Cancellation service #1 in Singapore
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Airalo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Airalo: Easy Method
What is Airalo
Airalo is a digital marketplace that sells prepaid eSIM data plans for travel and local use. Customers buy and install an eSIM (QR code or in‑app install) to get mobile data without a local physical SIM and without a traditional carrier contract.
How to cancel Airalo
- Web/App (direct purchase): If you have not completed payment or the eSIM QR code has not been delivered, cancel in your Airalo account or stop before payment - no penalty. Once the QR code is delivered, Airalo’s policy does not permit cancellation unless the eSIM is defective and support cannot fix it; in that case follow support’s instructions to request a refund or replacement.
- App Store / Google Play purchases: Platform purchases are not clearly covered by Airalo’s Help Center; to cancel or seek a refund for an in‑app purchase you will usually need to follow Apple’s or Google’s refund procedures (see After cancelling links below).
- Formal written cancellation: If you prefer a mailed cancellation or dispute letter, send it by registered mail to Airalo’s corporate address (see Address section) and include order details and evidence; this is a higher‑effort route for unresolved cases.
What happens when you cancel
If you cancel before payment or before the eSIM QR code is delivered, you will not be charged and you will not obtain the QR code. If the QR code has already been delivered, Airalo typically considers the eSIM delivered and non‑cancellable; service will depend on whether you have activated the eSIM. Prepaid eSIM plans do not auto‑renew in the same way as subscription services - once a plan expires it simply stops providing high‑speed data unless you top up or buy a new plan. If a cancellation leads to an approved refund or replacement for a defective eSIM, access will be revoked or a replacement package/credit issued according to support’s resolution.
Will I get a refund?
As a consumer in Canada you generally have a 14‑day right to withdraw from a digital purchase unless the eSIM has already been activated; the withdrawal window ends 14 days after purchase or upon activation, whichever comes first. If you request a refund because the eSIM is defective and Airalo cannot restore service, and you submitted that request within 30 days of the problem, Airalo will attempt to fix the issue and if it fails to restore service within 10 days they will offer either a full refund or a replacement for the unused portion. Outside those situations (for example, you activated and used the plan or the eSIM functions as described) refunds are not generally available, though unused portions may sometimes be refundable depending on the exact circumstances and Airalo’s support decision. Purchases made through Apple’s App Store or Google Play may be subject to those platform refund rules rather than Airalo’s standard process.
Airalo plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| 3 GB | C$8.25 | 3 Days | 3 GB high‑speed data, 4G/LTE, hotspot allowed, top‑up available |
| 5 GB | C$14.85 | 15 Days | 5 GB high‑speed data, 4G/LTE, hotspot allowed, top‑up available |
| 10 GB | C$17.60 | 7 Days | 10 GB high‑speed data, 4G/LTE, hotspot allowed, top‑up available |
| 5 GB | C$17.60 | 30 Days | 5 GB high‑speed data, 4G/LTE, hotspot allowed, top‑up available |
| 10 GB | C$19.80 | 15 Days | 10 GB high‑speed data, 4G/LTE, hotspot allowed, top‑up available |
| 10 GB | C$22.55 | 30 Days | 10 GB high‑speed data, 4G/LTE, hotspot allowed, top‑up available |
| 20 GB | C$35.75 | 30 Days | 20 GB high‑speed data, 4G/LTE, hotspot allowed, top‑up available |
| 50 GB | C$81.40 | 30 Days | 50 GB high‑speed data, 4G/LTE, hotspot allowed, top‑up available |
Your consumer rights in Canada
Under Canadian consumer protection principles you generally retain a limited right to withdraw from a remote purchase of digital goods within a short period (commonly 14 days), but that right is constrained when the digital good is delivered or irreversibly put into use - for eSIMs this is typically the activation event or delivery of the QR code. If the service is defective due to Airalo’s error, you should report it promptly; if Airalo cannot repair the issue within the contractual remedy window (Airalo’s published approach: a timely request and a 10‑day repair period following a report made within 30 days) you are entitled to a replacement or refund for the unused portion. Purchases made through app stores are often governed by Apple’s and Google’s independent refund processes, and you may need to use those channels for platform purchases.
Customer experiences
Many customers praise Airalo for ease of purchase, competitive prices, and quick activation when it works as intended, particularly for short trips and immediate local data access. Positive reports note affordability and straightforward setup in the app. On the other hand, reviews and forum posts report occasional confusing installation instructions, activation or connectivity problems, and rapid data depletion in some cases. Recurring criticism concerns customer support responsiveness - complaints include automated replies, slow escalation, and unresolved issues - and there are isolated reports of account security incidents or unauthorized charges. Overall, outcomes often depend on the specific plan, the host network in the destination, and the timeliness and clarity of documentation supplied to support.
Documentation checklist
- Order number and purchase date, payment receipt, screenshot or PDF of the eSIM QR code delivery, activation date/time or evidence of non‑activation, screenshots of errors or connection failures, support ticket numbers and correspondence, device model/OS version, and the payment method statement showing the charge.
Common mistakes
Customers frequently try to cancel after the QR code has been delivered without realizing Airalo treats delivery as completion of service; that often removes cancellation rights. Another common error is assuming App Store/Google Play purchases follow the same refund process as direct purchases - platform purchases commonly require contacting the platform. Failing to record activation timestamps or to open a support ticket promptly makes it harder to prove eligibility for a 14‑day withdrawal or a timely defective‑service claim. Finally, some users overlook the need to supply clear evidence (screenshots, ticket numbers) when requesting a refund or replacement.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web/App (direct purchase) | Refund allowed before payment or before QR delivery; 14‑day withdrawal applies unless activated; defective eSIM refund or replacement if support cannot fix within remedy period. | Medium - straightforward if before delivery or with clear defect evidence; harder after activation. |
| App Store / Google Play | Platform refund rules apply (Apple/Google); Airalo policy may not govern these purchases directly. | Medium - High - must follow platform processes which can be slower or more restrictive. |
| Registered mail / formal dispute to corporate address | May prompt escalation; refund depends on merits and prior support history. | High - slow and administrative; used when support tickets do not resolve the issue. |
After cancelling
If you cancelled successfully or received a refund, keep all confirmations and check your payment method for the credit. If your issue remains unresolved, escalate through Airalo support and include the documentation checklist items; you may also file a dispute with your payment provider (bank or card issuer) if you believe a charge was unauthorized. For platform purchases, use the relevant Apple or Google refund pages. Helpful official resources: Airalo Help Center and Airalo Terms of Use for policy details, Apple and Google refund pages for platform purchases, and Canadian consumer information for general rights and complaint options.
Airalo Help: https://www.airalo.com/help. Airalo Terms: https://www.airalo.com/terms. Contact Airalo: https://www.airalo.com/contact. Apple refunds: https://support.apple.com/. Google Play refunds: https://support.google.com/googleplay/. Canadian consumer guidance: https://www.ic.gc.ca/.
Address
Airalo Inc., 6 Raffles Boulevard, Suite 03‑308, Marina Square, Singapore 039594. For formal notices or a registered mailed cancellation/dispute, send a detailed letter by registered mail (e.g., raccomandata A/R) including order details and copies of your supporting evidence.