ongoing agreement for services, automatic renewals and billing will stop after the cancellation takes effect. Retention of account data varies by service; request confirmation of account closure and any data retention or transfer details when you cancel.
Will I get a refund?
If you cancel within your applicable provincial cooling‑off period (commonly 10 days as noted below), ACN is required to refund payments and return any trade‑in value within 15 days. For month‑to‑month (indefinite term) agreements, ACN will pro‑rate and refund the unused portion of prepaid monthly service fees where required by law. ACN does not describe a general 14‑day right to refund - refund entitlements are province‑specific and governed by the terms and applicable consumer protection laws. Always request a written refund timeline and receipt when you cancel.
Acn plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| ACN Independent Business Owner Start‑Up Fee | C$399 | One‑time | Covers cost of establishing and servicing the business in the US and Canada |
| ACN Business Support Fee | C$30 | Monthly | Maintains IBO business status; includes support services |
| ACN Annual Renewal Fee | C$49 | Annual | Ongoing servicing of the IBO business |
| ACN Companion App | C$0 | One‑time | Free download; no subscription |
Prices are taken from official ACN Canada support and enrollment pages. Taxes may apply.
Your consumer rights in Canada
In Ontario, under the Consumer Protection Act you generally have 10 days from the date you receive a written agreement to cancel without reason; refunds and trade‑in returns must be completed within 15 days. In other provinces, you may cancel from the day you enter the agreement until 10 days after you receive the statement of cancellation rights; if goods or services aren’t delivered within 30 days you may have an extended right to cancel (up to 1 year in some cases, depending on province and terms). For month‑to‑month services, applicable law may require pro‑rated refunds for unused service. For ACN’s stated terms see their consumer pages: ACN terms (phone) and ACN DigitalTalk terms.
Customer experiences
Customer reviews are mixed: some users report affordable pricing and satisfactory service, while many others report poor customer service, slow or unreliable internet, difficulty obtaining refunds, and trouble cancelling or returning equipment. Several reviewers also raise concerns about the business‑opportunity structure, describing high start‑up costs and a strong focus on recruitment. These experiences suggest that cancellation and refund outcomes can vary by case, and getting written confirmation and keeping records is important.
Documentation checklist
- Copy of the original service agreement or enrollment paperwork
- Proof of delivery or installation date (if applicable)
- Cancellation rights statement or any written disclosure provided at signing
- Proof of payment (receipts, credit card or bank statements)
- Serial numbers and return receipts for any equipment sent back
- Copies of written cancellation notice and any correspondence with ACN (emails, fax confirmations)
Common mistakes
Consumers commonly assume App Store/Google Play handling for refunds; ACN services are not managed there, so that route will not work. Another frequent error is not submitting cancellation in the required form (for example, failing to send registered mail or not obtaining a written confirmation). Missing provincial cooling‑off windows or not returning equipment promptly can lead to disputed charges or early termination fees. Example: a customer who verbally told a representative to cancel but kept no written confirmation later faced a final bill because the cancellation request was not recorded.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store / Google Play | Not applicable - ACN services are not subscriptions through those platforms | Not applicable |
| Web / Call ACN Customer Care (1‑877‑226‑1010) or written notice to Montreal | Refunds handled per provincial rules - pro‑rated for month‑to‑month; refunds within 15 days if within cooling‑off period | Moderate - depends on documentation and ACN processing; customers report mixed experiences |
| Cooling‑off cancellation (provincial consumer rights) | Refund required; trade‑ins returned within 15 days where applicable | Low if exercised promptly and documented; higher if delayed or disputed |
After cancelling
After you cancel, request written confirmation of account closure, final billing, and any refund timeline. Keep all documentation and follow the equipment return instructions exactly to avoid additional charges. If you encounter problems with refunds or unfair practices, you can escalate with ACN in writing and, if unresolved, contact your provincial consumer protection office. Helpful ACN pages: ACN terms (phone) and ACN DigitalTalk terms. For consumer protection in Ontario, consult your provincial government consumer protection resources.
Address
Mail or courier written cancellation notices to:
ACN
P.O. Box 720, Station B
Montreal, QC H3B 3K3
For phone cancellations and customer care: 1‑877‑226‑1010.