Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Applecare
120 Bremner Blvd., Suite 1600
M5J 0A8 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Applecare service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Applecare: Easy Method
What is Applecare
AppleCare (including AppleCare+) is a paid support and extended‑warranty program from Apple that supplements the standard limited warranty and technical support. It provides additional hardware repair coverage, software support and, depending on the plan, options for accidental damage repair under defined terms.
AppleCare is offered as single‑payment plans, monthly plans, or recurring subscriptions billed through an Apple ID; specific terms, cancellation rights and refund rules vary by plan and by Canada‑specific consumer law.
How to cancel Applecare
- Call Apple Support or request cancellation in writing: include your Plan Agreement Number and proof of purchase. If you prefer paper, send a signed written notice (or fax) with the Plan Agreement Number and original proof of purchase to AppleCare Administration (address below). Registered mail (e.g., raccomandata A/R) is recommended for tracking and proof of delivery.
- If your AppleCare is a subscription billed through your Apple ID, cancel the subscription in your device Subscriptions (iPhone/iPad) or via Apple’s subscription support; if purchased from Apple directly you can also notify Apple by phone or written notice.
- If you bought AppleCare from a reseller or carrier, contact that seller first for their cancellation process and refund handling - Apple may require documentation from the original seller to process refunds.
What happens when you cancel
When you cancel, your coverage stops according to the plan rules: for many monthly plans cancellation takes effect at the end of the current paid month (your last payment may cover the remaining days). For single‑payment plans the policy determines the effective date and any pro‑rata calculation for unused coverage.
Apple may also cancel a plan for reasons such as fraud, inactivity, or unavailability of parts; in those cases Apple typically issues a pro‑rata refund for the unexpired term. Keep copies of all cancellation confirmations and transaction records - these are important if a dispute arises or if a refund is delayed.
Will I get a refund?
Refund entitlement depends on the plan type and timing. For AppleCare+ single‑pay plans in Canada, if you cancel within 30 days of purchase (or, where applicable, receipt of coverage) you are generally entitled to a full refund minus the value of any benefits already provided; after 30 days you are normally entitled to a pro‑rata refund for the unused term minus a cancellation fee (C$25 or 10% of the pro‑rata amount, whichever is less) and minus value of any benefits provided.
For monthly plans bought from Apple, cancellation is usually effective at the end of the billing month; if you return the covered device within an eligible 14‑day window you may be entitled to a full refund of the first monthly payment. Recurring Apple‑billed subscriptions cancelled within 30 days may qualify for a full refund; after 30 days refunds are generally prorated for any unexpired coverage. If Apple cancels the plan, a pro‑rata refund for the unexpired term is typically provided.
Applecare plans and pricing
| Plan | How billed | Refund policy (Canada summary) | Price |
|---|---|---|---|
| AppleCare+ (Single‑Pay) | One‑time payment | Within 30 days: full refund minus value of benefits provided. After 30 days: pro‑rata refund minus C$25 or 10% fee (whichever is less) and minus value of benefits. | Varies |
| AppleCare+ (Monthly) | Monthly recurring payment | Cancellation effective end of billing month; return within eligible 14‑day window may allow full refund of first payment. Subsequent refunds are typically pro‑rata. | Varies |
| AppleCare (Mac/other AppleCare products) | Single‑pay or monthly depending on product | Terms vary by product; refunds follow single‑pay/monthly rules and Canadian consumer law. | Varies |
Your consumer rights in Canada
AppleCare benefits are in addition to statutory consumer protection rights in Canada. Provincial and territorial consumer protection laws apply; in Quebec, Quebec law governs and certain limitation‑of‑liability clauses in contracts may not be enforceable. For purchasers outside Quebec, Apple’s terms cite Ontario law as governing, but statutory rights under local consumer protection legislation remain in force.
Keep documentation and be aware that statutory warranties and remedies (such as repair, replacement or refund under provincial laws) may apply separate from AppleCare terms.
Customer experiences
User reports are mixed. Some customers say cancellations and refunds were processed smoothly when handled promptly and with full documentation. Other reports - many visible on public review sites - describe billing issues, delays, difficulty obtaining refunds, double charges, and long support interactions. Problems often involve unclear communication about the purchase channel (Apple vs reseller), timing of cancellation, or lacking documentation.
Expect variability: timely cancellation with clear proof tends to produce better outcomes; contested cases may require persistence and escalation with Apple or the seller, and in some cases referral to provincial consumer protection agencies or your payment provider.
Documentation checklist
- Plan Agreement Number (required)
- Proof of purchase (receipt, invoice, or original order confirmation)
- Device serial number and model
- Date of purchase and date coverage began
- Payment receipts or bank/credit statements showing AppleCare charge
- Copies of any previous correspondence with Apple or the seller
- Your preferred contact details and mailing address
- Registered‑mail tracking receipt if you send paper notice
Common mistakes
Common errors that delay cancellation or refunds include not having the Plan Agreement Number, failing to include proof of purchase with written notices, sending cancellation requests to the wrong party (reseller vs Apple), and assuming refunds are immediate for monthly plans - many monthly cancellations remain active until the end of the billing period. Another frequent mistake is relying solely on a verbal phone confirmation without obtaining written confirmation or a reference number.
Avoid these by keeping copies of everything, requesting written confirmation of cancellation and refund, and using registered mail or a tracked delivery method if sending physical documents.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Phone Apple Support | Possible full or pro‑rata refund depending on plan and timing; get confirmation number | Moderate (depends on phone wait times and record keeping) |
| Written/faxed notice with Plan Agreement Number (recommended) | Same refund rules; provides strongest paper trail and proof of request | Low - Moderate (recommended for disputes) |
| Cancel via device Subscriptions (Apple ID) | If within 30 days may qualify for full refund; otherwise prorated or end‑of‑month effective | Easy (if billed through Apple ID), but check timing |
| Return device within 14‑day window | May allow full refund of first monthly payment (if eligible) | Moderate (time‑sensitive) |
| Apple cancels the plan | Pro‑rata refund for unexpired term generally provided | Varies (depends on Apple action) |
After cancelling
After you submit a cancellation request, monitor your email and payment method for confirmation and refund processing. Keep printed or electronic copies of the cancellation confirmation, any reference numbers, and the proof of delivery if you used registered mail. If a refund does not appear within a reasonable time, contact Apple Support and provide the Plan Agreement Number and proof of your cancellation request.
Useful links: AppleCare terms and country‑specific conditions (AppleCare+ terms (Canada)), Apple subscriptions help (manage subscriptions), and Apple returns & refunds information (returns & refunds).
Address
AppleCare Administration
120 Bremner Blvd., Suite 1600
Toronto, Ontario, M5J 0A8
Canada