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Cancel ALTICE MOBILE
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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Altice Mobile service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Altice Mobile: Easy Method
What is Altice Mobile
Altice Mobile is a mobile virtual network operator (MVNO) brand associated with Altice, offering mobile service plans and devices using partner networks. It markets low-cost plans to consumers in the United States; contracts and service terms are governed by its service agreement and point-of-sale policies.
How to cancel Altice Mobile
- Preferred fastest method: call Altice Mobile at 866‑200‑7186 (Mon - Sun 7am - 11pm EST). Have your account number, SIM number and personal identification ready, ask for a cancellation confirmation number and note the date/time and representative name.
- Other available methods: submit a cancellation through the Altice Mobile website/support form or chat, send an email to customer support, or send a written request by postal mail. If you are porting your number away, request a port-out from the gaining carrier (porting is treated as cancellation).
- If you return a device, follow the return instructions shown at point-of-sale or in the device return policy; ask about any restocking fee and request written confirmation of receipt when returning hardware.
- Keep copies/screenshots of your cancellation request, confirmation numbers, and any return tracking; cancellation requests take effect at the end of the then-current billing period.
What happens when you cancel
Cancellation becomes effective at the end of your current billing period. If you submit a cancellation after the start of a service period, the service remains active until the end of that period and you remain responsible for charges through that date. If you are on a device financing plan, you remain liable for any remaining device balance. Porting your number away is considered a cancellation and triggers the same end-of-cycle liabilities. Returned devices may be subject to a restocking fee and must follow the provider’s return policy.
Will I get a refund?
Altice Mobile’s service agreement states that payments are non-refundable and there are no refunds or credits for partially used subscription periods. In practice, that means you should expect to be responsible for the full billing period in which you cancel. Exceptions are rare and typically depend on specific legal requirements or consumer protection rules applicable in your province; if you believe a refund is required by law, seek advice from your provincial consumer protection office.
Altice Mobile plans and pricing
| Plan | Price |
|---|---|
| Available plans and US pricing | Varies (no Canadian CAD pricing publicly available for 2024/2025) |
Your consumer rights in Canada
Canadian consumer rights for mobile contracts vary by province. Under Quebec law (Office de la protection du consommateur), consumers can terminate mobile service contracts at any time by notifying the provider verbally or in writing, without advance notice; cancellation fees and other contractual obligations may still apply. Other provinces have different rules - if you are in Canada, check your provincial consumer protection office for exact rights and potential remedies. For Quebec information see OPC Quebec.
Customer experiences
User reports are mixed. Some customers cite Altice Mobile’s low advertised price as a positive. However, numerous reviews and complaints describe difficulties with customer service - long waits, unresponsiveness, ignored cancellation requests, billing disputes and challenges obtaining refunds or exchanges. Several reports specifically mention unauthorized or excessive charges and frustration around enforcing cancellation policies and device return terms. Experiences appear to vary by account and situation.
Documentation checklist
- Account number and associated phone number/SIM number
- Recent billing statement(s) showing charges and billing cycle dates
- Photo/scan of government ID used on the account (if required)
- Proof of cancellation request (confirmation number, screenshot, email)
- Port-out authorization code (if porting the number) and confirmation from the gaining carrier
- Receipts and tracking numbers for any returned device; written confirmation of device receipt from Altice if available
Common mistakes
Common errors include failing to get and keep a cancellation confirmation, assuming cancellation is immediate rather than effective at the end of the billing period, not returning financed devices or not documenting device returns, and failing to check for remaining device payments. Customers sometimes rely only on chat or email without saving confirmation, which makes disputes harder. If porting, do not cancel service before the port completes - coordinate the port to avoid losing your number unintentionally.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Phone (866‑200‑7186) | Payments are non-refundable; liable through end of billing cycle; device balance still owed | Low - fastest and most direct |
| Online account / support form | Payments are non-refundable; liable through end of billing cycle; device balance still owed | Medium - may be slower; confirmations can be delayed |
| Payments are non-refundable; liable through end of billing cycle; device balance still owed | Medium - High - risk of ignored or delayed responses | |
| Postal mail | Payments are non-refundable; liable through end of billing cycle; device balance still owed | High - slowest; keep tracked delivery proof |
After cancelling
After you cancel, keep all confirmation records and watch for the final bill to ensure correct charges. If you returned a device, retain proof of shipment and delivery. If you see unauthorized or incorrect charges, first contact Altice Mobile support with your documentation; if unresolved, consider filing a complaint with a consumer protection agency in your province or disputing the charge with your payment provider. Useful resources: Altice/contract summary at fairshake.com, consumer complaints and reviews at PissedConsumer, and Quebec consumer guidance at OPC Quebec.
Address
24 West 40th Street, New York, NY 10018, USA